Meeting documents

Cabinet
Wednesday, 12th June, 2002

Bath and North East Somerset

Health Improvement and Modernisation Programme

2002-2005

FINAL DRAFT

Contents

_____________________________________________________________

Foreword 4

_____________________________________________________________

Context 5

_____________________________________________________________

Chapter 1 What is a Health Improvement and Modernisation

Programme? 6-7

_____________________________________________________________

Chapter 2 Key Issues and Challenges 8-11

_____________________________________________________________

Chapter 3 How We Work Together 12-13

_____________________________________________________________

Chapter 4 Planning and Priorities 14-15

_____________________________________________________________

Chapter 5 Financial Resources 16-20

_____________________________________________________________

Chapter 6 The Health of the Population in B&NES 21-23

_____________________________________________________________

Chapter 7 Tackling Inequalities in Health 24-27

_____________________________________________________________

_____________________________________________________________

Action Plans 29

_____________________________________________________________

Chapter 8 Improving Health

Introduction 30

Tackling Inequalities and Community Health Development 31-32

Drugs and Alcohol 33

Teenage Pregnancy 34

_____________________________________________________________

Chapter 9 Health Promotion and Education

Injury Prevention 35-36

Smoking Cessation and Prevention 37

Food and Health 38

Sexual Health 39

Physical Activity 40

Preventing Drugs Misuse 41

Mental Health Promotion 42

Young People 43

_____________________________________________________________

Chapter 10 Saving Lives

Cancer 44-45

Coronary Heart Disease 46

Diabetes 47

_____________________________________________________________

Chapter 11 Caring for Vulnerable People

Mental Health 48

Older People 49

Children's Health 50

Physical and Sensory Impairment 51

Learning Difficulties 52

_____________________________________________________________

Chapter 12 Modern and Convenient Services

Waiting Times for Treatment 53 Emergency Care 54

Primary Care Development - Capacity and Access 55-56

Primary Care Development - Professional Development 57

Clinical Quality 58

Public Involvement 59

_____________________________________________________________

Chapter 13 Resources

Information Management & Technology 60

Estates & Facilities 61

Finance 62

Workforce/Tackling Diversity 63

_____________________________________________________________

Glossary 64

Key documents for further information: 65-68

Appendix 1

Appendix 2

Appendix 3

Appendix 3 - Notes

Appendix 4

_____________________________________________________________

Foreword

We are pleased to present this annual update to the Health Improvement and Modernisation Programme (HIMP) for Bath and North East Somerset (B&NES).

During 2001 the term modernisation was added to the HIMP from its previous title of Health Improvement Programme. This is an important development as it reinforces the purpose of the HIMP in that it is about developing health services as well as the health of people. The HIMP captures the objectives and key tasks that have been identified locally for tackling this agenda. This includes a focus on the modernisation of all aspects of health services such as workforce, IM&T, Estates and Finance, which have previously been dealt with separately. You will see that it is a challenging programme of work and there is a lot to do which will require the skills and efforts of many people working both in frontline services and behind the scenes.

Primary Care Trusts have been given the role of leading the development of HIMPs across the whole health and social community care. This means working together with all partners towards effective planning, organisational development and delivery of services. We need to have good collaboration with other Primary Care organisations and with the range of provider trusts such as the RUH, Avon Ambulance Trust, Avon and Wiltshire Partnership Trust and the Mineral Hospital. A great deal of the work done to improve health and health services involves social issues and social care, which is why the close partnership between health, social services and housing that this HIMP reflects is so important. We are putting our efforts into increasing the effectiveness of these links within all these organisations.

Involving the public in decision-making was given a high priority in the national NHS plan and we are committed to developing this further. Alongside this our work with the voluntary sector and other important partners continues to develop. Some good achievements have already been made but there is a lot more to do so that users of services themselves, their carers and the public at large can influence and access services that are more joined-up, easier to use and more suitable for the solutions that we know local people want.

Working towards these aims is complex and challenging and at present in B&NES, there are a number of significant pressures that will impact on how this agenda of change can be pursued. This Health Improvement and Modernisation Programme describes those pressures and the context within which we will all be working over the next three years. We cannot do everything but we can do a lot of things, which is demonstrated by the hard and dedicated work done by a great many people who are working towards delivering better health and social care services in B&NES. We would like to thank those people for their continuing commitment and efforts to provide good services for local people.

We hope you find the HIMP interesting and useful. We are interested in your views and welcome any comments.

Rhona MacDonald

Chief Executive

B&NES Primary Care Trust

Jane Ashman

Director of Social & Housing Services

Bath and North East Somerset Council

If you would like this document in another format or would like to comment on its content or receive further information, please contact B&NES Primary Care Trust at St Martins Hospital Bath on 01225 831800.

THE CONTEXT

OF THE

HEALTH IMPROVEMENT

AND

MODERNISATION PROGRAMME

Chapter 1

What is a Health Improvement and Modernisation Programme?

Purpose

This chapter explains what a Health Improvement and Modernisation Programme is and gives its background and purpose.

Introduction

The Health Improvement and Modernisation Programme (HIMP) is a framework of how we will work together to modernise local health services and improve the health of local people in Bath & North East Somerset. Good health is important for everybody and access to responsive and good quality services, which enable people to experience healthier lives and to benefit from effective treatments and care when these are needed, is essential. Many people experience problems with their health or die prematurely from avoidable illness, accident or disease. The reasons for this are complex but to live productive lives that enable people to exercise choice and fulfil their potential must be a fundamental concern for all and must shape a society's activities in achieving both good individual health, good public health and good local systems that can meet a community's needs. It is this that has led to the development of Health Improvement and Modernisation Programmes.

Improving health

In 1998 the Government issued an important publication entitled `Saving Lives, Our Healthier Nation' from which Health Improvement and Modernisation Programmes first emerged. Our Healthier Nation outlined two key national aims:

· To improve the health of the people of Britain by increasing the length of time people live and the number of years they are free from illness.

· To improve the health of the poorest members of society and narrow the "health gap".

Both of these issues are placed into a local context and explained further in our sections on the health of the population in B&NES and Tackling Inequalities at pages 31-32.

Our Healthier Nation identified four of the most urgent areas where positive action could reduce illness and death, these were:

· Cancer

· Coronary Heart Disease and Stroke

· Accidents

· Mental Health

While these are accepted as essential areas where change needs to happen, there are of course numerous other threats to health and a wide range of treatments and services that need to be provided to enable a healthy and productive population.

Modernising services

Services need to be arranged and delivered efficiently and in such a way that they make the best use of resources and can deliver good professional practice in line with modern expectations. The NHS Plan, released in June 2000, set out a 10-year national vision for how this modernisation was to be achieved. It involves working together, doing things in new ways and putting patients and service users at the centre, of services.

The Bath and North East Somerset Health Improvement Programme is our local framework for delivering this modernisation agenda, for improving services, improving health and achieving positive change.

How the HIMP works

The HIMP is a three-year programme that shows a snapshot of the key tasks we will work to deliver this year, as well as some of our future aims for the next two years. It is a snapshot because it describes a framework for health improvement and modernisation that identifies the main elements of much wider and more detailed plans that direct the activity of partner organisations in B&NES in working towards improved health and improved services. These more detailed plans are referenced within each section of the HIMP so that readers are signposted to further information where requested. The HIMP also provides us with a framework of service development targets by which we can monitor progress and manage our performance.

The context within which we aim to deliver these health improvement and modernisation targets is a demanding one and raises a number of key issues and challenges. These are outlined within the following chapter.

Chapter 2

Key Issues and Challenges

Introduction

As explained in the preceding chapter the Health Improvement and Modernisation Programme covers a wide body of work across a range of programme areas. This section on key issues and challenges highlights some of the major emerging themes which will impact on delivering this work, identifies some of the risks and explains how we will monitor our progress.

Emerging Themes

Balancing priorities

The B&NES health and social care community are currently facing very significant financial constraints and are operating within the context of spending more money than we have available to deliver the services that we need. Money that is available may not be able to be used for new services, as we will need to use it to reduce the deficits that already exist. The detail of this and the reason for the overspends is explained further in the chapter on resources at page 59.

It is possible that the government will decide to invest more in health and social care or that they may earmark additional money particularly for certain services. Whatever level of investment does become available we will have to get better at jointly deciding how to share our understanding of government priorities, how to respond and how to agree what to do locally in terms of allocating resources in B&NES. This is described in more detail in the section on planning at pages 14-15.

At present national guidance to local health services is focusing on delivering key targets in the acute sector such as improving waiting times and emergency services. This emphasis is likely to continue. On the basis of work to date we know that the cost of meeting these challenging targets could be considerable and may further compromise our ability to invest in other areas. We have a complex agenda ahead of us and responding to all that we need to do within the financial picture we face will be an enormous challenge. It will involve working closely together and doing things differently.

Doing Things Differently

It is increasingly evident that the financial pressures we experience, along with the capacity of resource areas such as, Workforce, Estates and Facilities, and Information Management to deliver the programme of work the health and social care community needs are significant issues for us locally. For example, we experience difficulties in recruiting and retaining some staff groups and there is limited availability of land and premises for development.

This highlights the need for us to look not just at how we add new things in to existing services to improve them but also at how we use the existing resources we already have in new ways. We need to explore whether by doing things differently and approaching things differently we can realign resources create more capacity to improve and modernise our services and achieve better outcomes.

When we discussed this approach as part of our consultation process a number of issues were raised by partners and staff. Primarily these were that we should avoid crisis solutions and should concentrate our efforts in developing new systems within areas where it will make the most difference. In addition, we should work where we can to reconfigure services into primary and community care as well as recognise that the biggest asset we have for delivering change, which we need to protect and support is our existing workforce. The themes that follow build on this feedback.

Planning and Partnership

Our own local experience echoes the emphasis in the NHS plan, which shows that by working together partners can improve services more effectively. Some examples of this are the creation of systems to reduce hospital trolley waits or creating community teams that provide more intensive services at home for older people.

As mentioned above, it is also becoming clear that we need to do more joint planning in local health and social care "communities" where organisations and partners work together to create a coherent strategic framework.

These "communities" will be different depending on the service area we are looking at. For example, in mental health the key strategic partners are likely to be the PCT, AWP, Social Services and, to a lesser extent, acute hospitals. On acute secondary care, however, we would also need to work with other PCTs that use the same acute hospitals as us.

This makes planning a complex task and we need to develop better structures and processes for delivering it.

The PCT and the Local Authority have already said that we want to devolve much of the responsibility for planning and developing services to our emerging Service Development Groups. These are described more fully at pages 12-13. We also need to consider the remit of these groups and to extend their role to encompass monitoring how existing services are performing. All organisations that participate in the planning process need to develop a shared understanding of how the groups can work, how they can influence and, above all, how decisions are made. These groups are important; they need to be driving the local agenda and to be recognised as doing that. We need to do more work to help and support the groups in their role and we will need to identify a development programme that will enable them to achieve their leadership function more effectively.

Workforce

Consultation on the HIMP reinforced the view that our workforce is our most valuable and important resource.

We are changing traditional models of organisation and asking staff to be creative about doing things differently. As a local community we need to recognise this change and develop a more co-ordinated approach to staff training and development so that it complements our work on planning and partnership.

As we develop new arrangements for joint working we will be working across boundaries and in new ways. We need to be thinking about how we can involve all local staff in establishing these arrangements and how we will communicate effectively with them.

Putting People at the Centre

Finally, and most importantly, in all our work we must put patients, service users and carers at the heart of what we do.

The NHS plan makes this a key priority and the message is reinforced through the work we have done locally - for example, on the CHD patient survey, our PALS work, the stakeholder days we have held and our ongoing public involvement work.

All organisations are looking at this aspect of their work and progress is already underway but to really involve patients and carers a systematic approach is required that will deeply embed consultation and involvement within our culture. This will take management effort and investment to do properly. We have started on this and have some good early work in place but we will need to build on these foundations.

Risks

Looking across our ambitious programme and in the context of the issues outlined within this Health Improvement and Modernisation Programme we can identify a range of key risks. These can be broadly seen as follows:

Service Issues

There are two major service development programmes where not meeting increasingly challenging national targets and milestones has been identified as a major risk. Achieving access and emergency targets at both the RUH and UBHT not only requires more money than the health community currently has but will need more staff at a time of existing shortages. Additionally major changes in clinical practice and a concerted and coordinated effort by managers and clinicians in the local health and social community will be required.

