Meeting documents
Cabinet
Wednesday, 9th July, 2003
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Bath & North East Somerset Council |
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MEETING: |
COUNCIL EXECUTIVE |
AGENDA |
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MEETING DATE: |
9th JULY 2003 |
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TITLE: |
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WARD: |
ALL |
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AN OPEN PUBLIC ITEM |
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List of attachments to this report: |
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1 THE ISSUE
1.1 Performance reports are submitted from each service area on a four monthly cycle. The attached report provides details of performance to the end of March, and key issues arising in Resources for the four months to the end of May 2003, (the last report being to January).
1.2 Services covered by this report include Human Resources, Information Technology, Finance, Revenues and Benefits, Property and Legal Services, and Emergency Management)
2 RECOMMENDATION
2.1 That the Executive note the performance for the period ending March 2003 and the issues arising, as detailed in the report.
3 FINANCIAL IMPLICATIONS
3.1 There are no financial implications arising as a result of this report.
4 THE REPORT
4.1 The report measures performance of the services covered against 41 performance indicators and highlights key issues in services broadly following the Business Excellence model approach. Twelve new statutory indicators have been added in 2003/04, and four deleted. There are 15 local indicators reported in addition to those required by statute.
4.2 Analysis of 2002/03 actual performance shows that twelve indicators, eleven statutory and one local, did not achieve the target performance. This is summarised in the table overleaf.
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Description - 2002/03 Indicators |
No. of indicators below target |
Action taken to improve |
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Statutory - Payment of undisputed supplier invoices within 30 days |
1 |
Problem areas identified and action is being taken to review and improve processing methods |
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Statutory - Collection of Council Tax and business rates within the year |
2 |
Staff diverted to dealing with processing backlog in 2002/03 have returned to their normal tasks. |
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Statutory - Speed and accuracy of processing Housing and Council Tax Benefits |
5 |
Intensive additional staff input, including use of external partner provider and agency staff, has restored the position. Should be on or above target in 2003/04, provided the Government's new Tax Credits schemes and mandatory upgrade of the Benefits computer system do not significantly affect the work output. |
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Statutory - Percentage of senior management posts filled by women |
1 |
Target missed marginally at reporting date due to two women managers leaving, and being replaced by one male manager. Government has deleted this indicator from 2003/04. |
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Statutory - Ill-health retirements as a percentage of total workforce |
1 |
Three staff above target level retired due to permanent ill-health. Not appropriate to delay retirements solely to meet target. |
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Statutory - Percentage of staff from minority ethnic communities |
1 |
Below target by 5 no. staff. Active plans in place at service level to improve performance. |
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Local - Spend 90% of planned capital programme in year |
1 |
Capital funds directly controlled by schools below target in 2002/03; indicator changed in 2003/04 to measure specifically Council performance. |
4.3 Where performance has been below target, action has been taken to improve performance. At the present time it is expected that all targets will be met in 2003/04.
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Contact person |
Jean Hinks (extension 7300) |
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Background papers |
None |
Printed on recycled paper