Meeting documents

Cabinet
Wednesday, 6th April, 2005

Bath & North East Somerset Council

MEETING:

Council Executive

PAPER
NUMBER

 

DATE:

6th April 2005

   

TITLE:

Taxi Policy and Delimiting of Hackney Carriage Licence Numbers

EXECUTIVE

FORWARD

PLAN REF:

E398

WARD:

All

AN OPEN PUBLIC ITEM

List of attachments to this report:

Annex A: Taxi Policy: March 2005

Annex B: Results of June 2003 Consultation on the Taxi Strategy

Annex C: Results of March 2005 Consultation (to be available at the meeting)

1 THE ISSUE

1.1 The Annual Progress Report of the Local Transport Plan recognises that a taxi policy is required in order to develop the integrated transport strategy for Bath and North East Somerset. This report presents a policy highlighting the key objectives.

1.2 The report also covers the issue of whether or not the Council should remove its current policy on the limitation on the number of hackney carriage vehicle licences in the city of Bath.

2 RECOMMENDATION

The Council Executive is asked to recommend that:

2.1 the Taxi Policy 2005, as provided in Annex A, be approved; and

2.2 the two operating zones and the limitation policy in respect of the number of hackney carriage vehicle licences in zone 1 (Bath) be abolished.  

3   FINANCIAL IMPLICATIONS

3.1 The cost of publishing and circulating the Taxi Policy is covered within the Council's Capital Programme for 2005/6.

3.2 As a result of delimiting the number of Hackney Carriage Licences there may be a need to expand the size of, or increase the number of, taxi ranks. However, there would no longer be a need to carry out Unmet Demand Surveys every 3 years in order to justify maintaining a limit.

3.3 It is assumed that, overall, the number of taxis plus private hire vehicles will remain about the same as at present with some private hire vehicles becoming hackney carriages. As a result, licensing costs are expected to remain the same.

3.4 It is anticipated that there will be savings in some areas of enforcement with increases in costs in other areas. Overall, there is not expected to be any significant change in costs.

3.5 The current estimated cost for an unmet demand survey is between £15,000 and £20,000. If the limitation policy is to continue then a survey will need to be carried out as soon as possible after the decision and every three years thereafter. However, the Bath Spa Taxis Association have made a provisional offer of paying for any unmet demand survey.

3.6 If the decision is taken to delimit the number of hackney carriage vehicle licences in zone 1 (Bath) then this may lead to a legal challenge from the existing hackney carriage trade. If a judicial review is called then this could cost the Council between £20,000 and £30,000 to defend.

4 THE REPORT

4.1 The Government white paper "A New Deal for Transport: Better for Everyone", dated 20 July 1998, states that:

"Taxis are an important part of an integrated public transport system and, together with private hire vehicles, fill the gap when most buses and trains have stopped for the night. Local authorities need to consider these vehicles in their local transport plans."

"It is important that local authorities use their taxi licensing powers to ensure that taxis and private hire vehicles in their district are safe, comfortable, properly insured and available when and where required".

4.2 The Taxi Policy, provided at Annex A, has been produced following comments from many interested parties. The consultation process included workshops in June 2003 to discuss issues about the provision and operation of taxis in Bath and North East Somerset, and circulating the draft, entitled "Taxi Strategy", in September 2003 to over 100 consultees, including taxi operators, appropriate council officers, neighbouring local authorities, parish councils, libraries and other special interest and access groups in the area. Copies were also sent to the Regional Assembly and the Government Office for the South West. All Bath and North East Somerset Councillors were informed of the consultation document and its location on the Council's web site. All views received were considered in the revision process. A summary of the results of this consultation process is provided at Annex B.

4.3 In Bath and North East Somerset the licensing of taxis and private hire vehicles is undertaken by the Licensing Team which is part of Environmental and Consumer Services. The Licensing Team work closely with the Police and the Driver Vehicle Licensing Authority (DVLA) to ensure that public safety is maintained.