The second area of significant risk is mental health services where plans to develop services and deliver NSF targets with additional investment of £2M over the next ten years are having to be revisited. Overspending against existing budgets has led to the need for a local recovery plan. In addition, there are concerns over the current and proposed future model of care. Priority is being given to revisiting the service plan for the B&NES locality and securing minimum standards of care, within the context of financial recovery over a period of 3 years.

Financial Resources

As explained earlier, the financial pressures facing us represent a real risk in our ability to implement the programme of development and change. Focus will continue to be placed on financial balance and recovering from deficit. This will inevitably reduce our capacity to invest in services.

Management & Leadership Capacity

Working on improving services requires skills and resources both in terms of people and time. Our management capacity is stretched and this will have an impact on the speed of change.

Workforce Recruitment and Retention

Our workforce is our biggest and most important resource without which change cannot happen and services cannot be provided. We do experience problems in recruiting some staff, for example nurses, which can mean that services are overstretched and the quality of care is reduced. We need to retain good staff and to support them well within their role. It is important that we approach this jointly and look at common approaches in terms of filling gaps and providing training and skills development.

Disengaging in Areas not identified as Priorities

We have already discussed the need to prioritise, and agree on local investment and this is further commented on in the section on planning at pages 14-15. The results of this prioritisation will mean that investment and capacity is focused on "must do" areas leaving other areas without investment or the resources they need for development. We will need to manage this carefully so that progress continues to be made, performance is carefully monitored and gaps identified. It will be important to continue clear and open communication with everybody about this.

Summary

In the above section we have explained that doing things differently will help us to modernise our approaches and to work towards achieving the outcomes we want but, in the light of the risks we have identified our capacity to do this will be limited and we may not be able to meet some of the targets indicated in this HIMP.

Performance Monitoring

Monitoring performance is the key to ensuring that we are accountable for what we do and can identify early on where there are pressures and difficulties and take action to address these. We need to aim for an integrated process where organisations can, where possible contribute to, and draw from, common systems. Our Health Improvement and Modernisation Programme action plans are monitored quarterly and, as explained above, we would want our Service Development Groups to take a greater lead in shaping and responding to this process.

Performance monitoring needs to be meaningful and effective, highlighting pressures and driving forward change. It needs to be constructed in a way that is compatible with the partnership working model that we are developing within the local health and social care community. We need to look at systems performance and not single organisations and to utilise performance monitoring methods which capture all the elements that impact upon a system such as finance, workforce, patient and staff satisfaction, leadership and clinical quality. Looking at reviews of themed areas such as older people may help us to do this.

Developing these systems will take time and resources. There is already a substantial requirement for reporting performance and any new developments will need to fit within the current statutory responsibilities of organisations.

The following chapters within the HIMP explain further the context of partnership working, planning, resource allocation and health issues within B&NES.

Chapter 3

How We Work Together

Purpose

This chapter describes the way in which we organise the planning work within the HIMP, how we are developing our partnership arrangements and how we are approaching involving the public in our work.

Developing our Health Improvement and Modernisation Framework

The areas within which we organise health and social care planning are wide and involve a number of key organisations - the PCT, B&NES Council, AWP, UBHT, the RUH, Primary Care general practices, RNHRD, North and West Wiltshire PCTs, Mendip PCT and a range of voluntary partners. Planning and developing services covers medical services in primary and secondary care, the social care services which promote quality of life and support independence, and the support services that sustain them. Work is going on all the time, within the resources that are available, to develop services that are better able to meet the needs of people in Bath and North East Somerset. The Health Improvement and Modernisation Programme is a part of this work and the key programmes of planning activity contained within it are led through a structure of Service Development Groups which cover the following areas:

· Services for Older People.

· Services for Children and Families.

· Services for People with Learning Difficulties.

· Services for People with Mental Health Problems.

· Services for People with a Physical or Sensory Impairment.

· Coronary Heart Disease Services.

· Cancer Services.

· Diabetes Services.

There are also a range of important development programmes that cut across all these areas such as:

· Public Health Development.

· Public Involvement.

· Race Equality.

· Health Inequality.

· Health Promotion and Education.

· Waiting Times for Treatment.

· Emergency Care.

· Clinical Quality.

· Developing Primary Care.

In addition, essential works that take place, both within and across organisations to enable them to deliver their work include:

· Developing the workforce.

· Maintaining and developing Information Management and Technology.

· Maintaining and developing the Estates and Facilities required.

· Providing financial support and financial planning expertise.

All of these areas of focus and activity need to be approached in partnership with the key contributors and are now further described below.

Working in Partnership

No one agency can work in isolation regarding modernisation and the improvement of health. We are working hard in all our programme areas to develop multi-agency partnership and involvement across all the organisations that plan and provide health and social care services in Bath and North East Somerset. The aim is for the Service Development Groups to drive planning forward and these groups look to create a representative membership that draws from the health provider trusts, the Primary Care Trust, B&NES council, voluntary agencies and other partners as appropriate. Each of these individual group report in to the boards and committees of the member's own organisations, where the authority for decision making rests, but it is the groups themselves that have the remit for leading improvements in the delivery of services. The work they do is monitored via the Health Improvement Partnership Board that is itself a multi agency group with representation and involvement across the community. A diagram of how this structure is organised is included as Appendix 1.

Involving the Public

Everyone is a patient or a carer at some time or another and everyone has an interest in how his or her health and care is provided. Working more closely with the public so that they can influence service development and service change is an important area of modernisation and an action plan on how we intend to implement this is included later in this Health Improvement Programme.

The reason this is important is that it is increasingly recognised that public services need to be designed around the people who use them and to work hard to meet the public's needs. The Public Services can be intimidating and cumbersome for patients who may experience systems that are designed suit the organisations needs more than those of the patients. The NHS and its partner organisations need to listen to people and to be ready to change.

The Primary Care Trust is the newest Health Care Organisation locally and it has a key role in leading partnership working and public representation across the Health Improvement and Modernisation Programme. Lay members sit on both the Board and Executive Committee and, along with Social and Housing Services, a structure of devolved planning encourages users, carers and voluntary sector representatives to work with managers in influencing service change.

Listening to patients and the wider public, whilst important in itself is, of course, not enough - we have to learn from what we hear and assimilate this into our attitudes and plans. This has to take place within a complex environment of local service delivery where there are intense demands and limited resources. We continuously have to make judgements and decisions that are balanced towards the best and highest priority achievements that can be delivered within the available resources. In this sense our partnership with the public needs to be a mature and honest one. Together we cannot achieve everything everyone asks of us, and the public will understand that, but we can make progress towards health and care systems that work best for the people who need to use them and it is this aim which underpins the involvement of the public in the work of this Health Improvement and Modernisation programme.

The national priority context within which we aim to do this, and the planning framework within which we need to fit, is explained in the next section.

Chapter 4

Planning and Priorities

Purpose

This chapter talks about how the planning framework is created and what drives the local implementation plans which form this HIMP.

The NHS Plan

Increasingly, the delivery of local health and social care is led by national agendas that set the direction of travel and the goals that need to be achieved. The NHS plan was published in July 2000 and sets a 10-year programme for national change and modernisation across health and social care. It covers a very wide range of incentives and aims laying out targets by which the implementation must be delivered. The plan is the overarching framework, that currently drives the local agendas.

The National Frameworks

National Service Frameworks are models of service development, which local areas need to deliver. They set good practice and aim to establish standards of quality consistently throughout the country. The NSFs are specific and state clear targets to work towards. Currently, frameworks have been published for Coronary Heart Disease, Older People and Mental Health. Frameworks for Cancer, Children, Diabetes and Long Term Conditions are expected soon and others are on the way. The challenge for us is to respond to these national agendas and interpret them so that they can be delivered in a way that meets local need.

In addition to the priorities within the National Service Frameworks a range of other plans and guidance sets the agenda for modernising our services and improving the quality of care. Some examples of this policy framework are:

· Independent Inquiry into inequalities in health, the Acheson report (DoH 1998).

· Saving Lives: Our Healthier Nation (DoH 1999).

· Valuing People: A new strategy for Learning Disability for the 21st Century, (DoH 2001).

· The NHS Cancer Plan (DoH 2000).

· Tackling Drugs to Build a Better Britain (DoH 1998).

· Building a Strategy for Children and Young People (Children and Young People's Unit).

National Priorities

Each year a summary of overall planning is provided as National Priorities Guidance. This is a statement from the Department of Health that identifies the areas considered as most urgent or significant for the forthcoming year within which resources must be targeted. These are sometimes known as the "must do" areas.

For 2002/2003 the guidance supports the emphasis in the NHS Plan and identifies three major priorities:

· Delivering emergency services when and where they are needed.

· Reducing waiting times and delays throughout the system.

· Improving quality of service and outcomes in the clinical priority areas of cancer, heart disease, mental health and services for older people.

To deliver change the national framework and priorities guidance has, of course, to translate into local implementation, which involves decision making on setting and balancing local priorities.

Deciding on Local Priorities

Priorities need to be realistic within the context of the National Agenda but to also take account of local pressures. They need to be agreed as the most important issues for B&NES.

The HIMP should be the framework that drives planning across the health community of B&NES. We need a framework that gives direction to our planning across not only the first year but years 2 and 3 as well so that we know where we are going and we have prioritised the resources we need to get there. Once this framework is established it should simplify the annual planning process by which we agree detailed service changes and financial plans. The priorities will already be agreed and the annual process will concentrate on finalising the detail. We recognise however that the HIMP needs to develop as a better strategic planning tool to achieve this as this year we have not been able to set detailed priorities over the longer term or to fully agree a medium term investment framework. We aim to improve on this for the future.

To achieve this we will need to establish more shared ownership of the HIMP and to integrate our planning processes with the service providers within the B&NES health community. The Bath Clinical Area Partnership is a new forum in which B&NES PCT has come together with other service commissioners who use the same providers. It is expected to support collaborative working and to help ensure that different commissioners don't set conflicting priorities for providers. This forum will enable us to align our planning. We need to aim for a good process to achieve this, which engages everybody and leads to clear debate on balancing priorities and agreeing local investment over the longer period.

During 2001 we held a range of discussions with local partners that helped us to construct our proposals for this year. The debate that was held led us to conclude that our local position would need to follow the national approach of prioritising investment within the "must do" areas described above. This will inevitably mean that other areas will not receive the resources they may need to fulfil their development targets, which is why an approach of doing things differently will become so important. Additionally, as described in our chapter on key issues and challenges, the financial pressures we are facing will further limit our ability to invest in new areas. The message partners gave us was that they would want to see us responding to this efficiently and in a transparent and open way. They appreciated that choices would have to be made but felt strongly that this must not mean that resources were taken from clinical services. Partners agreed that should any additional investment become available it would need to be allocated against sound criteria that would address areas of highest risk and would make a difference.

While recognising that local investment in the "must do" areas will come first this does not mean that other areas are not important and development work will continue to take place across the board. This Health Improvement and Modernisation Programme sets out this work.

The following section details the resources we have available within which to do this.

Chapter 5

Financial Resources

Introduction

This section sets the financial context for planning within the B&NES Health and Social Care Community over the next 3 years. This is described in 4 parts:

i. An explanation of how NHS funds are allocated and future prospects for the B&NES Primary Care Trust.

ii. Details of the current financial position across the wider Health Community.

iii. A forward look at local health service financial planning for the next 3 years.

iv. A brief position statement describing the Local Authority's current and future financial position.

Allocation of NHS Funds

The Government set out the allocation of resources for Health Services over the next five years in the NHS Plan. This envisaged that Health Services funding would increase by one half in cash terms or one third in real terms (i.e. after general inflation) over the five years from 2001-2 to 2005-6. Currently funds flow from the NHS Management Executive (NHSME) to Health Authorities who then allocate funds directly to Primary Care Trusts (PCT's). From 2003/4 funds will be allocated directly to PCT's by the NHSME, using a funding formula designed to provide, over time, each Health Community with a fair share of total NHS Resources.

How are Allocations Calculated?

Allocations to PCTs are calculated using a weighted capitation formula. This formula determines the way resources are shared out fairly amongst PCTs to enable them to purchase similar levels of healthcare for populations with similar health needs.

There are three components of the health budget: -

 

Proportion of Spend

Hospital and Community Health Services (HCHS)

82 %

Primary Care Services

(Family doctors, dentists, pharmacists)

3 %

Primary Care Prescribing

15 %

Each organisation's fair share of the total NHS budget is calculated based predominantly on the age and sex distribution of the PCT population, but also adjusted for other factors which research has demonstrated affect the needs of local people for health services. Account is also taken of unavoidable cost differences between geographical areas.

Factors used in the formula include:

· Long Term illness in under 75's.

