Issue - meetings
Children's Services Annual Complaints Report
Meeting: 13/11/2023 - Children, Adults, Health and Wellbeing Policy Development and Scrutiny Panel (Item 53)
53 Children's Services Annual Complaints Report 
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This report provides the Panel with an overview of the operation of the statutory Complaints and Representations Procedure and the Corporate Complaints Procedure within Children’s Services. It provides an analysis of all complaints received by the Service during 2022 – 2023.
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Additional documents:
Minutes:
Kevin Burnett referred to section 4.9 of the report and asked if there were any specific areas of complaints to the Children in Care Team.
The Complaints and Data Protection Team Manager replied that they were varied, but often about the number of placement movements over time or moves that they did not agree with.
Councillor Dave Harding praised the officers concerned for the compliments that had been received within the report.
The Panel RESOLVED to note the content of the report.
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