4.4 Bath and North East Somerset Council currently operates a two-zone system for licensing hackney carriages which it inherited from the former Bath City and Wansdyke District Councils.

4.5 Bath City Council historically limited taxi licences and its former area is currently retained as Zone 1 to which a limit of 89 taxis still applies. The former Wansdyke area, covering the rest of the local authority, had no limit on taxi licences and is identified as Zone 2.

4.6 In 1998 an independent survey into unmet demand was carried out, which recommended the continuation of the two zones and the regulation of 89 vehicles in Zone 1. This recommendation was subsequently adopted by the Housing and Public Protection Committee in 1999 and further endorsed in May 2000 following another report to the committee. A further unmet demand survey was due in 2003, but this was put on hold when the Government announced that the Office of Fair Trading (OFT) was going to carry out their own review of taxi regulation.

4.7 The recommendation of the report from the Office of Fair Trading study into the regulation of taxis and public hire vehicles in the UK, was that all local authorities should remove their limitation policies and allow market forces to dictate the number of taxis. The House of Commons Transport Committee published their opinion in February 2004 (The Regulation of Taxis and Private Hire Vehicle Services in the UK) - they were not convinced that the conclusions and recommendations were adequately supported by the evidence and criticised the limitations of the data which primarily arose from the limited time available for research.

4.8 This publication was followed, in May 2004, by "The Government's Response to the Transport Committee's Report on the Regulation of Taxis and Private Hire Vehicle Services in the UK" (Cm 6183). This concluded:

"On the particular issue of restricting taxi licences, the Government considers that local authorities are best placed to judge local needs and circumstances, but where they restrict taxi licence numbers they should be able to justify their policy publicly, and continue to do so on a regular basis. Where such a policy cannot be justified, the Government would expect local authorities to derestrict. The Government itself will review the situation in three years, with a view to further action if it is needed."

4.9 The Department for Transport have written to all local authorities operating a limitation policy in June 2004 requesting them to review their local policy to restrict the number of taxi licences that they grant and to publish the outcome by 31st March 2005 (following contact with the Department for Transport approval has been granted for this deadline to be extended to after the Executive Meeting) and to provide them with a copy of the outcomes by 30th April.

4.10 The Department for Transport have stated that if the Council is to continue restricting licence numbers, it needs to carry out a comprehensive review of the current position showing that there is a clear benefit for the consumer. In addition the Government will also require:

A three yearly review with published conclusions

Justification of the local policy for quantity restrictions in the 5 yearly Local Transport Plan process.

4.11 The number of taxis and private hire vehicles licensed by Bath and North East Somerset Council, as at March 2005, is presented in Table 1. Alongside this information are the numbers of licences held in each area where the vehicles are fully accessible to disabled users.

Table 1: Number of Licensed Vehicles in Bath and North East Somerset in March 2005

Area

Taxis

(Hackney Carriages)

Private Hire

Vehicles

Fully

Accessible

Bath (zone 1)

107

/

9

Keynsham / Radstock / Midsomer Norton / Paulton (zone 2)

31

/

8

TOTAL

138

255

17

4.12 In September 2004 the Licensing (Regulatory) Committee determined an application for a hackney carriage vehicle licence. The committee decided to grant the application giving the following reason:

"The Committee could only restrict numbers if satisfied that there was no significant demand for the services of hackney carriages which remained unmet in the area which was the subject of this application, namely zone 1, Bath."

"The Committee took into account the age of the last survey, the subsequent population and business growth and their own local knowledge. The Committee had no perception of an oversupply of hackney carriages in Bath at the present time."

"As the Committee could not be certain as to the presence or absence of significant unmet demand it was not in the position to refuse the licence."

"The Committee also took into account the Hackney Carriage General Condition which stated that a vehicle must normally be less than two years old when first licensed. In the circumstances of this application the Committee agreed to temporarily waive this requirement on condition that the vehicle was replaced as indicated by they applicant within 6 months of the grant of this licence".

