Agenda item
PENSION FUND ADMINISTRATION - PERFORMANCE INDICATORS FOR QUARTER AND YEAR ENDING 31 MARCH 2017 AND RISK REGISTER ACTION PLAN
Minutes:
The Pensions Manager presented the report.
A Member expressed concern about the number of outstanding cases and the size of the backlog. The Pensions Manager replied that he was confident that the recent increase in staff resources and IT improvements would be able to reduce these significantly.
RESOLVED to note:
1. Membership date, Employer Performance and Avon Fund Performance for the 3 months to 31 March 2017.
2. Progress and reviews of the TPR Data Improvement Plan.
Supporting documents:
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Item 16 - Admin Report 23 June 2017, item 16.
PDF 100 KB -
Item 16 - Appendix 1 Membership data, item 16.
PDF 140 KB
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Item 16 - Appendix 2 KPIs and Caseloads, item 16.
PDF 329 KB
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Item 16 - Appendix 3 Employer Performance, item 16.
PDF 256 KB
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Item 16 - Appendix 4 TPR Improvement Plan, item 16.
PDF 270 KB
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Item 16 - Appendix 5 Late payers January 2017 to March 2017, item 16.
PDF 16 KB
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Item 16 - Appendix 6 Customer feedback retirement questionaire, item 16.
PDF 222 KB
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Item 16 - Appendix 7 IDRP June 17, item 16.
PDF 19 KB
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item 16 - Appendix 8 Risk Register Top 10 June 2017, item 16.
PDF 91 KB