Agenda item

Your Care Your Way Update

The Select Committee will receive a presentation regarding this item.

Minutes:

Sue Blackman and Jayne Carroll gave a presentation to the Select Committee regarding this item. A copy of the presentation can be found on their Minute Book and as an online appendix to these minutes, a summary of the update is set out below.

 

Review of safe transfer

 

·  No major incidents have occurred within the first 54 days

·  1,300 colleagues safely transferred on 1st April. People using services also experienced a safe transfer and no disruption to services they were using.

·  All safety and quality requirements during this transfer period were achieved.

·  Virgin Care are now actively participating in a number of Boards, delivery plans and urgent care planning activities

·  A comprehensive 100 day plan is being deployed including review of services, operating procedures and policies. The progress on the 100 day plan and risk registers are shared weekly with commissioners.

 

Developments so far

 

·  People – we have had attendance from over 90% of teams at arrivals events, with overwhelming positive feedback.

·  Support – we have a single point of access for queries and to enable us to support those that need help quickly.

·  Communications – we have continued to engage with stakeholder groups and have proposed an external engagement strategy which is due to be discussed with community champions next week

·  Systems and people – we have rolled out over 200 new phones to enable staff to get access to emails on the move. Positively received by colleagues

·  Pay – all colleagues, carers and subcontractors have received first payments successfully.

 

Coming up in the next month….

 

We have been:

 

·  Working with the commissioners on developing the Service Development and Improvement Plan, including reviews of: mental health services, continuing health care and reablement

·  Undertaking pathway review of home-first implementation across community services and are quickly developing a new roll-out plan. Next month the plan will be launched

 

We will be:

 

·  Launching the review and redesign of wellbeing services, involving all partners

·  Implementing our ‘Virtual Desktop’ environment in June

 

Lessons Learnt

 

·  Our engagement and the involvement of Community Champions was deemed ‘gold standard’ but we need to consider in the next stage how we increase the diversity of the group

·  Internal communications and co-production with staff is as important as communications and engagement with the public

·  Internal communications and co-production with staff is as important as communications and engagement with the public

 

Councillor Eleanor Jackson asked if any re-evaluation of Home Care had taken place by VirginCare since April.

 

The Director for Integrated Health & Care Commissioning replied that a re-commissioning of Home Care Services will take place in the future, but that no packages have been reviewed as part of the safe transfer process. She added that some recipients of care may have been due an annual review or have had their care package reviewed for a specific reason.

 

Alex Francis asked if any timeframes were available for the reviews mentioned and when public involvement would take place.

 

Jayne Carroll replied that reviews will be discussed initially with the Community Champions and then public engagement would take place. She added that no timeframes were in place yet.

 

The Chair thanked Sue Blackman and Jayne Carroll for the presentation on behalf of the Select Committee.