4.13 Subsequently, in February 2005, the Licensing (Regulatory) Committee determined a further 20 applications for hackney carriage vehicle licences in zone 1 (Bath). It was resolved that 17 of these be granted, of which 1 was provisional.

4.14 If the Council decides to continue to limit numbers then an unmet demand survey will be required. However, the cost is high, with figures of £15,000 - £20,000 having been stated. The implications of carrying out a survey and then deregulating must also be considered. However, the Bath Spa Taxis Association have provisionally offered to pay for an unmet demand survey.

4.15 If the Council wishes to deregulate then relevant matters that need to be considered include:-

The financial impact on existing licence holders who may have invested in their licence.

The potential reduced custom for existing licence holders.

Congestion on hackney carriage stands.

Congestion on the roads generally.

Benefits to the travelling public of additional vehicles.

The opportunity for others to become involved in the trade as a means of securing a livelihood.

The cost of commissioning a survey.

The costs of allocating a small number of additional licences.

The costs of defending appeals against refusals to grant licences, either with or without a survey.

[Source - Button, James T. H. Taxis - Licensing Law and Practice. Published by LexisNexis UK]

4.16 To improve accessibility for all, it is proposed that new hackney carriage vehicle licences will be granted only where operators and vehicles fulfil prescribed conditions, including a condition that the vehicle is fully wheelchair accessible.

4.17 Over 1000 consultations on the contents of this report were sent out on 10th March 2005. These included all Councillors, Parish Councils, Resident's Associations and Forums, the 2 Chambers of Commerce, Hackney Carriage Drivers, Private Hire Drivers and Taxi Proprietors. The reports of this consultation will be reported to the Executive meeting.

4.18 It is recommended that, subject to consideration of the previous information and the consultation responses, the Taxi Policy is now ready for approval and the Council should remove the current limitations.

5 RISK MANAGEMENT

A risk assessment related to the issue and recommendations has been undertaken, in compliance with the Council's decision making risk management guidance.

6 RATIONALE

6.1 Arguments for Continuing to Limit/Against De-Limitation

Financial impact on existing licence holders who have invested in their licence, i.e. maintains a `resale' value of the licence.

[However, regarding this aspect, the Office of Fair Trading states in paragraphs 4.76 - 4.79 of its report:

93It is argued that lifting quantity restrictions is unfair on those licence

holders who have paid a licence shortage premium to enter the taxi

market during times when quantity restrictions were in place, as they

bear the burden of being unable to recoup this cost when they exit the

market.94

93We have considered this view and conclude that protection of taxi

vehicle licence shortage premiums does not justify retaining quantity

controls. In economic terms the premium value attached to vehicle

licences in quantity restricted areas is an artificial one, created by the

constraints on the market caused by regulation. The premium value does

not relate to any effort of the licence holder to improve service levels and

quality, and therefore the licence holder has not `earned' it. Moreover, it

is unofficial - it is unrecognised by statute, and legal ownership of the

licence, and the licence plates attached to the taxi vehicle, remains at all

times with the LA that issued them.94

93Since section 16 of the Transport Act 1985 came into force on 6

January 1986, LAs in England and Wales outside London and in Scotland

have been permitted to restrict taxi licence quantities only if they

reasonably consider that there is no significant unmet demand for taxis

within their areas. LAs may lift quantity restrictions whether or not there

is unmet demand for taxis, and must lift quantity restrictions (whether

permanently or temporarily) if there is significant unmet demand. In 1985

the Department of Transport, the Scottish Development Department and

the Welsh Office suggested that LAs should consider lifting quantity

restrictions. As we have already noted, quantity restrictions are now only

in place in 45 per cent of UK LAs, and several LAs have lifted quantity

restrictions since the Transport Act 1985 came into force. Taxi licence

holders in areas where quantity restrictions apply have therefore been

aware for some time that these could be lifted at any time by their LA.94

93In our view the protection of certain taxi licence holders from a one off

loss of rental value that could lawfully occur under existing legislation

does not justify maintaining the market inefficiencies caused by taxi

licence quantity restrictions.94]

Reduced custom for existing licence holders

[In Bristol it was found that although the number of taxis increased by over 150% as a result of delimitation, the combined fleet of taxis and private hire vehicles increased by only four percent. (Source - Halcrow: Impact of Regulation on Taxi Markets - Case Study Analysis, July 2003)].