· Pensioners living alone.

· Single carer household.

· Number of deaths under 75.

· Adjustment for the relative cost of pay, non-pay and the cost of land and buildings.

What Does This Mean Locally?

On the basis of 2002-3 figures, using this resource formula, the B&NES PCT's "fair share" of resource allocated to the Avon area is 16.72% or £137.2M. The actual allocation is based on historical spending patterns and the PCT currently receives £138.7M. This difference of £1.5M is termed "distance from target". With the move to a national allocation to PCTs and updating to the allocation formula, figures will change. Early indications are that the PCT will continue to be in an above target position.

The speed at which PCT's will receive additional resources to achieve their fair share is termed "pace of change" policy.

To protect existing services, which receive more than a fair share of NHS resources, allocations are seldom reduced. Progress towards achieving fair shares is usually made by differentially distributing new money.

Current Expenditure

Detailed below is a summary of 2002/3 allocations for the B&NES population.

 

£M

Commissioning from Secondary Services by local Trusts

- RUH

- UBHT

- AWP

- Ambulance

- RNHRD

- WASH

- Other

Funds transferred to Local Authorities in respect of Learning Difficulties Social Care.

Primary Care

- Payments to G.P. (PMS & GMS)

- Prescribing

Community and other services provided by the PCT

- Learning Difficulties

- Paulton Hospital

- St. Martins Hospital

- Adult Health

- Child Health

- Therapies

- Community Nursing/Health Visitors

43.1

11.9

10.8

2.5

1.2

3.4

3.2

3.6

14.3

18.1

1.7

1.2

4.4

0.4

1.5

2.0

4.5

Other

- Support Services provided under shared arrangement

- Finance/Facilities and Transport

- PCT Infrastructure

(Health Improvement/Commissioning)

Primary Care and Human Resources

- Capital Charges

2.7

3.7

2.3

2.2

 

138.7

This represents the position prior to the SAFF having been agreed for 2002-3

Underlying Deficits within the Local Health System

A number of local healthcare providers are currently delivering health services which cost more than the allocations received by local commissioning organisations (PCTs).

Recovery plans are being agreed with each organisation, which will bring them into balance over a 4 year time period. In this interim period it is anticipated that strategic assistance funding - effectively a non-repayable temporary increase in funding - will be provided to support the local health community over this period.

Detail is provided in Appendix 2 and can briefly be summarised as:

 

2002/3

£'000

2003/4

£'000

2004/5

£'000

2005/6

£'000

Deficit

Recovery

(10,170)

2,635

(7,535)

21,554

(5,981)

1,709

(4,272)

1,107

Requiring

Strategic Assistance

7,535

5,981

4,272

3,165

Allocations 2002/3

Column 1 of Appendix 3 details actual allocations expected in 2002/3. It is important to note three factors:

· There will be no resources available to support a move to fair shares across Avon. This is because this year virtually all new resources within the NHS are targeted to meet unavoidable costs of specific NHS plan objectives.

· The majority of new resources have been earmarked nationally for specific purposes with very little scope for local discretion.

· A general uplift of 5.6% has been included in allocations. Whilst this allocation is significantly above general inflation levels, the NHS is required to meet a range of cost pressures, which are nationally estimated to cost 7.6%. This includes pay awards above general inflation levels and non-pay issues such as meeting costs arising from changes in clinical negligence schemes. The gap of 2% is expected to be funded by working more efficiently and, therefore, releasing extra resources to fund cost pressures. Given the scale of underlying deficits within the Health Community and the range of targets this will be extremely challenging.

Planning 2003/4 onwards

The amount of uncommitted money available to fund change and development in the future is dependent on a number of factors including:

· The extent of any existing unfunded expenditure or uncommitted resources carried forward.

· The amount of new money received by the PCT through the national resource allocation process.

· Scope for efficiency savings on existing budgets.

· The cost of national pay awards and inflation on non-pay budgets

· The existence of other cost pressures and commitments, which are unavoidable.

i. Resource Availability

For the purpose of planning it has been assumed that:

· The PCT will, as a minimum, continue to receive new resources at the same level as in 2002/3.

· Cash releasing efficiency savings will only be necessary if inflation pressures are higher than national funding.

ii. Expenditure

· Inflationary pressures will remain constant.

· Some financial flexibility will be restored by the restitution of a PCT reserve.

· Provision has been made in areas where commitments are likely. Explanations are included with Appendix 3.

· Contributions to national and regional initiatives such as specialist services will need to continue.

· An annual allocation of £220k is assumed for Mental Health services in line with the PCT's agreed strategy.

· For the purpose of planning no earmarking of new money has been assumed leaving £2.8M available as unallocated growth.

iii. Use of Unallocated Resource

The next stage in planning will be to review priorities for development using uncommitted resources. On the basis of the financial plan shown at Appendix 3, these will amount to between £2.8M and £4M per annum. This process of determining priorities for spend is supported by the existing advisory and service development groups. The priority setting work is also being revisited by all the partner members of the Bath Clinical Area Partnership (BCAP). This is with the aim of achieving agreement on the top priorities across the Bath Health Community, where coordinated action is necessary. Local priority setting may be impacted on by any national decisions to earmark funds for specific programmes.

Summary

The local health community faces significant financial challenges in the medium term. The delivery of the recovery plan will be key to our financial health. However, the plan also assumes a significant level of growth, which should enable the Health Community to achieve service improvements.

Social Services Position

Available Resources

The Council's funding is determined through a formula called the Standard Spending Assessment (SSA). This is similar to the weighted capitation formula funding for PCTs in that it is based on population numbers but with indicators such as:

· Children in one-adult households.

· Potential elderly supported residents.

· National average expenditure on residential support.

· Population aged 18 to 64.

The Council also receives revenue funding by charging for services, specific government grants and by increasing Council Tax.

The SSA for Social Services in 2002/3 is £25.9M. The Council's planned expenditure on Social Services is approximately £32.9M or 27% above SSA. This effectively means that the Council is funding Social Services by an additional £7M by subsidies from other Council services and increasing Council Tax. For the last two financial years Social Services has significantly overspent due to the costs of children's placements and Care in the Community.

In 2002/3 the Council will invest an extra £3.5M in Social Services in recognition of the pressure on independent sector fees and packages of care for children and adults. The Council receives a number of specific grants each year, including the Promoting Independence Grant, details of which are attached at Appendix 4. The Council has also received new specific grants from Central Government including the Building Care Capacity grant of approximately £1M, details of which are also set out in Appendix 4.

In the longer term Social Services is required to deliver a plan to reduce its spending above SSA as the current level of expenditure will not be sustainable.

Spending Plans

A summary of the main categories of expenditure including all charges for central support services, is detailed below:

Service Area

£M

Strategic Services

Children and Families

Older People

Adults with Physical Disabilities

Learning Difficulties

Adult Mental Health (under 65)

Supported Employment

Other Services including Drug and Alcohol

Less Specific Government Grants

Net Social Services Budget

0.5

8.8

19.8

2.0

5.4

2.7

0.2

0.7

40.1

(6.6)

33.5

Chapter 6

The Health of the Population in B&NES

Purpose

This chapter explains what we know about the health of local people and gives information on illness and death rates compared with other areas of the country and explains the differences that exist for different groups across the area.

How the health of local people compares

Overall people in B&NES enjoy good health compared with the rest of the UK. Table 1 shows two measures of health (or more accurately of illness) in B&NES, compared with Avon and with England and Wales as a whole. The first column compares the prevalence of "long term limiting illness" and the second column "all cause mortality". All of the figures have been "standardised" to take account of differences in age profile of different areas. Both measures show B&NES as being healthier than Avon as a whole, which in turn is healthier than England and Wales as a whole.

Table 1

 

Long term limiting illness_

Standardised Illness Ratio*

All cause mortality

Directly standardised rate per 100,000

England and Wales

100

888

Avon

89

816

B&NES

78

766

_ Gathered from the census (or other surveys), it counts individuals who report they have a "limiting long

term illness, health problem or handicap which restricts their daily activity or the work they can do"

* The Standardised Illness Ratio compares the prevalence of illness in any given area with the England and

Wales average - which is given a "baseline" of 100

Areas of poorer health

There are substantial differences in health between groups within B&NES, in particular the health of those living in poorer areas, on average, is substantially worse than those who are materially better-off.

There are several standard ways that the level of material deprivation of an area can be measured. Additional information that explains this can be found on the following website:

http://www.avonhealth.org.uk/phealth/phinfo/interpreting.htm

One of these is the Townsend Index, which uses census data to rank areas according to measures associated with low income, such as the level of car ownership and of unemployment. Each of the areas can then be grouped into one of 5 "quintiles" (the poorest one fifth all together, the next poorest all together etc).

If we look at death rates from various diseases in each of the 5 groups there are marked differences. The first graph shows the differences in overall death rate for the population as a whole and for under 65s. Both show an increasing death rate with increasing deprivation (quintile 5 is the most deprived), however the difference between the poor and wealthy areas is much greater for the under 65 age group.

Most causes of death show the same social gradient, in particular deaths from lung cancer, suicide and premature deaths from cardiovascular disease (heart attacks, heart failure and strokes). These differences are shown in Graph 2. Although the total numbers of deaths from suicide is relatively small, there is an approximately 3-fold difference in suicide rate between the most deprived and least deprived quintile.

Not all causes of death follow the same pattern and the final graph shows examples where there is only a small difference (Diabetes), no difference (Colonic cancer) or a reverse gradient, where the least deprived areas have higher rates (Breast cancer).

Closing the Health Gap

These differences in health show that there are substantial differences in health between groups living within B&NES. These differences are important because they point to particular problems in particular groups, which are entirely related to the way society is organised and the lifestyles that we lead. Closing the gap offers enormous potential for health improvement. The steps needed to close the gap are simple to outline but very challenging to achieve because it requires co-ordinated action at all "levels" of society from national policy through local organisations to individual decisions. Co-ordinated action will need to take place within the health service and, most importantly, with other partners. B&NES PCT is well placed to work at a local level, with hospitals, primary and community services and with the local authority, voluntary groups, local business, statutory agencies and others.

This work is focused on in the next section, which discusses Tackling Inequalities in Health.

Chapter 7

Tackling Inequalities in Health

"What greater inequity can there be than to die younger and to suffer more illness throughout your life as a result of where you live, what job you do and how much your parents earned?"

Yvette Cooper

Parliamentary Under Secretary of State for Public Health

The current government places a strong emphasis on reducing inequalities in health and commissioned a report from a group chaired by Sir Donald Acheson1, which brings together the research evidence setting out the main influences on health inequalities and the evidence of effectiveness of interventions. It sets out recommendations for central government to reduce health inequalities. The government's response to this report, Reducing Health Inequalities: An Action Report2 and the white paper Saving Lives: Our Healthier Nation3, set out the government's commitment to `improving the health of the worst off in society'. They emphasise the importance of assessing locally what needs to be done to reduce health inequalities and the targets being set and outcomes identified at that level.

The factors that determine our health can be considered as a series of "layers", with our genetic makeup at the core which then is altered and modified by nutrition and environmental factors, including our upbringing, family relationships and educational opportunities. In adult life our work, housing, neighbourhood, lifestyle and social networks can act to keep us healthy or cause us to become ill. Similarly, many of the aspects of the environment that we tend to take for granted, such as safe food, clean water and air, are vital. Health care services are very important, particularly when we fall ill, but only play a small part in the whole picture.

The interplay of these "determinants of health" are shown in the following illustration:

Figure 1

· These multiple influences mean that action to improve health needs to span all sectors of society and to take place at all levels

Action for health and social care services

Health and social care services can help to reduce inequalities in health by ensuring:

· Services can be accessed by all sections of the community, this is not just to do with location and opening hours, but also "invisible" barriers such as the type of setting, attitude of staff and differences in language and culture.

· Services are taken up according to need. There is a well accepted tendency (dubbed the "Inverse care law" by Julian Tudor Hart) for services to be taken up by those who need them least. Overcoming this will often involve making an extra effort to reach certain groups - the aim is for equality of outcome, which will often require inequality of input.

Consideration of health inequalities needs to run through the planning and provision of all health and social care services, for this reason B&NES PCT is developing inequalities as a "cross-cutting" theme for all service development groups. Public health and information staff within the PCT will work with clinicians and others to carry out "equity audits" to monitor the uptake and health impact of existing services. Such information will help plan new service developments.

