Issue - meetings

There will be a presentation on the Performance Management Update. The presentation slides are attached.

The Divisional Director for Strategy and Performance gave a presentation to the Panel regarding this item. He said that the plan was to report again to the Panel in November and asked Members to let them know if they required more detail in some areas. A brief summary of the presentation is set out below.

Key Achievements

88% of residents satisfied with local area as a place to live (up 3% on 2012)

Top performing Council (2013) in the South West for GCSE results and in the top third Councils nationally

100% of our complex families felt listened to and kept informed by their key worker

73% of service plan commitments delivered in full.

Key Performance Indicators

There are 99 Key Performance Indicators across the Council.

34% are Green for 2013/14

14% are Amber for 2013/14

13% are Red for 2013/14

39% are currently labelled as Other for 2013/14

73 are populated with performance data, 24 are missing data but have an explanation and 2 are missing data with no explanation.

Councillor Barry Macrae asked what was meant by the use of the term Other.

The Divisional Director for Strategy and Performance replied that there would be three possible reasons for this. The first being that there is no target currently set, no baseline figure as it is a new indicator or no data to compare it against. He added that the figures in November would be a better judgement.

Workplaces update – Key benefits

Savings of £3.5M

40% less office space

70% less energy use

Residents’ Satisfaction

Satisfaction with how the Council runs things has increased to 67%

64% of residents trust their local Council whilst only 34% trusts Parliament

Councillor Paul Myers asked if local area information was possible.

The Divisional Director for Strategy and Performance replied that he believed so and would share what he could with the Panel.

Councillor Barry Macrae commented that if the Council was moving towards area management then the data should reflect that.

Economic Update

Business Growth – 300 more businesses

Apprenticeships by Council – 40+

Employment – 74% (72.3% Nationally)

The Panel collectively felt that the information on this slide (9) should be more meaningful and refined.

The Strategic Director of Resources replied that in future updates they would look to show trends.

National Recognition

‘10 in 100’ shortlisted as a finalist and high commended in the Workforce Transformation category of the Municipal Journal Awards 2014 and also shortlisted as a finalist in the Employee Engagement category in the Chartered Institute of People & Development People Management Awards 2014.

Campaign to end loneliness awarded a gold standard to our joint Health & Wellbeing Strategy.

The Chairman thanked the Divisional Director for Strategy and Performance for his presentation.