Meeting documents

1 THE ISSUE

1.1 Performance reports are submitted from each service area on a four monthly cycle. The attached report details the key issues arising in Resources for the four months to the end of May 2005, together with the historic and current performance indicator tables.

1.2 Services covered by this report include Human Resources, Revenues & Benefits, Finance, Property, Information systems, Emergency Management and the Pension Fund.

2 RECOMMENDATION

2.1 The Council Executive is asked to note the range of performance issues faced by Resources and the performance indicator position.

3 FINANCIAL IMPLICATIONS

3.1 There are no financial implications arising as a result of this report.

4 THE REPORT

4.1 The report includes performance measurement of the services covered against 30 performance indicators and highlights key issues in services. For 2004/05, 17 out of the 30 indicators achieved the target performance levels, and 15 did not reach target.

4.2 Performance on payment of supplier invoices did not achieve the Council's target in 2004/05. Services with significant problems in this area are reviewing their procedures and detailed service-level reports are now sent monthly to all services. Finance Managers are working with low-performing departments to improve results.

4.3 Five Revenues and Benefits 2004/05 indicators reached their targets, but five did not. Council provided extra funding in the 2005/06 Budget to provide additional resources and address directly the underperforming areas. It is not anticipated that improvement will be seen until the third quarter of 2005/06, because new staff will take time to recruit and train.

4.4 Planned Capital spending did not reach the target for 2004/05, due to delays on some major capital schemes.

4.5 The performance indicator for Disabled Access to Council Buildings missed the 2004/05 target by 1%. The year's full planned programme was achieved, but the annual target of 25% had been set before the detailed construction programme was confirmed.

4.6 2004/05 Human Resources indicators for "Would you recommend the Council as a place to work" and "Number of shifts lost to sickness absence" achieved their targets and showed improvement over the previous year. Of the five Human Resources indicators that did not reach their target, most are measured against very small numbers of people, so movements of one or two staff significantly alters the reported performance.

5 RISK MANAGEMENT

6 RATIONALE

6.1 Not applicable

7 OTHER OPTIONS CONSIDERED

7.1 None

8 CONSULTATION

8.1 None: This is a report on historical performance only.

9 REASONS FOR URGENCY

9.1 Not urgent.