Working with partners

Evidence suggests that the most important determinants of health inequalities lie outside the health sector and, therefore, improvements in the underlying determinants of health such as poor housing or education, low income or unemployment are very powerful levers in bringing about a reduction in health inequality. A particularly important partnership is that between the PCT and the local unitary authority with its responsibilities for housing, social services, environmental health, education, leisure services and economic development. The Health Improvement Partnership is an important forum that brings together the local authority, health service, voluntary groups and others, with the broad aim of improving health. In April 2001 a subgroup - the Public Health Development Group - was set up with representatives from the PCT (public health, health promotion and health visiting) and from B&NES unitary authority (environmental health, health promotion, economic development and housing). The task of the group is, by April 2002, to:

· Develop and communicate a better understanding of each organisation's roles and responsibilities.

· Collate existing health promotion activity across all organisations in order to identify areas of overlap, omission and potential for collaboration.

· Draw up proposals for a 3 year partnership work programme with the aim of promoting health and reducing inequalities.

One of the major challenges for the group is to fully understand the various threads of activity that are taking place across the health service, local authority, business and voluntary agencies. There is already a lot of innovative and effective co-operative work taking place under such initiatives as the communities partnership, community safety partnership and specific interagency strategy groups.

The determinants of health are wide-ranging and hence intervention can appear very daunting. However certain principles allow us to prioritise. Firstly, interventions in early life have a particular potential for long-term benefit, by improving an individual's life chances. These interventions will range from ensuring a healthy pregnancy, through to supporting families with child care and parenting skills, improving childhood nutrition, increasing the uptake of further education and reducing teenage pregnancy. Secondly, interventions have multiple benefits, so for example reducing smoking will reduce lung cancer deaths, chronic lung disease, heart disease, strokes and peripheral vascular disease.

Reducing smoking deserves particular mention for several reasons:

· Firstly, the harm it causes, and hence the potential benefit, is without parallel in the UK. Smoking causes 1 in 7 deaths from heart disease and 3 out of 10 deaths from all cancers. For every 1000 20-year-old smokers it is estimated that one will be murdered, six will die in road accidents and 250 will die in middle age from smoking4.

· Secondly, smoking, more than any other identifiable factor, contributes to the gap in healthy life expectancy between those most in need and those most advantaged. While overall smoking rates have fallen over the decades, for the least advantaged they have barely fallen at all. In 1996, 12% of men in professional jobs smoked, compared with 40% of men in unskilled manual jobs.

· Finally, there are cost effective, simple interventions that help people give up. In B&NES, GPs and practice nurses, with support from Health Promotion staff, have developed a tiered smoking cessation and prevention service. Initial evaluation shows remarkably high "give-up" rates after one month for those who have taken part. We need to ensure that the service reaches, and is tailored to, all groups within the community.

The Public Health Development Group completed its initial work in April 2002. This coincided with the abolition of Avon Health Authority and the further devolution of staff and responsibility to B&NES PCT. New staff at B&NES include a Director of Public Health, with support staff and the disaggregated Health Promotion staff from Health Promotion Services Avon. B&NES PCT is now well equipped to contribute fully to the co-operative effort to improve health and reduce inequalities in B&NES.

1. Sir Donald Acheson. Independent Inquiry into Inequalities in Health. London: The Stationery Office, 1998

2. Department of Health. Reducing Health Inequalities: An Action Report. London : 1999. http://www.doh.gov.uk/ohn/inequalities.htm

3. Secretary of State for Health. Saving Lives: Our Healthier Nation. London: The Stationery Office, 1999.

4. Peto R, Lopez AD, Boreham J et al.: Imperial Cancer Research Fund and World Health Organisation. Mortality from smoking in developing countries 1950-2000. Oxford: Oxford University Press, 1994.

THE

HEALTH IMPROVEMENT

AND

MODERNISATION PROGRAMME

ACTION PLANS

Chapter 8

Improving Health

Introduction

Health improvement and partnership working

As discussed earlier the most important determinants of health inequalities lie outside the health sector and, therefore, improvements in the underlying determinants of health such as poor housing or education, low income or unemployment are very powerful levers in bringing about a reduction in health inequality. A particularly important partner for B&NES PCT is the local unitary authority with its responsibilities for housing, social services, environmental health, education, leisure services and economic development. The Health Improvement Partnership is an important forum that brings together the local authority, health service, voluntary groups and others, with the broad aim of improving health. In April 2001 a subgroup - the Public Health Development Group (PHDG) - was set up with representatives from the PCT (public health, health promotion and health visiting) and from B&NES unitary authority (environmental health, health promotion, economic development and housing) to develop public health partnership work.

The Public Health Development Group has undertaken a "snapshot" of health promotion activity across the local authority and PCT and is developing a shared programme of work. It is envisaged that the new Public Health Department will include a "Programme Manager" who will work across both organisations to ensure co-ordination and facilitate closer working. This will be progressed during the forthcoming year to enable a developed work programme for the PHDG to be included in next years HIMP update.

The medium-term plans for the Public Health Development Group, Health Promotion Service and other activities to reduce inequalities are included in the following pages.

Tackling Inequalities and Community Health Development

Objective

To reduce the gap in health status between groups within the community, whether based on different geographical areas, social class, gender or ethnic background.

Important Local and National issues

National health inequalities targets:

· Starting with children under one year, by 2010 to reduce by at least 10% the gap in mortality between manual groups and the population as a whole.

· Starting with health authorities, by 2010 to reduce by at least 10% the gap between the fifth of areas with the lowest life expectancy at birth and the population as a whole.

· National targets have been set for reducing inequalities in smoking prevalence, teenage pregnancy and breastfeeding, these are included in the relevant HIMP sections.

Key tasks for this year

· Ensure action to tackle inequalities is integrated throughout the work programme of PCT, particularly for the priority areas of mental health, cancer, coronary heart disease and black and other minority ethnic (B&OME) Communities.

· Development of the smoking cessation service to meet specific needs of young people and manual workers.

· Agree 3-year strategy and workplan for improving health and reducing inequalities with partner agencies. This will include strengthening the public health input to the Bath Communities Partnership and regeneration activity in Norton Radstock.

· Support the development of a family centred public health role for Health Visitors and School Nurses.

· Continue to implement and develop the Teenage Pregnancy Strategy

· Ensure successful continuity of health promotion/community development activity.

· Continue to support B&OME community projects through Health Inequalities funding.

· To facilitate the B&OME Communities Health Forum.

· Develop and implement the service aspects of the race equality amendment act.

Plans for the future

· Develop closer working with the local authority, including joint appointments, projects and pooled budgets where appropriate.

· Develop the public health contribution, and consideration of health impact, on the planning and strategy decisions of other agencies.

Progress towards the NHS Plan

· Good progress on smoking cessation targets have been achieved.

· Strengthened links between PCT and local authority will facilitate joint working under the Local Strategic Partnership.

· B&NES Black and Other Minority Ethnic Communities Health Forum meets quarterly and is providing increasing opportunity for members of the communities to engage with providers of health services and jointly address issues of access and appropriateness.

· Many of the service developments described in other parts of the HIMP have improved health care services for disadvantaged groups mentioned in the NHS plan, e.g. improved services provided by the Drug Action Team, better health support to vulnerable children, improved access to primary care (Bath Walk-in Centre), wider adoption of preventive care outlined in National Service frameworks such as the CHD NSF.

Key documents for further information:

The Health of the Population 2001. Report of the Director of Public Health, Avon Health Authority.

http://www.avonhealth.org.uk/phealth/info.htm

Health Promotion Operational Plan 2001-2002

http://www.hpsa.org.uk/about_us/pub/opplan20012002/banesop.pdf

Local Public Health Partnership developing strategy

http://www.doh.gov.uk

Independent Inquiry into Inequalities in Health Acheson, 1998 London: The Stationary Office

Closing the Gap: setting local targets to reduce health inequalities HDA

(Reducing Inequalities: An Action Report 1999

Opportunity for all - Tackling Poverty and Social Exclusion. DSS 1999)

Drugs and Alcohol

Objective

To achieve health benefits for the community by reducing the level of problem drug and alcohol use through preventative work, and the provision of treatment.

Important Local and National issues

· Problem drug and alcohol misuse affects both individuals and the wider community. Services, which reduce the harm caused, and which offer effective treatment, are essential to tackle this issue.

· Young people are particularly vulnerable to substance misuse. We aim to undertake preventative work with all young people and to target additional support to the most vulnerable.

Key tasks for this year

· Establish a care management system to ensure people are offered structured access to a range of treatment options.

· Develop and implement a policy for reducing drug related deaths.

· Establish integrated planning of preventative work between DAT, LEA and Health Promotion.

· Implement systems for early screening and assessment of young people with substance misuse needs.

· Improve information on substance misuse and local services to parents, carers and the local population.

· To develop a local alcohol strategy.

· Improve access to interventions and treatment for vulnerable young people.

Plans for the future

· Improve outreach provision for treatment services.

· Improve the quality of health promotion work in schools.

· Establish systems for measuring outcomes of drug treatment.

· Achieve progress against five key targets for young people's substance misuse plan by 2004.

Progress towards the NHS Plan

Good progress is being made towards achieving the target of increasing the number of problem drug misuses in treatment, in 2000-01 an increase of 30% on the baseline was achieved. Further growth is planned, dependent on current levels of funding being maintained.

An interim evaluation of progress against the five key targets for the young people's substance misuse plan shows good progress in prevention work through schools, and in the development of services for vulnerable young people.

Health Promotion and Education

A programme of Health Promotion activity is described on page 41.

Key documents for further information:

Drug Action Team Treatment Plan 2002

Drug Action Team Annual Return 2002

Young People's Substance Misuse Plan 2002-2004

Bath and North East Somerset Community Safety Strategy 2002-2005

http://www.bathnes.gov.uk\communitysafety

Teenage Pregnancy

Objective

To reduce the rate of teenage pregnancies and increase the number of teenage parents in education, training and employment.

Important Local and National issues

The following strategic goals have been set for B&NES

· To reduce by at least 40% the rate of conceptions among under 18 yr olds by 2010.

· To contribute to the national reduction of 15% in the rate of conceptions among under 18-yr olds by 2004.

· To achieve a reduction in the risk of long-term social exclusion for teenage parents and their children.

Key tasks for this year

· Roll out Sex and Relationships Education training package for teachers to remaining secondary schools in B&NES.

· Implement action resulting from survey of GP practices.

· Assess effectiveness of new young people drop-in clinic in Keynsham.

· Continue to support Off the Record Young Parent's project.

· Look into services aimed at boys and young men.

· Improve access to education, training and employment for teenage parents.

· Work with young people to help current providers of sexual health services be as `young people friendly' as possible.

Plans for the future

· Support proposals for more targeted housing support for teenage parents.

· Improve accessibility of contraceptive services and equity of services in rural areas.

· Communicate with the general public to raise the awareness of this work and key messages behind it.

Progress towards the NHS Plan

Target of reducing teenage pregnancies difficult to assess as dealing with such small numbers but most recent statistics do indicate the overall trend is downwards.

Key documents for further information:

B&NES Local Teenage Pregnancy Strategy 2001-2010

Social Exclusion Unit/Teenage Pregnancy Strategy

http://www.teenagepregnancyunit.gov.uk

http://www.doh.gov.uk/healthinequalities

Chapter 9

Health Promotion and Education

Injury Prevention

Objective

To reduce the prevalence of accidental injury by placing injury prevention within a framework of reducing inequalities and promoting access to injury prevention for all sectors of the community.

Important Local and National issues

The National Accident Target:

· To reduce the death rates from accidents by at least one fifth and to reduce the rate of serious injury from accidents by at least one tenth by 2010 saving up to 12,000 lives in total. Saving Lives: Our Healthier Nation (1999).

· Local targets for injury reduction have been set for Bath and North East Somerset in line with the national targets. Success in a achieving the local targets will depend on a strong co-ordinated approach through the implementation of the Avonsafe Injury Prevention Alliance Strategy 2001-2006.

· To support the "Saving Lives" target there are many government policies which have an impact on the number and occurrence of accidents and injuries e.g. the National Service Framework (NSF) for Older People has set an agenda and targets for falls prevention, stating: "The NHS, working in partnership with councils, take action to prevent falls and reduce resultant fractures or other injuries in their population of older people. Older people who have fallen receive effective treatment and rehabilitation and, with their carers, receive advice on prevention through a specialised falls service".

Key tasks for this year

· The Lifeskills-Learning for Living Centre to provide a range of training programmes. 75% of all primary schools to visit the centre by the end of 2002.

· Develop a co-ordinated approach to falls prevention for older people across agencies.

· Support national safety campaigns to raise public awareness and understanding of accidental injuries and their prevention.