Congestion at some existing hackney carriage stands

[some stands are currently under used].

Potential deterioration of vehicle standards: with less income, the vehicle owner may not be able to afford to maintain or renew the vehicle as often or to provide better quality vehicles.

[Quality controls will be maintained and continue to be enforced]

Increased enforcement responsibilities on the licensing team to ensure vehicles are being maintained in a safe condition if de-limited.

De-limitation could result in a loss of vehicles from the private hire trade and Zone 2 (NES) as the licence holders either operate from Bath or transfer their licence from private hire to a taxi.

[The loss of private hire vehicles will be balanced by an increase in the number of taxis. If taxis move from Zone 2 to operate in the City of Bath, others could take their place as the unmet demand outside of Bath will present an opportunity to increase custom and takings, i.e. the market will find its own balance].

Over supply reduces income for drivers and owners; this could lead to high turnover in drivers and owners and the increased possibility of overcharging and drivers working excessive hours causing problems such as driving whilst tired.

[The market will find its own balance and stabilise. As the Council sets maximum fares, overcharging will be avoided (overcharging is more likely to occur where demand far exceeds supply). The Office of Fair Trading compared accident records both in areas that have delimited and in areas that maintain limits - no statistically significant difference was found to support any concern].

6.2 Arguments against Continuing to Limit/for De-Limiting

Cost, time and resource of carrying out comprehensive surveys every 3 years.

[figures of £15,000 - £20,000 are being stated for surveys. Further, the Office of Fair Trading in para. 4.52 of their report state:

93Unmet demand studies do not properly assess latent demand (i.e. the passenger who would choose to go by taxi if more were available or waiting times were lower)94 ].

Aggravation of Zone 2 licence holders that they cannot pick up return fares from the ranks in Bath (Zone 1) and vice versa.

If the limit is maintained then the Council is unable to use the extra number of vehicle licences to increase the number of fully accessible taxis in Bath.

[On 28th October 2003, the Department for Transport issued proposals for the implementation of the taxi provisions of the Disability Discrimination Act 1995. In it was announced that the Department for Transport would set standards for wheelchair access and a range of other features to help disabled people use taxis, and introduce regulations in a 93first phase94 of authorities. Bath and North East Somerset is one of these 93first phase94 authorities with a requirement that all hackney carriages should be fully accessible by wheelchairs by 2010.]

Protectionist market reduces competition keeping fares higher.

[According to case law, the fares set by Local Authority's are maximum fares - it is open to taxi drivers to set lower rates if they wish].

Slow to respond to changes in demand.

Removing the limit could increase in the numbers of taxis on the ranks in Bath - increases service and reduces waiting times for the public, also possible increase in vehicles operating at night at peak times.

[The Government's Response to the Transport Committee's Report on the Regulation of Taxis and Private Hire Vehicle Services in the UK, which followed the Office of Fair Trading Report, found:

9385there is no real evidence that waiting times are lower in areas without restrictions on the number of vehicle licences they issue, particularly if the telephone booking sector is also taken into account.94

and went on to say:

93There is no way we can be certain that lifting restrictions will not reduce the availability of taxis at off-peak hours, as vehicles are no longer shared by two drivers during a single day.94]

Increased availability of taxis at night would result in shorter queues and fewer problems with rowdies, etc.

De-Limiting provides an opportunity to increase the number of fully accessible taxis.

Possible lowering of fares due to increased competition.

Eliminates the practice of licence holders renting their plates (no value in doing so).

Removes administrative and enforcement problem of ensuring licence holders are not breaking the law by renting their 93plates94.

