Agenda item
PENSION FUND ADMINISTRATION - PERFORMANCE INDICATORS FOR QUARTER AND RISK REGISTER
Minutes:
The Pensions Manager presented the report and responded to questions and comments from Members. He said that 37 new employers had joined the Fund during the period. There were 60 potential employers in the pipeline for admittance. Four apprentices had joined both the member services and the employer services teams. Administrative performance against SLA targets continued to be below benchmark, whilst comparative performance measurements against statutory deadlines were in target in all primary cases. Employer performance in notification of member retirement generally fell short of SLA targets. There were a number of ongoing projects as detailed in paragraph 5.6 of the report.
[Councillor Toby Savage left the meeting at this point.]
Two thirds of missing and ‘gone away’ member addresses had been found. Unfortunately the project had stalled because of lack of resource, but a temporary resource had now been recruited.
Following discussion it was RESOLVED to note:
- membership data and Fund and Employer performance for the 3 months to 30th September 2018;
- progress and reviews of the TPR Data Improvement Plan.
Supporting documents:
- Item 17 - Admin Performance Report, item 56. PDF 136 KB
- Item 17 - Appendix 1 Membership data, item 56. PDF 80 KB
- Item 17 - Appendix 2 Fund Performance, item 56. PDF 399 KB
- Item 17 - Appendix 2a SLARequirementReportingtable, item 56. PDF 191 KB
- Item 17 - Appendix 2b Legal Requirements APF Performance, item 56. PDF 196 KB
- Item 17 - Appendix 2c LegalRequirementReportingTable, item 56. PDF 192 KB
- Item 17 - Appendix 3 Employer Performance, item 56. PDF 84 KB
- Item 17 - Appendix 4 TPR DIP, item 56. PDF 266 KB
- Item 17 - Appendix 5 Late Payers July to Sept 2018, item 56. PDF 14 KB
- Item 17 - Appendix 6 Customer feedback, item 56. PDF 84 KB
- Item 17 - Appendix 7 Current list of IDRP Nov 2018, item 56. PDF 13 KB
- Item 17 - Appendix 8 Risk Register Top 10 October 2018, item 56. PDF 93 KB