Issue - meetings

There will be a presentation at the meeting updating the Panel on Performance Management. The presentation slides are attached.

The Strategic Performance Manager – Steve Harman gave a presentation on Performance Management.

Panel members asked the following questions and made the following points:

Councillor Macrae asked if data could be grouped by area so members can see what is happening in their wards and compare. The officer said he would look at the request.

Councillor Gerrish stated that he is pleased to see the large jump in library usage and asked if it was mainly the library in Keynsham that affected this figure. The officer explained that increased footfall is not always based on books being borrowed, sometimes the space is used for Wifi and other things.

Councillor Gerrish stated that it would be more helpful to have some more explanations around the figures, for example the unemployment figures.

Councillor Gerrish stated that while Council Connect acknowledge queries, the email does not tell you the title of the query so members are unable to track several at a time. Ian Savigar – Divisional Director Customer Services stated that he would follow up on this.

Councillor Barrett stated that sometimes officers do not follow up on information passed to them. The officer stated that the system is being worked on.

Councillor Myers stated that he had had reports of people whose query had not been dealt with by Council Connect. He asked if any feedback is gathered and if he could see it. The officer stated that there is individual feedback and surveys. He agreed to bring information back to the Panel.

Councillor Macrae asked that new Councillors are briefed on Council Connect, how it works and how to use it. Councillor Barrett stated that he used to get information on ward complaints and that it was useful. The officer stated that he is looking in to how this can be produced.