Greater competition will result in better coverage as some drivers change place of work to reflect demand, thus reducing availability when there is over-supply and vice-versa.

High demand for licences will provide an opportunity to apply stringent standards in keeping with Bath's World Heritage Site status if vehicles are to be licensed, e.g. disability accessibility, maintenance, emissions (use of sustainable vehicles, e.g. Liquid Petroleum Gas (LPG), electric or hybrid powered vehicles and/or retro-fitting of filter systems to greatly reduce diesel exhaust particulate emissions.)

7 OTHER OPTIONS CONSIDERED

7.1 The production of a Taxi Strategy (Policy) is a commitment of the Council in the 2000 Local Transport Plan, and a short term objective in the response to the Best Value review process. No other options were considered.

7.2 In respect of the abolition of the two operating zones and the abolition of the limitation of the number of hackney carriage vehicle licences in zone 1 (Bath), the option of continuing to limit and maintaining the existing zoning has been rejected due to the balance of the rationale given in section 6.

8 CONSULTATION

8.1 Regarding the Taxi Policy (then called Taxi Strategy), consultations were carried out in June 2003 as set out in Paragraph 4.2.

8.2 In respect of this report on the Taxi Policy, the abolition of the two operating zones and the abolition of the limitation of the number of hackney carriage vehicle licences in zone 1 (Bath), consultations were carried out in March 2005 as set out in paragraph 4.17.

Contact person

David Horne - Senior Transportation Planner

Tel: 01225 477602

Background papers

List of background papers not included with this report

ANNEX A

Bath and North East Somerset

Taxi Policy

March 2005

Further Information

Large print, tape and other formats of this report are available from the address below.

Copies of the Bath and North East Somerset publications are available for sale from the address below. They are also available to read through the Bath and North East Somerset libraries and on the Council's website:

http://www.bathnes.gov.uk/BathNES/transportandstreets/transportpolicy/plansandstrategies/default.htm

We welcome your comments.

Please telephone 01225 477602

e-mail: David_Horne@bathnes.gov.uk

or write to:

Steve Howell

Head of Transportation and Highways

Floor 2 South

Riverside

Temple Street

Keynsham

Bristol

BS31 1LA

Taxi Strategy 2005

Policy Background

The government white paper 93A new Deal for Transport: Better for Everyone94 covers 93Better Taxis94 (outside London) in the following way:

93Taxis are an important part of an integrated public transport system and, together with private hire vehicles (PHVs), fill the gap when most buses and trains have stopped for the night. Local authorities will need to consider these vehicles in their local transport plans including, for example, the priority they are to be given when road space is reallocated and whether there are sufficient taxi ranks in the right places, operating at the right times of day.

It is important that local authorities use their taxi and licensing powers to ensure that taxis and PHVs in their district are safe, comfortable, properly insured and available where and when required. Outside London, taxis and PHVs are regulated by local authorities to check that vehicles are safe and that drivers do not have relevant criminal convictions.94

The 2002 Annual Progress Report of the Local Transport Plan recognises that a taxi strategy is required in order to develop the integrated transport strategy for Bath and North East Somerset, and makes a commitment to prepare one. This document presents the results of the work that has been undertaken.

Taxis and private hire vehicles have a specific role to play in an integrated transport system. They are able to provide services in situations where public transport is either not available (for example in rural areas, or outside 93normal94 hours of operation such as in the evenings or on Sundays), or for those with mobility difficulties. They can also be used to provide innovative types of service such as taxi-buses. It is important, however, that taxis and private hire vehicles are seen to complement and reinforce public transport services rather than compete with them. The Bath and North East Somerset Taxi Strategy will ensure that the role of taxis is as part of an integrated transport network.

In this way, it can be seen that taxis and private hire vehicles can play an important role in fulfilling the Government's five criteria for assessing transport policies and schemes of:

· promoting accessibility to everyday facilities for all, especially those without cars;

· improving safety for all travellers;

· contributing to an efficient economy and supporting sustainable economic growth in appropriate locations; and

· promoting the integration of all forms of transport and land-use planning, leading to a better, more efficient transport system.

