Agenda item

The Select Committee will receive a presentation on this item from Kirsty Matthews, Virgin Care.

Kirsty Matthews, Managing Director, B&NES Community Health and Care Services gave a presentation to the Select Committee. A copy of the presentation can be found on their Minute Book and as an online appendix to these minutes, a summary is set out below.

1 year on – Achievements

•  Feel the Difference Fund funded a choir to help people with speech problems after a stroke communicate and express themselves, a ‘meet and greet’ for Shared Lives Carers, Lego therapy building blocks for children with autism and an electronic lobby sign in for the Ambulatory Care team to improve their welcome.

•  Worked with partners to launch a Rapid Response Falls service, which is helping avoid the need for people over 65 who fall at home to be admitted to hospital.

•  Home First service regional winner in the NHS70 Parliamentary Awards.

•  Recent recruitment campaigns have been successful in the recruitment of support workers and physiotherapists – areas that were proving hard to recruit to.

2017/18 Transformation Progress

Joined up care

•  Mobile working pilots undertaken, with colleague engagement in trailing and selecting devices.

•  Working with other partners to understand benefits of integrated records and developing the product for roll out.

Consider the whole person

•  Strengths based model for social care (3 Conversations) being piloted across social care

•  Citizens panel launched with over 50 members

Focus on prevention

•  Development of an advice hub, joining up all wellbeing services  (launch in July 18)

•  Engagement and development with VCSE to deliver a directory of services across B&NES

Valuing workforce and volunteers

•  Go-live of the Volunteer pass, working with other organisations now well embedded across B&NES

•  Safe transfer of volunteer centre services enabling this volunteering service to continue and sharing expertise of developing volunteers throughout community services

2018/19 Transformation Focus

•  SPA – Single Point of Access

•  CCS – Care Coordination Service

•  ICR – Integrated Care Records

•  Working Practices

Service Quality Report

•  Extended clinic times to accommodate people who work

•  Clinic in a box for sixth formers

•  100% uptake of infant immunisation at 24 months

•  Three conversations model

•  Friends and Family Test recommendation rate of 97%

•  B&NES Supported Living Services positive feedback from a recent CQC inspection, Bath obtained a rating of Good, waiting report for North East Somerset

B&NES priorities

•  Workforce plan to strengthen recruitment, decrease agency spend and develop workforce

•  Delivering Year 2 Transformation Plan

•  Meeting the B&NES System Needs, including expanding the Home First service and Reablement review

Councillor Tim Ball commented that Community Paediatricians currently have no home and are hot desking at the Rush Hill Surgery.

Kirsty Matthews replied that this was as a result of a flood at Ash House and that opportunities were upcoming and sites were being assessed.

Councillor Lin Patterson asked if a Post Traumatic Stress Disorder (PTSD) could be set up through the Feel the Difference Fund.

Kirsty Matthews replied that she would make enquiries on behalf of Councillor Patterson.

Councillor Lizzie Gladwyn said that the recognition of staff was welcome. She added that she was aware that problems remain in terms of mobile working, landline and mobile phone use, with messages sometimes arriving a week later or not being received at all.

She said that she knew of one member of staff that had been given a tablet to use for work, but it didn’t now function properly. She believed that there were also pay roll issues within the Bath Mental Health Reablement Team.

Kirsty Matthews replied that she recognised that a challenge remains in place for some areas of mobile working. She said that a new Head of IT had been recruited and was aware of the need to be more responsive. She added that the use of mobile devices was being trialled in certain teams before a full roll out. She added that staff would be updated through the monthly newsletter.

The Chair thanked Kirsty Matthews for her presentation on behalf of the Select Committee.