Agenda item

To receive a presentation giving an update regarding the Your Care Your Way project.

Sue Blackman (Project Lead) and Jayne Carroll (Regional Director of Operations) presented an update on the Your Care Your Way project.  A copy of the presentation is attached as Appendix 1 to these minutes.  The following issues were outlined:

·  It was noted that the transition of services to Virgin Care had been very smooth with minimal problems.  The Board thanked all partner organisations, including Sirona Care and Health, for facilitating such a safe transfer.

·  Virgin Care have now taken on responsibility for:

o  Children’s Services - such as Health Visiting and Speech and Language services

o  Adult Health and Social Care Services – such as District Nursing and Physiotherapy services

o  Statutory Services – Adults statutory social care, continuing healthcare and Children’s services.

·  1,300 staff had safely transferred on 1 April 2017.  A comprehensive 100 day plan is being deployed including review of services, operation procedures and policies.

·  Over 90% of teams have attended arrivals events with overwhelming positive feedback.

·  There is now a single point of access for queries to enable support to be provided for those needing help quickly.

·  Managers have received additional training on systems, support and new values and objectives for the year ahead.

·  Virgin Care has continued to engage with stakeholder groups and has proposed an external engagement strategy which was due to be discussed with community champions next week.

·  Over 200 new phones have been rolled out to enable staff to access emails on the move.  These have been positively received by colleagues.

·  All colleagues, carers and subcontractors had received first payments successfully.

·  The falls pick up service was launched on 2 May 2017.

·  The Service Development and Improvement Plan is being worked on, a review of community hospitals is being carried out and a pathway review of Home First implementation is also being undertaken.

·  In the next month the review and redesign of wellbeing services, involving all partners is being launched, mobile phones will be rolled out to the wider workforce and the “Virtual Desktop” environment will be implemented.

The following lessons had been learnt:

·  The engagement and the involvement of Community Champions was deemed “gold standard” but there was a need to consider in the next stage how to increase the diversity of the group.

·  Internal communications and co-production with staff was as important as communications and engagement with the public.

·  Matching the scale of the project with the timeframe for delivery was key.

·  Defining the scope of the project should be clear at the outset.

·  Strong leadership and project management was paramount.

·  Staff feel more connected to their colleagues as a result of their involvement in the project.

Bruce Laurence noted that this was one of the largest and most complex commissioning processes that he had experienced.  It had been a very successful transition and presented a real opportunity for system leadership for the Health and Wellbeing Board.

Dr Ian Orpen stated that it was important to build on the connections with GPs and the community teams. 

Cllr Vic Pritchard acknowledged the efforts made by all involved in the project to ensure a safe transfer.  The Board thanked and congratulated staff for all their hard work on this project and the successful transition.

RESOLVED: To note the update report.