Decision details
Visitor Management System - Heritage Services
Decision Maker: Executive Director - Sustainable Communities
Decision status: Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
The contract for Heritage Services' Visitor
Management System expired in March 2025. Following a tender
exercise the contract for provision of the visitor management
system was awarded in 2024.
As part of the project obsolete hardware (tills, scanners, ticket
printers) which has reached the end of its useful economic life is
being replaced. This system safeguards the generation of revenue to
fund critical Council services and a system which can control
capacity, timed entry and pre-booking is an essential component of
a COVID secure visit.
Decision:
To fully approve capital amounting to
£62.5k from the provisional capital programme item Heritage
Services Infrastructure Development
Alternative options considered:
Do nothing: This was not an option as we were
out of contract with the incumbent supplier and a procurement
exercise was required.
Publication date: 29/04/2025
Date of decision: 22/04/2025