In addition, where taxis and private hire vehicles are able to achieve higher occupancy rates than a private car, they also assist in achieving the objective of environmental improvements.

The Government's Social Exclusion Unit published a report in February 2003 setting out the results of their work to explore and make recommendations to overcome the problems experienced by people facing social exclusion in accessing work and key services. Taxis can be seen as an important part of the potential toolkit of solutions. By working to improve the taxi system, Bath and North East Somerset Council will be helping to address social exclusion issues in the area.

Key Objectives

By 2011 Bath and North East Somerset will strive to:

1. Ensure public safety through the continued review, updating and adoption by Bath and North East Somerset Council of the byelaws and local conditions applicable to vehicle and driver licences and compliance with these by licensees.

2. Produce, distribute and monitor feedback of a taxi and private hire vehicle information leaflet.

3. Seek to establish and maintain taxi and private hire operator liaison groups with the Council to discuss licensing, training and future measures, in Bath, Keynsham and Norton-Radstock.

4. Improve standards of driver training in particular in the area of disability awareness.

5. Encourage an increase in the number of Hackney Carriages that fully comply with the Disability Discrimination Act requirements, and monitor progress.

6. Improve the provision of taxi ranks in Bath, Keynsham and Midsomer Norton and monitor user satisfaction, to ensure they are accessible, of sufficient capacity and safe for all users.

7. Make "cashing-in" of taxi tokens by licensees much easier, and thus encourage all licensed vehicles to accept them.

8. Ensure that every major planning application takes account of provision for licensed vehicles.

9. Investigate and promote ways to reduce exhaust emissions together with the up-take of low polluting fuels, e.g. Liquid Petroleum Gas (LPG), by vehicle proprietors.

10. Improve licensed vehicle safety.

11. Continue to investigate the potential use of innovative transport schemes, and monitor the success of any implementation.

12. Review Hackney Carriage fares annually to ensure a competitive and attractive service.

Additional Objective if number of Hackney Carriage Licences is not De-limited.

13. Seek to ensure that the availability of Hackney Carriages in Bath matches demand.

ANNEX B

Results of Workshop and Consultation on Taxi Strategy

Workshop - June 2003

What would be useful?

 

If the Council could take back tokens rather than the bus operators

 

If taxi drivers could take bus passes

 

Taxis should be able to use bus priority measures

 

Colour coding of taxis (as in Brighton) might be useful as it makes them easily identifiable - also good in terms of community safety

 

The creation of one zones, instead of two taxi zones

 

To integrate public transport - taxi with bus. This would be particularly useful in B&NES due to the spatial separation of activities in the local area.

 

Innovative taxi schemes that concentrate on certain routes at certain times of day - perhaps using a mini bus on some routes

 

Post buses

   

Problems with taxis at the moment?

 

If taxis were able to take bus passes then there would be certain reimbursement problems

 

Late night problems with drunks - if 24 hour economy is being promoted then a taxi strategy certainly needs to address this

 

Certain taxis will not stop - it depends on whether they are hackney or private hire

 

Zone problems - (2 zones) prevents pick ups in certain areas

 

Operational problems if you are to integrate buses and taxis

 

A need to work around shift times

 

Need direct services to hospital - demand response services may cause problems in terms of journey times

 

There is a problem with implementing certain services in this authority area due to it's size, population and demand

 

Taxi ranks need to be clearer and less confusing

 

Problem with the number of taxis with disabled access, full accessibility necessary

Other Comments

 

Problems with buses not running, particularly between Bristol and Bath after Midnight

 

For regular users, taxis provide good access to places e.g Newton St Lowe

 

Taxi tokens are a good idea for pensioners

 

Some taxi drivers do not take taxi tokens as it is a problem for them to cash them in

Taxi Strategy Consultation Comments -

12th September 2003

The draft Taxi Strategy was distributed to 95 consultees including taxi operators, local authorities, parish councils, as well as interested parties. Copies were also sent to the Regional Assembly and the Government Office for the South West. The issues raised by the respondents and a summary of the responses are presented in the following tables.

