Issue - meetings

To receive a presentation regarding the three-conversation model.  The model draws on the individual’s own resources and encourages professionals to forge stronger links with the wider community.

10.40am – 15 minutes – Helen Wakeling/Natalie Steadman

The Board received a presentation from Helen Wakeling (Deputy Safeguarding Lead) and Natalie Steadman (Head of Transformation Programme) regarding the 3-conversations model for social care.  The model provided a graded process of conversations aimed at helping people lead independent lives with traditional (funded) support packages offered only when other options have been exhausted.

The presentation covered the following issues:

·  Overview of the 3-conversations model:

o  Conversation 1 – Listen and connect

o  Conversation 2 – Work intensively with people in crisis

o  Conversation 3 – Build a good life – for some people support in building a good life will be required

·  Progress so far:

o  Two innovation sites have been live since March 2018 – one at the RUH and one in the social care community team

o  A third team, the North East Somerset social care community team, went live with the approach in mid-May.

o  Plans are currently being developed to roll the model out to two further sites over the summer including one in a mental health team.

o  A scorecard has been developed to record the impact of the innovation sites.

·  Lessons from other areas:

o  People experience an improvement in the quality of the social care provided by getting a response in a timely way to a request for information or assistance; and by being seen as an individual with abilities, networks and resources utilising social care funding to support them in a proportionate way.

o  Other local authorities have seen a reduction of the social care purchasing spend as resources are focused on what is needed by a person rather than prescribing ‘off the shelf’ packages of care.

o  Social care staff report that, unlike some of the existing approaches, the 3 conversations approach supports their professional understanding of what a quality adult social care service should provide. 

·  Case studies from the current approach

·  The way forward:

o  The innovation sites are going to be reviewed at the end of June and a decision made about continuing the roll out across all of B&NES social care services.

o  The plan is to continuously learn, reflect and amend the approach to suit our local needs

Officers then responded to questions as follows:

·  The approach would be used for both new and experienced users of social care.

·  Staff usually communicated with people face to face and advocacy services could be provided if required.

·  A phone number access point was available.

·  The second conversation included family and friends as appropriate.

·  The approach would be evaluated and assessed and lessons would be learnt from the early pathfinder work.

A copy of the presentation slides is attached as Appendix 2 to these minutes.

RESOLVED:

(1)   To note the information covered in the presentation.

(2)  To request a further update on the 3-conversations model in six months’ time.