· Improve the quality and accessibility of good information to assist with the evaluation of injury prevention interventions.

· Develop programmes that take action on injury reduction for children and young people as detailed in the Avonsafe Operational Plan 2002-2003.

· Support the Avonsafe Injury Prevention Alliance in B&NES and respond to local injury prevention needs as they arise, particularly in areas of identified need.

Plans for the future

· Review the effectiveness of the Avonsafe Alliance.

· Develop multi-faceted interventions to reduce falls in older people.

· Promote and monitor disposal of unwanted medicines to pharmacies.

Progress towards the NHS Plan

Progress on achieving local injury reduction targets is reported in the Avonsafe Annual Report. It is anticipated that the targets set will be met.

Key documents for further information:

Avonsafe Injury Prevention Alliance Strategy 2001-2006

Avonsafe Operational Plan April 2002 - March 2003

Avonsafe Annual Report 2000-2001

Saving Lives: Our Healthier Nation (1999) Department of Health

Bath and North West Somerset Local Transport Plan (2000) and Road Safety Plan (2000)

Tomorrow's Roads: Safety for Everyone (2000) Department of the Environment, Transport and the Regions.

Smoking Cessation and Prevention

Objectives

To reduce the number of people who smoke and (if they continue) the amount that they smoke by preventing people taking up smoking in the first place and providing support for those who want to stop or reduce their smoking.

Important Local and National issues

· Reduce adult smoking from 28% to 24% by 2010; reduce the number of pregnant women who smoke from 23% to 15% by 2010; reduce the number of children smoking from 13% to 9% by 2001 (Smoking Kills).

· Reduce smoking rates amongst manual groups from 32% in 1998 to 26% by 2010 (Cancer Plan).

· National Target to provide cessation support to 100,000 smokers during 2002/3

(NHS Service and Monitoring Guidance).

· Key tasks relating to Cancer & Coronary Heart Disease are outlined at pages 44-46.

Key tasks for this year

· Continue to develop and maintain the Support to Stop service at three levels to focus particularly on the needs of manual workers and young people.

· Explore the provision of a cessation service within secondary care and pharmacies.

· Continue to improve access and support to pregnant women and their partners.

· Contribute to national campaigns on tobacco issues.

· Provide support for workplaces to increase the number with smoking policies.

· Work in partnership with the Local Authority to increase the provision of smoke-free areas in public places.

Plans for the future

· Ensure Smoking Cessation becomes part of the core function for primary care (dependent on continuation of funding).

· Ensure joint programme planning with the Local Authority regarding tobacco control.

Progress towards the NHS Plan

Progress on smoking cessation already exceeds local targets for 2001/2002,
with 485 people setting a quit date so far this year and 260 people quit at four weeks, which is a 53% quit rate. (The targets are 437 setting a quit date and 131quit at four weeks).

Key documents for further information:

Tackling Smoking - strategy for tackling smoking by the Avon Health Community 2000 -2003 (Dec 2000)

Smoking Kills: a White Paper on Tobacco (1998) Secretary of State for Health. London: Stationary Office

http://www.archive.official-documents.co.uk/document/cm41/4177/contents.htm

NSF Coronary Heart Disease, London: Dept of Health (2000)

Food and Health

Objective

To promote the current healthy eating messages by encouraging, supporting and developing appropriate policies and implementing activities that meet local need.

Important Local and National issues

· To promote and encourage increased consumption of fruit and vegetables.

· To address issues of weight management.

Key tasks for this year

· Work towards improving access to, and availability of, healthier foods, particularly fruit and vegetables.

· Target the nutritional needs of school aged children.

· Promote the nutritional health of children, expectant mothers and women of childbearing age.

· Work towards reducing overweight and obesity.

· Help clients and patients turn healthy eating messages into practice.

· Promote and support breastfeeding.

Plans for the future

· Development of a local weight management strategy.

· Accessing funding to enable breastfeeding work to continue after November 2002.

· Development of a local strategy to promote fruit and vegetables (likely to be an integral component of a weight management strategy).

Progress towards the NHS Plan

All work on promoting healthy eating will contribute to preventing weight gain for individuals, but there is limited progress towards addressing the current rates of overweight and obesity. Implementing a local strategy with allocated resources should help to address this.

Limited progress to date but developing an integrated approach to promoting fruit and vegetables (including improving access and availability, and based on evidence of effectiveness from the current DoH pilot sites) would enable more progress to be made.

Key documents for further information:

Reducing the risk of Coronary Heart Disease in B&NES - Action Plans

National Service Framework for Coronary Heart Disease DoH ( 2000)

http:// www.doh.gov.uk/nsf/coronary.htm

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htmhttp://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Sexual Health

Objective

To address the causes and consequences of unintended pregnancies and the rising prevalence of Sexually Transmitted Infection (STI) and help modernise sexual health and HIV services.

Important Local and National issues

· Contribute to the forthcoming Action Plan of the National Strategy for Sexual Health and HIV, mainly around education about transmission of HIV and STIs.

· A target has been set in B&NES to reduce by at least 40% the rate of conceptions among under 18-yr olds by 2010.

Key tasks for this year

· Support the implementation of the B&NES Teenage Pregnancy Strategy, particularly through Sex and Relationships Education.

· Develop and deliver a Sex and Relationships Support package for Secondary Schools.

· Provide resources to support national campaigns e.g. World Aids Day, National Condom Week.

· Ensure an appropriate range of resources on sexual health issues is available to a number of different groups, e.g. young people, people with learning difficulties.

Plans for the future

· Develop a Sex and Relationship support package for Primary Schools.

· Develop the Sex and Relationships strand of the National Healthy Schools Standard.

Progress towards the NHS Plan

There is a clear focus on prevention, one of the key requirements of the NHS plan. There is clear evidence that intervention work before ill health occurs is on-going and that this is in partnership with other public services.

Key documents for further information:

Tackling Teenage Pregnancy in Bath & North East Somerset: A ten year strategy 2001 - 2010

Sexual Health and HIV Strategy (including teenage pregnancy)

http://www.doh.gov.uk/nshs/index.htm

Physical Activity

Objective

To put into place and continue to support projects that will encourage the population of B&NES to be more physically active.

Important Local and National issues

· A strategy is in place for promoting physical activity in B&NES, written in response to targets set in the National Service Framework for Coronary Heart Disease.

Key tasks for this year

· Support and further develop the Re-Cycling project in areas of high health need.

· Continue to support and further develop the Older People's Physical Activity Project.

· Review the Active Practices scheme with local GP practices.

· Develop physical activity in schools through the Schools for Health Project.

· Promote and encourage physical activity in liaison with B&NES Local Authority and local environment groups.

Plans for the future

· Develop closer working with the Local Authority, specifically leisure services and environmental health and consumer services.

· Continue research into effective health promotion strategies for the promotion of physical activity.

Progress towards the NHS Plan

Important supporting strategy to the NHS plan priority of reducing deaths from coronary heart disease.

Key documents for further information:

Reducing the risk of Coronary Heart Disease in B&NES - Action Plans

National Service Framework for CHD DoH ( 2000)

http://www.doh.gov.uk/nsf/coronary.htm

Saving Lives: Our Healthier Nation (1999) Department of Health

http://www.doh.gov.uk

Preventing Drugs Misuse

Objective

Continue to develop local prevention programmes designed to cut substance misuse.

Important Local and National issues

· Work with local statutory and voluntary bodies to cut substance misuse by a clear amount in line with National and Local targets.

Key tasks for this year

· Work with B&NES LEA and school staff to support the implementation of substance misuse education to young people of school age in the context of Personal, Social and Health Education.

· Provide age appropriate information and advice to professionals working with young people.

· Assist agencies and professionals working with young people to develop substance misuse policies and procedures, including the management of drug related incidents.

· Support the provision of substance misuse education for all young people in non-school settings.

Plans for the future

· Improve the quality of health promotion work in schools, and in particular help develop the drug education component of the National Healthy School Standard.

· Develop close working links with the LEA Drug Education consultant so that programme development and implementation is co-ordinated.

· Work with statutory and non-statutory bodies to develop peer support schemes.

Progress towards the NHS Plan

An interim evaluation of progress against the five key targets for the young people's substance misuse plan shows good progress in prevention work through schools, and in the development of services for vulnerable young people.

Key documents for further information:

B&NES Young People's Substance Misuse Plan 2002 - 2004

Tackling Drugs to Build a Better Britain: The Government's Ten-Year Strategy for Tackling Drugs Misuse

http://www.archive.official-documents.co.uk/document/cm39/3945/3945.htm

Protecting Young People: Good Practice in Drug Education in schools and the youth service

Mental Health Promotion

Objective

To promote mental health for all, combating discrimination against people with mental health problems and promoting social inclusion.

Important Local and National issues

· Standard One of the National Service Framework for Mental Health focuses specifically on the promotion of mental health.

· The B&NES Mental Health Promotion Strategy produced in March 2002 builds on recommendations following consultation with local groups and organisations.

Key tasks for this year

· Implement the plans and activities set out in the B&NES Mental Health Promotion Strategy, with partner agencies and in a variety of settings.

· Co-ordinate the World Mental Health Day campaign.

· Work with B&NES LEA and school staff to support the implementation of the emotional health and well being strand of the Schools for Health Programme.

· Support social inclusion initiatives through organisations such as Off the Record.

· Raise the profile of the importance of good mental health on general health and well being.

Plans for the future

· Ensure that mental health promotion plans and activities link into other health promotion initiatives targeting people in areas of high health need and vulnerable groups.

Progress towards the NHS Plan

B&NES Mental Health Promotion Strategy is completed.

Key documents for further information:

Promoting Positive Mental Health in Bath and North East Somerset (draft)

National Service Framework for Mental Health DoH (1999)

http://www.doh.gov.uk/mentalhealth.htm

Making it Happen, DoH, 2001

http://www.doh.gov.uk/mentalhealthpromotion/nsfstd1.htm

Young People

Objective

To help develop policies and support practice which aims to improve opportunities for health the improvement of all young people, and especially those most vulnerable.

Important Local and National issues

· To help narrow the health gap in childhood - and throughout life - between socio-economic groups and between the most deprived areas.

Key tasks for this year

· Continue to develop and expand the B&NES local healthy schools programme (Schools for Health).

· Offer Personal, Social and Health Education training, advice and support for all schools.

· Contribute to the Avon-wide Schools for Health training programme.

· Continue to support Social Services Departments and Fostering Agencies in promoting life chances through health promotion policy, projects and training.

· Support voluntary and statutory agencies in developing health related work with marginalized and vulnerable young people e.g. Off the Record.

Plans for the future

· Develop closer working with the LEA, including joint training.

· Develop closer links with agencies (statutory and voluntary) involved in the development of peer projects.

Progress towards the NHS Plan

Good progress on the health promotion strand of the NHS Plan Implementation Programme. Over half of the Local Authority schools are now firmly working to the National Healthy Schools Standard and over 90% of all schools are involved in one or more of the specific health standards.

Key documents for further information:

Schools for Health (Local Programme accredited to National Healthy

School Standard)

National Healthy School Standard

http://www.wiredforhealth.gov.uk/healthy/healint.html

Children's National Service Framework (under consultation)

http://www.doh.gov.uk/nsf/children.htm

Chapter 10

Saving Lives

Cancer

Objective

To improve the quality of life for people living with cancer and to contribute to the national reduction in death rates from cancer.

Important Local and National issues

· Cancer kills around 100,000 people a year nationally. There are wide variations in the survival rates for cancer nationally. The National Cancer Plan provides the framework for improving cancer services through reductions in waiting times for treatment and diagnosis.

Key tasks for this year

· To achieve improvements in the two-week wait for cancer so that all cancer sites are able to see patients within two weeks of GP referral.

· Aim to meet national target on referral to treatment time of 2 months for breast cancer.

· Extend breast screening programme for women 65-70.

· Maintain and improve the record of smoking cessation services and ensure specific targetting at vulnerable groups.

· Develop healthier living programmes including the Five-a-day programme.

· Implement NICE guidance on cancer drugs.

· Improve palliative care provision through partnership work with local hospices.

· Participate in roll-out of booked admissions.

· Develop partnership working with other organisations to ensure equity of access for all patients.

· Implement core primary care cancer standards.

Plans for the future

· By 2004 - the majority of patients to benefit from pre-planned and pre-booked care.

· By 2005 - one month wait from diagnosis to treatment for all cancers.

· By 2005 - maximum two month wait from urgent GP referral to treatment for all cancers.

· By 2005 - work towards achieving 50% of core NHS funding for hospice.

