Agenda item
PENSION FUND ADMINISTRATION - PERFORMANCE INDICATORS FOR QUARTER ENDING 31ST DECEMBER 2015 AND RISK REGISTER
Minutes:
The Acting Pensions Manager presented the report.
RESOLVED to note:
- Summary Performance Report to 31 January 2016;
- Performance Indicators and Customer Satisfaction feedback for 4 months to 31 January 2016;
- Progress on the Data Improvement Plan;
- Risk Register.
Supporting documents:
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Item 16 - Pension Fund Administration Report, item 79.
PDF 96 KB -
Item 16 - Appendix 1 - Scheme Leaver Performance Report, item 79.
PDF 257 KB
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Item 16 - Appendix 2 & 3 - Actives, Joiners & Leavers, item 79.
PDF 326 KB
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Item 16 - Appendix 3A - Active Member Demographic, item 79.
PDF 74 KB
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Item 16 - Appendix 4 - Late payers report Oct to Dec 2015, item 79.
PDF 95 KB
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Item 16 - Appendix 5 - Balanced Scorecard - 31st January 2016, item 79.
PDF 23 KB
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Item 16 - Appendix 5A - Admin Case Workload, item 79.
PDF 266 KB
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Item 16 - Appendix 6 - Customer satisfaction, item 79.
PDF 7 KB
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Item 16 - Appendix 7 - IDRP Register feb 16, item 79.
PDF 8 KB
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Item 16 - Appendix 8 - TPR Data Improvement Plan, item 79.
PDF 48 KB
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Item 16 - Appendix 9 - Risk Register, item 79.
PDF 158 KB