Meeting documents

1 THE ISSUE

1.1 The Directors Group receives performance reports from each service area on a four monthly cycle. The attached report provides details of performance and key issues arising in Resources for the four months to August 2002 (the last report being to April 2002).

1.2 Services covered by this report include Human Resources, Information Technology, Finance, Revenues and Benefits, Property and Legal Services, Emergency Management and Pensions.

2.0 RECOMMENDATIONS

2.1 That the Executive note the performance for the period May to August 2002 and the issues arising, as detailed in the report.

3.0 FINANCIAL IMPLICATION

3.1 There are no financial implications arising as a result of this report.

4 THE REPORT

4.1 The report measures performance of the services covered against 21 performance indicators and highlights key issues in services broadly following the Business Excellence model approach.

4.2 At the present time five of the indicators are at 'Red' reflecting the transition problems which are being experienced in the Revenues and Benefits service. Plans are in hand to bring these back to target by the year end and we believe next year will be back on track.

4.3 The level of 'Amber' targets also reflect the fact that many have now become very challenging and require active management.

G:\Jean\Reports\OSPanel3.9.02Extlegalcommissionsv2.doc

This version was printed 25-Oct-02 11:35 a35/p35