Health Promotion and Education

A programme of Health Promotion activity is shown at page 37.

Progress towards the NHS Plan

Two-week wait currently being achieved for majority of cancers - some problems in urology.

Good progress on referral to treatment time of two months for breast cancer.

Key documents for further information:

Avon Cancer Local Modernisation Review (2001)
Department of Health (2000) The NHS Cancer Plan. http://www.doh.gov.uk/cancer/cancerplan.htm

National Cancer Programme (2000) Manual of Cancer Standards. http://www.doh.gov.uk/cancer/mcss.htm

Secretary of State for Health (1999) Saving Lives: Our Healthier Nation

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Coronary Heart Disease

Objective

To reduce the death rate from coronary heart disease and related diseases in people under 75 by at least two fifths by 2010.

Important Local and National issues

· Whilst deaths from coronary heart disease are falling, it remains the country's biggest cause of premature death. There are significant inequalities in the mortality and morbidity rates for coronary heart disease. B&NES PCT aims to use the Coronary Heart Disease National Service Framework to develop work with its partner organisation to enable its citizens to lead healthy lives and hence reduce the burden of CHD.

Key tasks for this year

· In partnership with others develop access to healthy living programmes in B&NES.

· Ensure further development of the successful smoking cessation programmes especially for vulnerable groups.

· Develop heart failure services with better diagnosis and management offered to patients.

· Ambulance service to make progress on the 8 minute category A response times for heart attack patients.

· Participate in a managed CHD clinical network to ensure equity of access for all patients in the health community.

· Local Trusts to ensure that 75% of those who are able to benefit from thrombolyis are offered the service within 20 minutes.

· Improve revascularisation in line with NHS Plan objectives.

Plans for the future

· Develop paramedic-delivered thrombolysis.

· To work towards the national inequalities target of reducing smoking rates in manual groups from 32% in 1998 to 26% by 2010.

· Enable the development of PTCAs at the local Trust and hence to improve revascularisation rates in the local health community.

Progress towards the NHS Plan

Good progress is being made in delivering secondary prevention services in primary care with the majority of surgeries using active CHD registers to deliver care.

The Support to Stop Scheme has exceeded its targets for 2001/2002.

Prescribing rates for appropriate drugs have improved significantly but there are significant resources implications if the NHS Plan and CHD NSF targets are to be met.

Rapid Access Clinics are in place, but waiting times are increasing and additional investment will be required to maintain waiting times at 2 weeks.

Health Promotion and Education

A programme of Health Promotion activity is shown at page 37.

Key documents for further information:

Coronary Heart Disease Local Implementation Plan (2000)
The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Secretary of State for Health (1999) Saving Lives: Our Healthier Nation

Department of Health (2000) National Service Framework for Coronary Heart Disease

Diabetes

Objective

To improve the quality of life for people living with diabetes and to reduce the risk of developing diabetes.

Important Local and National issues

· Diabetes is increasing in the population as a whole but there are wide variations in the incidence of the disease with socially disadvantaged groups and some minority ethnic communities disproportionately affected. The Diabetes National Service Framework aims to enable health and social service organisations to recognise the impact of the disease on patients and their families and make appropriate provisions to support those who have the disease and reduce the risk of developing it.

Key tasks for this year

· Develop local health community-wide structures to prepare for the implementation of the Diabetes NSF.

· Progress the Integrated Care Pathway on Diabetes.

· Produce a baseline of diabetes services in the PCT.

· Develop professional education programmes to reflect the aims of the NSF.

· Enable user involvement in diabetes service development.

· Develop practice based registers of diabetes patients in order to enable effective monitoring.

Plans for the future

· Enable further development of a full retinopathy service for all areas in the health community.

· Develop partnership working with B&NES Council, the voluntary sector etc.

· Establish links with prescribing.

Progress towards the NHS Plan

No specific NHS Plan target on diabetes

Key documents for further information:

Testing times: a review of diabetes services in England & Wales: London: Audit Commission

http://www.audit-commission.gov.uk

National Service Framework for Diabetes

http://www.doh.gov.uk/nsf/diabetes/index.htm

Chapter 11

Caring for Vulnerable People

Mental Health

Objective

To improve mental health services in line with the National Service Framework and Health Service Advisory Report (HAS) whilst ensuring services are sensitive to the needs of patients within B&NES.

Important Local and National issues

· The National Service Framework sets targets for improving mental health services.

· A new service model for mental health is in development locally.

· Financial recovery for the locality must be delivered.

Key tasks for this year

· Agree a revised service model for the locality based on the Health Advisory Service Report's recommendations.

· Develop the Joint Commissioning Board and Joint Commissioning arrangements for mental health services.

· Implement arrangements to enable integrated service provision by April 2003.

· Improve the quality of mental health services within primary care in line with NSF targets.

· Carry out a review of bed use for inpatient services.

· Develop and improve the involvement of users and carers in service planning and review.

· Develop arrangements for caring for carers e.g. ensure carers have the care plan of the person they are caring for explained to them.

· Implement the action plan objectives following HAS review.

Plans for the future

· Improved partnership working with the housing sector.

· To agree future service needs for early intervention services and women only services required to meet NSF targets.

· Implementation of a Rehabilitation Model of Care e.g. to ensure that rehabilitation care beds are available to patients within B&NES.

Progress towards the NHS Plan

The mental health service within B&NES is currently under extreme pressure both financially and in terms of being able to deliver a quality service against a backdrop of staff shortages. For these reasons progress towards the targets set out within the NHS Plan / NSF is extremely slow.

Health Promotion and Education

A programme of Health Promotion activity is shown at page 42.

Key documents for further information:

B&NES Mental Health Local Action Plan (October 2000)

National Service Framework for Mental Health

Mental Health Policy Implementation Guide (DOH Feb 2002)

Health Service Advisory Report (March 2002)

http://www.doh.gov.uk/nsf/mentalhealth.htm

Older People

Objective

To improve the health of older people and ensure good services in line with the National Service Framework.

Important Local and National issues

Improving the quality of services and outcomes for older people is a national priority.

Older People make up a large percentage of the local population and it is important to continue to implement our joint service development strategy for these citizens.

Key tasks for this year

· Establish new services at the Older People's Unit, RUH and St Martin's Hospital, and complete the Full Business Case for St Martin's.

· Deliver NSF targets for 2002.

· Work to develop and implement Building Care Capacity initiatives to reduce delayed discharges and transfers of care.

· Further develop integrated service provision and multi-agency operational management.

· Develop partnership working with the private sector.

· Develop closer involvement with service users.

· Continue the implementation of Free Nursing Care arrangements.

Plans for the future

· Deliver the clinical guidelines for stroke care and implement the appropriate service developments by 2004.

· Ensure the ongoing development of services, which promote independence at home.

· Effectively engage GP practices in delivering the NSF.

· Continue to develop a consultation and participation programme with older people.

Progress towards the NHS Plan

Progress towards the NSF targets is generally good however our ability to achieve full implementation will depend on additional resources being available.
Working towards the development of intermediate care services is going well with the successful implementation of our Community Team for Older people.
Particular pressures will emerge in the development of stroke services if further investment is not secured.

Health Promotion and Education

A programme of Health Promotion activity is shown at page 40.

Key documents for further information:

Joint investment plan and health improvement plan for B&NES

National Service Framework for Older People

B&NES Strategy for Older People

http://www.doh.gov.uk/nsf/olderpeople.htm

Childrens Health

Objective

To improve the health and well-being of children and young people.

Important Local and National issues

We are expecting the first module of the NSF for children later this year. This will focus on improving acute hospital services for children and will lead service development.

The local challenge is to develop and modernise services to achieve a wide range of targets and priorities within the context of little additional funding.

Key tasks for this year

· Seek opportunities to improve services for children with emotional, behavioural and mental health needs.

· Create more flexible and responsive interventions for children with complex needs.

· Increase the participation of children and their families in the planning and delivery of services.

· Reconfigure local children's health; e.g. to bring Keynsham and Chew Valley services under the same management as those serving the rest of the area.

· Work with partners to create plans for preventative services.

Plans for the future

· Coordinate and implement a local response to the NSF.

· Review options for more effective use of resources within limited investment.

Progress towards the NHS Plan

Multi-agency planning is working well locally and is being extended to accommodate the arrangements for the Childrens Fund.

Neonatal hearing screening is in place.

There is a clear view of development priorities for CAMHS and other children's services but funding pressures will limit implementation.

Health Promotion and Education

A programme of Health Promotion activity is shown at page 43.

Key documents for further information:

B&NES Action Plan for Childrens Health 2002/05

B&NES Children's and Young People's Service Plan

Building a Strategy for Children and Young People (Children and Young People's Unit)

http://www.cypu.gov.uk/

Physical and Sensory Impairment

Objective

To improve services which will address the needs of people with a physical or sensory impairment.

Important Local and National issues

· The NHS Plan - reducing inequalities in access to NHS services.

· There is inequity of services in B&NES for disabled people with a physical and/or sensory impairment under the age of 65.

· Supported Living Review - Bath & North East Somerset Council.

· Integrating community equipment services in B&NES.

Key tasks for this year

· Develop a service strategy.

· Map services, which currently exist and identify gaps.

· Develop a single health and social care assessment process.

· Establish a B&NES wide community disability service, moving on from the Disabled Adults Resource Team (DART) model in Bristol.

· Develop active participation and involvement of service users, carers, voluntary organisations and stakeholders in the planning and development of services.

Plans for the future

· Reviewing the implications of the NSF for Long-Term Conditions, which is due to be produced in 2004.

· Social Services Best Value Review in 2004.

Progress towards the NHS Plan

Partnership working between health, the Local Authority and the voluntary sector to develop integrated services is progressing.

Key documents for further information:

Physical and Sensory Impairment Services Work Programme/Action Plan 2002/2004

Welfare to Work JIP

The NHS Plan - Improving Health & Reducing Inequality, Chapter 13

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Learning Difficulties

Objective

To improve the delivery of health and community services to people with Learning Difficulties by promoting rights, independence, choice, and inclusion.

Important Local and National issues

The rights of people with Learning Difficulties to have lifestyle choices and equal access to mainstream services are an important part of the Government strategy. These need to be tackled through:

· Inclusion, promoting rights, and tackling inequalities.

· Reducing health inequalities and promoting healthy lifestyles.

· Developing a choice based letting scheme.

Key tasks for this year

· Develop the role of CLDTs to improve access to healthcare for People with Learning Difficulties (PWLD).

· Delivery of Valuing People objectives for 2002.

· Further develop joint commissioning arrangements including the development of pooled budgets for community and residential placements.

· Contribute to work on reconfiguring specialist health services for people with Learning Difficulties.

· Develop links with other NSFs e.g. mental health, older people.

Plans for the future

· Partnership working and integration of services.

· Lead commissioning and pooled budgets.

· Modernising Day Services, reduce out-of-county placements, develop advocacy services.

· Reduce health inequalities.

Progress towards the NHS Plan

Progress towards the NHS Plan will be through partnerships and tackling the health inequalities suffered by many people with Learning Difficulties. This will be achieved by improved access to mainstream NHS services and tackling health issues in the widest sense, for instance tackling obesity, diet, exercise, healthy lifestyles, smoking and sexual health. Involving Service Users and Carers in designing services and tackling exclusion is key to success.

Key documents for further information:

Bath & North East Somerset Joint Investment Plan - Service for Adults with a Learning Difficulty 2001-2004
Valuing People, a new strategy for Learning Disability for the 21st century. March 2001.

http://www.doh.gov.uk/learningdisabilities/index.htm

Chapter 12

Modern and Convenient Services

Waiting Times for Treatment

Objective

To ensure that people receive care within a timescale that is appropriate to their clinical needs and in line with the targets in the NHS Plan.

Important Local and National issues

Improving the waiting times for care is a high national priority and the NHS Plan maps out a process of reducing waiting times over a 5-year period (2000 - 2005).

Key tasks relating to secondary care are outlined below. Issues relating to primary care are addressed at page 55. There are issues relating to the funding and capacity required to deliver the targets.

Key tasks for this year

· Reduce the maximum waiting time for a first outpatient appointment to 21 weeks.

· Reduce the maximum waiting time for a day case or inpatient admission to 12 months.

· Increase the pre-booking of outpatient appointments and inpatient/day case admissions so that patients receive treatment at a time that is convenient for them.

· Sustain the reduction in the overall number of patients waiting for treatment.

Plans for the future

· Further reduce maximum waiting times towards the 2005 target of 12 weeks for an outpatient appointment and 6 months for an inpatient appointment.

