Document Council Communications with the Public (2004)
Library homePolicy Development and Scrutiny Completed ReviewsCouncil Communications with the Public (2004)
Despite high satisfaction levels with individual Council services, customer satisfaction levels with the council as a whole appeared to be lower (only 60% were satisfied). This review looked at the ways in which the Council communicates information with the public. The review considered the information that the Council gives to the public, the methods through which this information is given, and what the communications are intending to achieve. Internal Council communications were excluded from this review.
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Terms of Reference (32 KB)