Issue - meetings

To receive a presentation giving an update regarding the 3 conversations model of care.

12.05pm – 25 minutes - Natalie Steadman/Helen Wakeling

The Board received a presentation from Helen Wakeling giving a progress report on the three conversations model of care including the impact of the approach for people who contact social care and the impact on social care staff and resources.  This covered the following points:

·  Overview of the three conversations model

·  Progress to the end of December 2018

·  Experience of the model to date

·  What is going well

·  Improved process for staff

·  Innovation site activity

·  Financial impacts on the community teams

·  Community connections

·  Reduction of waiting times

·  Quality of service

·  Ongoing actions and next steps

The following benefits were highlighted:

Ø  Supporting reduction in waiting lists

Ø  Supporting reduction in delayed transfers of care

Ø  More responsive service

Ø  Simplified and reduced paperwork

Ø  Easier access to preventative support

The following challenges were identified:

Ø  Data is not sufficient at present to evidence any financial impact

Ø  Level of cultural change required

Ø  Staffing issues in social care

A copy of the presentation slides is attached as Appendix 4 to these minutes.

The Health and Wellbeing Board congratulated Helen Wakeling and her team on the work that they had undertaken on this project which had involved a large investment of time as well as cultural change.

Bruce Laurence noted that the model complemented the community asset approach to health and wellbeing which had been discussed earlier in the meeting.

RESOLVED: To note the progress report on the three conversations model of care.