Issue - meetings

The report is attached.

The Chair invited Councillor Manda Rigby, Cabinet Member for Highways to give a presentation on the item. The presentation covered the following:

FixMyStreet Process and Improvements

‘Report a problem’ page

FixMyStreet Reports (Highways): Jan 22 – Aug 23

FixMyStreet in action

Example of a report

Report reviewed

Issue Inspected (photo example)

Highways Web Content Redisign

Improved landing design

Using localised data

Map improved

Avoiding duplicate reports

Updated contact items

‘Report has been logged’ example page

New updates

Improved responses

Panel members made the following points and asked the following questions:

Councillor Halsall stated that he had recommended this system to his residents. He mentioned a gulley complaint that was made but was not given any advice on a schedule. He asked if this system was more efficient than Council Connect. The Cabinet Member stated that some people are not comfortable online so can use Council Connect. She also asked panel members to report any issues/glitches to her or officers.

Councillor Simon stated that he uses it regularly, it works well and he likes the App.

Councillor Saini asked if the update will ease pressure on the system. The Cabinet Member explained that the update has happened and will enhance the existing system.

Councillor MacFie stated that the system had not worked particularly well regarding Keynsham High Street issue. The Cabinet Member explained that the emphasis has been on potholes and noted that Councillor MacFie had been communicating directly with the relevant officer.

Councillor Blackburn stated that he welcomed where FMS is now, it is working and accessible – more publicity is good.

The Cabinet Member thanked the officer and his team for their outstanding work.

Councillor Simon asked that the panel be given 6 month/annual data on reports cleared/dealt with etc so that they can monitor.

Councillor Moss stated that he had used the system in North Somerset with varying results – he asked if comparisons are done with neighbouring authorities and CUBA. The officer explained that the authority is a member of the National Highways and Transport Network who send out questionnaires. We are benchmarked with 104 authorities, and we are above average.

Councillor Moss asked that the response time data come to the Panel on a regular basis.

He thanked the Cabinet Member and officers.