Issue - meetings
3 Conversations - Personalised Approach to Adult Care
Meeting: 26/06/2018 - Health and Wellbeing Board (Item 8)
3 Conversations - Personalised Approach to Adult Care
To receive a presentation regarding the three-conversation model. The model draws on the individual’s own resources and encourages professionals to forge stronger links with the wider community.
10.40am – 15 minutes – Helen Wakeling/Natalie Steadman
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Minutes:
The Board received a presentation from Helen Wakeling (Deputy Safeguarding Lead) and Natalie Steadman (Head of Transformation Programme) regarding the 3-conversations model for social care. The model provided a graded process of conversations aimed at helping people lead independent lives with traditional (funded) support packages offered only when other options have been exhausted.
The presentation covered the following issues:
· Overview of the 3-conversations model:
o Conversation 1 – Listen and connect
o Conversation 2 – Work intensively with people in crisis
o Conversation 3 – Build a good life – for some people support in building a good life will be required
· Progress so far:
o Two innovation sites have been live since March 2018 – one at the RUH and one in the social care community team
o A third team, the North East Somerset social care community team, went live with the approach in mid-May.
o Plans are currently being developed to roll the model out to two further sites over the summer including one in a mental health team.
o A scorecard has been developed to record the impact of the innovation sites.
· Lessons from other areas:
o People experience an improvement in the quality of the social care provided by getting a response in a timely way to a request for information or assistance; and by being seen as an individual with abilities, networks and resources utilising social care funding to support them in a proportionate way.
o Other local authorities have seen a reduction of the social care purchasing spend as resources are focused on what is needed by a person rather than prescribing ‘off the shelf’ packages of care.
o Social care staff report that, unlike some of the existing approaches, the 3 conversations approach supports their professional understanding of what a quality adult social care service should provide.
· Case studies from the current approach
· The way forward:
o The innovation sites are going to be reviewed at the end of June and a decision made about continuing the roll out across all of B&NES social care services.
o The plan is to continuously learn, reflect and amend the approach to suit our local needs
Officers then responded to questions as follows:
· The approach would be used for both new and experienced users of social care.
· Staff usually communicated with people face to face and advocacy services could be provided if required.
· A phone number access point was available.
· The second conversation included family and friends as appropriate.
· The approach would be evaluated and assessed and lessons would be learnt from the early pathfinder work.
A copy of the presentation slides is attached as Appendix 2 to these minutes.
RESOLVED:
(1) To note the information covered in the presentation.
(2) To request a further update on the 3-conversations model in six months’ time.
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