· Further increase pre-booking systems so that by the end of 2005 all appointments and admissions are arranged on this basis.

Progress towards the NHS Plan

Progress has been good in many areas, but with significant difficulties in Orthopaedics due to the volume of patients referred for treatment under this specialty. Significant work is required across the local health community to develop Orthopaedic services that are able to provide the capacity required to meet and sustain the NHS Plan targets.

Key documents for further information:

Bath Clinical Area Partnership Work Programme

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Emergency Care

Objective

To ensure that when people require health care in an emergency this is available in an appropriate and timely manner.

Important Local and National issues

Increasing pressures on emergency services has led to significant problems for patients needing to access services both nationally and locally. The NHS Plan includes specific targets that are aimed at improving the access to these services.

Key tasks for this year

Deliver key service targets:

· 90% of patients attending an Accident & Emergency department to wait 4 hours or less from arrival to admission, transfer or discharge.

· 100% of patients admitted via A&E to be found a bed within 4 hours.

· Ambulance: maximum response time of 8 minutes to 75% of Category A (high clinical priority) calls.

· Ensure that the number of patients who are "delayed discharges" (i.e. patients who are clinically fit for transfer but delayed due to non-clinical reasons) reduces across the health community.

Develop health community infrastructure:

· Work across the health community to monitor and reduce the average length of stay in a hospital bed to a level that is consistent with national and local benchmarking and "best practice".

· Develop closer working across the health and social care community to create a strong and responsive network for the provision of emergency services.

Plans for the future

· By 2004, no-one should wait more than four hours in A&E from arrival to admission, transfer or discharge. As a result, average waiting times in A&E to fall to 75 minutes.

Progress towards the NHS Plan

Progress has been good in the latter part of 2001/2 in developing closer working relationships between services in addressing significant pressures in the emergency care system. However, significant problems remain, particularly in relation to the care in A&E departments and this work needs to continue to be a very high priority for all the organisations involved.

Key documents for further information:

Bath Clinical Area Partnership Work Programme

Reforming Emergency Care (Department of Health) http://www.doh.gov.uk/capacityplanning

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Primary Care Development - Capacity and Access

Objective

To develop and improve the provision of primary care.

Important Local and National Issues

Strategies need to be devised to deliver an increase in the capacity of primary care and intermediate care and raise the threshold for referral to secondary care by changing care delivery systems that produce delays and restrict access to health care by patients.

Key tasks for this year

· To progress towards the objectives of the Primary Care Collaborative in improving access to primary care, with patients being able to see a primary care professional within 24 hours and a GP within 48 hours and improving care for patients with CHD. Improving access to routine secondary care services focusing on orthopaedic services in the first instance.

· Implementation of the 'Solihull Project' (Health Visitor/Psychology led approach to behaviour management in children).

· Implementation of Primary Prevention Initiatives (Low-cost safety equipment scheme to be made available to families in Bath City and Paulton area in addition to Keynsham).

· Expansion of nursing roles in line with local needs (e.g. by workplace learning, an integrated approach to team working and development, nurse practitioner/ practice nurse facilitator initiatives, liaison with academic institutions in terms of joint posts and the development of services offered at the Walk-in Centre).

· Provision and extension of new services through flexible working patterns of existing staff and developing out-of-hours health and care services offered to patients (e.g. out-of-hours review, developing links with NHS Direct and Care Direct).

· Address new responsibilities in commissioning and performance managing services provided by primary care contractors.

Plans for the future

· Develop robust medicine management systems.

· Maximise opportunities for effective ways of matching capacity with demand (e.g. self-care programmes, extension of nurse triage and nurse-led clinics, health promotion initiatives and direct booking systems).

· Develop robust information and support systems to inform clinically effective practice.

Progress towards the NHS Plan

· Currently practitioners such as physiotherapists and counsellors and services such as CTOPs, PCEC, WIC and twilight/night nursing services help to manage patients without referral to secondary care.

· The Primary Care Development Group (PCDG) and sub groups have been initiated. The PCDG advises the Executive Committee on the strategic vision in terms of Primary Care Development and co-ordinates the work of the sub groups in Access, Intermediate Care and Primary Care Services.

· Evaluation report of generic worker project now completed and work arising from resulting recommendations is being progressed and rolled out to other areas.

· System is in place allowing direct referrals to be made by GPs for certain specialties.

Key documents for further information:

Primary Care Collaborative Work Programme 2002

Walk-in Centre Development Plan (Source - Walk-in Centre Interface Group)

'More Than One Way to Skin a Cat' (The Centre for Innovation in Primary Care, 2001)

http://www.doh.gov.uk

Chief Nursing Officer's ten key roles for Nurses (Making a Difference, 1999)

http://www.doh.gov.uk

Primary Care Development - Professional Development

Objective

To develop and improve the provision of primary care.

Important Local and National Issues

To develop an integrated approach to team working enabling a more effective delivery of care.

To ensure that, at a local level, the mix of skills available to a community are tailored to the identified health needs of that community.

Key tasks for this year

· Build on practice plans and begin developing a comprehensive assessment of the health needs profile of each practice population.

· Use opportunities arising from vacancies to create new posts, which flexibly use professional skills across traditional boundaries of practice and community nursing disciplines.

· Encourage staff to work alongside one another in newly configured 'cluster' practice teams collaborating on training and the use of resources in accordance with identified health needs.

· All staff to have a personal development plan which builds on the skills needed to meet the needs of the practice population and surrounding community as identified in the practice development plan.

Plans for the future

· A skills profile of each team to be made readily available to inform future training needs and service delivery priorities with respect to identified health needs.

· Using a 'cluster' model, strengthen the links with Local Authority and other services.

· Ensure each 'cluster' team adopts a family centred, public health approach to community development initiatives.

· Work in true partnership with users and carers to develop relevant models of service provision.

Progress towards the NHS Plan

Opportunities have arisen within two GP practices to create three specific posts that reflect an integrated approach to care.

Twenty seven B&NES GP practices configured into nine clusters to deliver Community Nursing Services.

Eight team development/peer review sessions have been held between October 2001 and January 2002, which have assisted with the initial establishment of cluster teams.

Integrated team working facilitated by the cluster team structure.

Key documents for further information:

Primary Care Team Development Toolkit 2002

'First Assessment' (Audit Commission 1999)

http://www.doh.gov.uk

The Health Visitor Practice Development Resource Pack

http://www.doh.gov.uk

Saving Lives - Our Healthier Nation

http://www.doh.gov.uk/ohn.htm

Clinical Quality

Objective

To work in partnership to develop and provide quality clinical services.

Important Local and National issues

· Commission for Health Improvement (CHI) monitoring role.

Key tasks for this year

· Implementation of copying clinicians letters to patients.

· Implementation of Guidance on Consent.

· Implementation of recommendations from Organisation with a Memory - learning from adverse events.

· Implementation of `Modern Matrons'.

· Introduction of Ward Housekeepers.

· Development of the implementation of "borrowed time".

· Develop and implement an annual clinical quality development plan.

Plans for the future

· Closer working to share learning from adverse events across local NHS organisations.

· Development of patient/carer information across organisations.

Progress towards the NHS Plan

Many of the modernisation targets have been met and work.

It is planned to work towards other targets.

Key documents for further information:

Clinical Governance Development Plan
`Your Guide to the NHS'
http://www.nhs.uk/nhsguide
The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Organisation with a Memory (2000)

http://www.doh.gov.uk

A First Class Service - Quality in the New NHS (1998)

Public Involvement

Objective

To increase the involvement of the public in the delivery of health care services in Bath & North East Somerset.

Important Local and National issues

· Bringing the voice and influence of the public into shaping a patient centred NHS is a primary aim of the national modernisation. A strategy is in place from which an implementation agenda on local work will be directed with health and care partners.

Key tasks for this year

· Integrate PALS Pathfinder within National Guidance and develop an operational PALS service in collaboration with local health community partners.

· Develop an Expert Patient Programme.

· Respond to the development of national requirements within the new Public Involvement structures.

· Collaborate with other partners on developing methods of communication with the public.

· Develop mechanisms through the multi-agency service development groups for improved user involvement in the planning of local services.

· Develop the ability of the local health community to deliver public involvement implementation throughout organisations.

· Develop and implement a joint investment plan for carers.

Plans for the future

· Integrate the new public involvement initiatives such as Patient Forums, Local Voice, Patient Surveys, Scrutiny Committees and Patient Prospectus within the local health community.

· Implement new practical methods of working with public representation throughout local health and care organisations. Creating new systems and structures where required.

Progress towards the NHS Plan

Progress towards the Public Involvement developments in the NHS Plan is good.

· Implementing PALS Pathfinder in the PCT has been successful.

· An Expert Patients Programme is in the process of being created.

· The joint agency strategy group exists to lead the implementation program.

Key documents for further information:

Public Involvement Action Plan 2002-2005

Involving Patients and the Public in Healthcare DOH Nov 2001: http://www.doh.gov.uk/involvingpatients/listening.pdf

Supporting the implementation of Patient advice and liaison services DOH 2002 http://www.doh.gov.uk/patientadviceandliaisonservices

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Chapter 13

Resources

Information Management and Technology

Objective

To ensure information and communication technologies are used effectively by all organisations involved in providing health and social care to the citizens of B&NES.

Important Local and National Issues

· IM&T work programmes are heavily driven by national strategies, most significantly Information for Health/Building and Information Core and Information for Social Care. These contain clear development targets that must be met by set deadlines.

· The guidance and plans such as the NSFs and JIP also have IM&T implications, like using GP clinical systems to create disease registers.

· Local needs must also continue to be supported. For example, IM&T must support the new ways of working in integrated health and social care teams.

· IM&T infrastructure must evolve to meet these requirements.

Key tasks for this year

· Progress joint working within Bath and North East Somerset, reducing duplication and sharing expertise.

· Advance computer system replacement projects.

· Ensure all health staff have access to a PC, email and internet by March 2003.

· Make sure all staff have the computing skills required to perform their jobs.

· Achieve the Government targets set around electronic communications between acute hospitals and general practices.

· Seek to improve the information provided for the public, especially using the internet.

· Explore potential to develop a primary care data repository.

Plans for the future

· Development of primary and community electronic patient records by March 2005.

· Explore the potential to link health and social care information systems where appropriate.

Key documents for further information:

Avon Local Implementation Strategy, April 2001

http://nww.avon.nhs.uk/imtconsortium/project_management/lis_descript/lis.htm

(Requires NHSnet access. B&NES specific version available through the PCT.)

Information for Health, September 1998

http://www.doh.gov.uk/ipu/strategy/index.htm

Building on Information Core, January 2001

http://www.doh.gov.uk/ipu/strategy/overview/index.htm

Information for Social Care, May 2001

http://www.doh.gov.uk/scg/infsoc/information.htm

Estates and Facilities

Objective

To ensure that services are delivered from accessible, appropriate locations in an environment conductive to high quality patient care.

Important Local and National issues

· The NHS plan gives a commitment to invest in NHS facilites including new NHS buildings, new local surgeries, new equipment and information technology. The plan also focuses on improving the patient environment including the importance of cleanliness and better hospital food. An NHS programme of monitoring is in place to assess progress against targets.

· The popluation of B&NES are served mainly by two acute hospitals - the RUH in Bath and UBHT in Bristol - and revenue services from a range of community settings across the locality.

· The RUH has completed a rebuilding and refurbishment project and during the course of 2002/3 it will open three new wards providing services to older people. The UBHT is developing a strategic outline case to redevelop its hospitals which are in need of improvement.

· Community facilities are being redeveloped on the St. Martin's site in Bath. GP premises in B&NES are generally of a good standard, although there is a programme for some improvements.

Key tasks for this year

· To build on the emerging partnership between the local health and social care community ensuring mechanisms are in place for sharing information and plans on Estates and Facilities development.

· Coordinate existing organisational Estates strategies and produce a summary for the local health and social care communities.

· Identify priorities for future action.

The Trust will develop its own service strategy taking into account the service changes across the wider area between health and social care.

Plans for the future

· Develop the partnership work in the Estates Strategy group to set an agenda driven by service plans and to further explore opportunities for shared services.

· Take forward the local strategies.

Key documents for further information:

B&NES Local Plan - including minerals & waste policies (Deposit Draft 2002)

Developing an Estate Strategy - Modernising the NHS

http://www.nhsestates.gov.uk

Finance

Objective

To develop and refine a four-year financial plan, which reflects the agreed priorities of the whole health and social care community in B&NES.

Important Local and National Issues

· Meeting NHS plan targets within available resources.

· Reducing the deficit position and achieving financial balance over a four-year period.

· Developing work across the whole health and social care community to establish shared financial objectives and priorities.

Key tasks for this year

· Working alongside operational service groups the BCAP financial subgroup will lead the whole health community towards progressing the financial recovery plan.

· Assist service development groups to achieve costed development proposals across the medium term.

· Investigate the potential for pooled budget arrangements.

Plans for the future

· Continue to explore the development of pooled budget arrangements.

· Continue to pursue recovery plans to reduce deficit.

· Continue to work with the health and care community towards common prioritisations and objectives.

Key documents for further information:

Avonwide financial recovery programme

Resource allocation guidance 2002/03

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Workforce

Objective

To develop a workforce with the right skills and capacity to meet the local population's needs and to develop an approach to equalities which addresses diversity issues and responsibilities.

Important Local and National issues

· The NHS plan requires us to be able to recruit, retain and motivate staff in order to deliver good quality modern services.

· The Race Relations (Amendment) Act 2000 places a positive duty on Public Authorities actively to promote race equality in the delivery of its services and employment of staff and to assess how our functions or policies affect different racial groups in the communities we serve.

Key tasks for this year

· Development of an integrated workforce planning agenda with local partners.

· Work towards the integration of training and development functions in partnership with Social Services and other health trusts.

· In conjunction with the RUH and other partners to develop a three year action plan in line with the requirements of the Race Relations (Amendment) Act 2000.

· Reviewing our equalities and diversity policies and set up Black and Minority Ethnic staff network.

Plans for the future

· Continue to establish networks and shared working with other health trusts regarding staffing and organisational development issues so that resources and learning are increasingly combined.

· Putting strategic aims into action and developing our training initiatives.

· Develop mechanisms that allow us to measure improvements in service delivery as well as our employment practices.

Progress towards the NHS Plan

· The NHS plan sets a challenging agenda for workforce development. There is a lot to do but steady progress is being made. Funding has been secured for both managerial and clinical professional development programmes. More work is needed towards improving working lives and progressing staff involvement surveys and equalities monitoring.

Key documents for further information:

Staffing Services Strategy 2001-03

The Vital Connection, An equalities framework for the NHS

Race Relations (Amendment) Act 2000

http://www.doh.gov.uk/race_equality

Improving Working Lives DOH

http://www.doh.gov.uk/iwl

Working Together DOH HSC1999/168

Developing the workforce

Glossary of Terms

Abbreviation

Full Text

AWP

Avon and Wiltshire Mental Health Partnership NHS Trust

B&NES

Bath and North East Somerset

B&OME

Black and Other Minority Ethnic

CAMHS

Child and Adolescence Mental Health Services

CHD

Coronary Heart Disease

CHI

Commission for Health Improvement

CLDT

Community Learning Difficulties Team

CPA

Care Programme Approach

CTOP

Community Team for Older People

DART

Disabled Adults Resource Team

DAT

Drug Action Team

GP

General Practitioner

GMS

General Medical Services

HAS

Health Advisory Service

HIMP

Health Improvement and Modernisation Programme

HIV

Human Immune Deficiency Virus

IM&T

Information Management & Technology

JIP

Joint Investment Plan

LEA

Local Education Authority

NHS

National Health Service

NHSME

National Health Service Management Executive

NICE

National Institute of Clinical Excellence

NSF

National Service Framework

PALS

Patient Advice and Liaison Service

PC

Personal Computer

PCDG

Primary Care Development Group

PCEC

Primary Care Executive Committee

PCG

Primary Care Group

PCT

Primary Care Trust

PHDG

Public Health Development Group

PMS

Personal Medical Services

PTCA

Percutaneous Transluminal Coronary Angioplasty

RNHRD

Royal National Hospital for Rheumatic Diseases

RUH

Royal United Hospital

STI

Sexually Transmitted Infection

UBHT

United Bristol (Healthcare) Trust

WASH

Wiltshire and Swindon Health Trust

WIC

Walk-in Centre

Key documents for further information:

Tackling Inequalities and Community Health Development

The Health of the Population 2001. Report of the Director of Public Health, Avon Health Authority.

http://www.avonhealth.org.uk/phealth/info.htm

Health Promotion Operational Plan 2001-2002

http://www.hpsa.org.uk/about_us/pub/opplan20012002/banesop.pdf

Local Public Health Partnership developing strategy

http://www.doh.gov.uk

Independent Inquiry into Inequalities in Health Acheson, 1998 London: The Stationary Office

Closing the Gap: setting local targets to reduce health inequalities HDA

(Reducing Inequalities: An Action Report 1999

Opportunity for all - Tackling Poverty and Social Exclusion. DSS 1999)

Drugs and Alcohol

Drug Action Team Treatment Plan

Drug Action Team Annual Return

Young People's Substance Misuse Plan 2002-2004

Bath and North East Somerset Community Safety Strategy 2002-2005

http://www.bathnes.gov.uk\communitysafety

Teenage Pregnancy

B&NES Local Teenage Pregnancy Strategy 2001-2010

Social Exclusion Unit/Teenage Pregnancy Strategy

http://www.teenagepregnancyunit.gov.uk

http://www.doh.gov.uk/healthinequalities

Injury Prevention

Avonsafe Injury Prevention Alliance Strategy 2001-2006

Avonsafe Operational Plan April 2002 - March 2003

Avonsafe Annual Report 2000-2001

Saving Lives: Our Healthier Nation (1999) Department of Health

Bath and North West Somerset Local Transport Plan (2000) and Road Safety Plan (2000)

Tomorrow's Roads: Safety for Everyone (2000) Department of the Environment, Transport and the Regions.

Smoking Cessation and Prevention

Tackling Smoking - strategy for tackling smoking by the Avon Health Community 2000 -2003 (Dec 2000)

Smoking Kills: a White Paper on Tobacco (1998) Secretary of State for Health. London: Stationary Office

http://www.official_documents.co.uk/document/cm41/4177/4177htm

NSF Coronary Heart Disease, London: Dept of Health (2000)

Food and Health

Reducing the risk of Coronary Heart Disease in B&NES - Action plans

National Service Framework for Coronary Heart Disease DoH ( 2000)

http://www.doh.gov.uk/nsf/coronary.htm

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Sexual Health

Tackling Smoking - strategy for tackling smoking by the Avon Health Community 2000 -2003 (Dec 2000)

Smoking Kills: a White Paper on Tobacco (1998) Secretary of State for Health. London: Stationary Office

http://www.official_documents.co.uk/document/cm41/4177/4177htm

NSF Coronary Heart Disease, London: Dept of Health (2000)

Physical Activity

Reducing the risk of Coronary Heart Disease in B&NES - Action Plans

National Service Framework for CHD DoH ( 2000)

http://www.doh.gov.uk/nsf/coronary.htm

Saving Lives: Our Healthier Nation (1999) Department of Health

http://www.doh.gov.uk

Preventing Drugs Misuse

B&NES Young People's Substance Misuse Plan 2002 - 2004

Tackling Drugs to Build a Better Britain: The Government's Ten-Year Strategy for Tackling Drugs Misuse

http://www.archive.official-documents.co.uk/document/cm39/3945/3945.htm

Protecting Young People: Good Practice in Drug Education in schools and the youth service

Mental Health Promotion

Promoting Positive Mental Health in Bath and North East Somerset (draft)

National Service Framework for Mental Health DoH (1999)

http://www.doh.gov.uk/mentalhealth.htm

Making it Happen, DoH, 2001

http://www.doh.gov.uk/mentalhealthpromotion/nsfstd1.htm

Young People

Schools for Health (Local Programme accredited to National Healthy

School Standard)

National Healthy School Standard

http://www.wiredforhealth.gov.uk/healthy/healint.html

Children's National Service Framework (under consultation)

http://www.doh.gov.uk/nsf/children.htm

Cancer

Avon Cancer Local Modernisation Review (2001)
Department of Health (2000) The NHS Cancer Plan. http://www.doh.gov.uk/cancer/cancerplan.htm

National Cancer Programme (2000) Manual of Cancer Standards. http://www.doh.gov.uk/cancer/mcss.htm

Secretary of State for Health (1999) Saving Lives: Our Healthier Nation

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Coronary Heart Disease

Coronary Heart Disease Local Implementation Plan (2000)
The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Secretary of State for Health (1999) Saving Lives: Our Healthier Nation

Department of Health (2000) National Service Framework for Coronary Heart Disease

Diabetes

Testing times: a review of diabetes services in England & Wales: London: Audit Commission

http://www.audit-commission.gov.uk

National Service Framework for Diabetes

http://www.doh.gov.uk/nsf/diabetes/index.htm

Mental Health

B&NES Mental Health Local Action Plan (October 2000)

National Service Framework for Mental Health

Mental Health Policy Implementation Guide (DOH Feb 2002)

Health Service Advisory Report (March 2002)

http://www.doh.gov.uk/nsf/mentalhealth.htm

Older People

Joint investment plan and health improvement plan for B&NES

National Service Framework for Older People

B&NES Strategy for Older People

http://www.doh.gov.uk/nsf/olderpeople.htm

Childrens Health

B&NES Action Plan for Childrens Health 2002/05

B&NES Childrens and Young Peoples Service Plan

Building a Strategy for Children and Young People (Children and Young People's Unit)

http://www.cypu.gov.uk/

Physical and Sensory Impairment

Physical and Sensory Impairment Services Work Programme/Action Plan 2002/2004

Welfare to Work JIP

The NHS Plan - Improving Health & Reducing Inequality, Chapter 13

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Learning Difficulties

Bath & North East Somerset Joint Investment Plan - Service for Adults with a Learning Difficulty 2001-2004
Valuing People, a new strategy for Learning Disability for the 21st century. March 2001.

http://www.doh.gov.uk/learningdisabilities/index.htm

Waiting Times for Treatment

Bath Clinical Area Partnership work programme

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Emergency Care

Bath Clinical Area Partnership Work Programme

Reforming Emergency Care (Department of Health) http://www.doh.gov.uk/capacityplanning

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Primary Care - Capacity and Access

Primary Care Collaborative Work Programme 2002

Walk In Centre Development Plan (Source - Walk In Centre Interface Group)

'More Than One Way to Skin a Cat' (The Centre for Innovation in Primary Care, 2001)

http://www.doh.gov.uk

Chief Nursing Officer's ten key roles for Nurses (Making a Difference, 1999)

http://www.doh.gov.uk

Primary Care - Professional Development

Primary Care Collaborative Work Programme 2002

Walk-in Centre Development Plan (Source - Walk-in Centre Interface Group)

'More Than One Way to Skin a Cat' (The Centre for Innovation in Primary Care, 2001)

http://www.doh.gov.uk

Chief Nursing Officer's ten key roles for Nurses (Making a Difference, 1999)

http://www.doh.gov.uk

Clinical Quality

Clinical Governance Development Plan
`Your Guide to the NHS'
http://www.nhs.uk/nhsguide
The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Organisation with a Memory (2000)

http://www.doh.gov.uk

A First Class Service - Quality in the New NHS (1998)

Public Involvement

Public Involvement Action Plan 2002-2005

Involving Patients and the Public in Healthcare DOH Nov 2001: http://www.doh.gov.uk/involvingpatients/listening.pdf

Supporting the implementation of Patient advice and liaison services DOH 2002 http://www.doh.gov.uk/patientadviceandliaisonservices

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Information Management & Technology

Avon Local Implementation Strategy, April 2001

http://nww.avon.nhs.uk/imtconsortium/project_management/lis_descript/lis.htm

(Requires NHSnet access. B&NES specific version available through the PCT.)

Information for Health, September 1998

http://www.doh.gov.uk/ipu/strategy/index.htm

Building on Information Core, January 2001

http://www.doh.gov.uk/ipu/strategy/overview/index.htm

Information for Social Care, May 2001

http://www.doh.gov.uk/scg/infsoc/information.htm

Estates and Facilities

B&NES Local Plan - including minerals & waste policies (Deposit Draft 2002)

Developing an Estate Strategy - Modernising the NHS

http://www.nhsestates.gov.uk

Finance

Avonwide financial recovery programme

Resource allocation guidance 2002/03

The NHS Plan - A plan for investment, a plan for reform

http://www.doh.gov.uk/nhsplanimpprogramme/index.htm

Workforce/Tackling Diversity

Staffing Services Strategy 2001-03

The Vital Connection, An equalities framework for the NHS

Race Relations (Amendment) Act 2000

http://www.doh.gov.uk/race_equality

Improving Working Lives DOH

http://www.doh.gov.uk/iwl

Working Together DOH HSC1999/168

Developing the workforce