Summary of Issues Raised in Respondents' Comments

Measure

Indication of Support

Keep the limited licensing system

***

Remove the limited licensing system

***

Allocate more Hackney Carriage plates

*

Have a passenger code of conduct

**

Support for cashing in taxi tokens locally

***

Better enforcement at ranks of unauthorised parking / other uses

***

Taxi rank required directly outside the station

*

Displaying taxi fares

*

Support for marshals at Orange Grove

****

Simplify concessionary fare scheme - remove need for travel tokens for use in taxis by making acceptance of B&NES concessionary fare pass a licence condition.

*

Make all taxis disabled accessible by 2005

*

Make all taxis have a unified livery

*

Taxi sharing / village destination taxis from Bath

**

Summary of Respondents' Comments

 

RESPONDENT

Comments

1

Abbey Radio Taxis (representing 145 "members")

Would like the Council to allocate more Hackney Carriage plates to the members so they can purchase vehicles suitable to carry wheelchair users. Could then work more with the Community Transport Officer to develop additional innovative services, especially in rural areas.

2

Antiques Tours

Feels there are not enough taxi ranks in Bath, those existing are not all the correct location, and not policed sufficiently. Taxi operators are not informed when road works are going to disrupt their ranks/business. Wants details of what changes will be made to taxi ranks that have been proposed recently. Taxis are charges 5% plus inflation each year for their badges and licenses. In 2002/2003 this was £2000, and next year the increase will be 1.9%. Ten years ago they were free. Wants to know when the next Taxi Operators' Liaison group will be. Does not want any more licenses issued. Wants access to every front door even if the route is pedestrianised. Not in favour of LPG. Wants a passenger code of conduct, "To respect that we are working unsociable hours so they can travel where they want to." Against allowing taxis to pick up fares at any rank. Wants taxis ranks to be far better marked out and enforced over unauthorised use. Why are horse drawn vehicles allowed to operate without a plate or with more passengers than the plate states. Must be able to cash in small amounts of tokens.

3

Jacko Taxis, Keynsham

Great support for cashing in tokens locally.

4

Bicycle User Group, Keynsham

Taxi driver training must include how to drive around bicycles and courtesy. Can taxis display "well driver?" signs in order to be able to report dangerous incidents?

5

John Friend, operator

Does not want to change the taxi limited licensing system. Passengers should have a code of conduct in taxis. Council should remind operators that they can not stand or pick up fares if not licensed. "Bus gate" is not enforced so it is a waste of time and money (£40) to have a transponder. Could taxi operators be given a bus tour of Bath each year to learn about the interesting "tourist" features? Taxi rank required directly outside the station "First Great Western are holding the taxi operators in Bath to ransom." (£400 per year). More parking attendant attention is required at Orange Grove where tour buses block and obscure the taxis. Marshals greatly supported, and would make a contribution to them if required.

6

Roy Davey, retired operator

"As I have been retired since end of October 2002, the letter you sent me was a complete waste of your time, my time, paper and money. Typical B&NES."

7

Cllr Brian Barrett, Paulton Ward

Thought the zoning arrangement was only supposed to be a temporary/interim measures, but has now lasted eight years, so supports removing it, or at least allowing drivers to pick up fares destined for their "home" location. This "home" should be indicated in the window of their vehicle. Need to ask customers, residents and hotels about new or altered taxi ranks. Would support taxi fares being displayed.

8

Robert Burge, operator

Wheelchair users generally use private hire vehicles so they can book in advance. Does not support change in the limited licensing system. LPG allows little boot space (important for taxis), and there are few filling stations. Much support for the marshals.

9

Peter Husband, Performance Improvement Co-ordinator, Corporate Performance Unit

Transportation Best Value Review - B&NES policy considers taxis as part of the public transport and as such their role needs to be integrated with other modes of travel. Currently this is managed totally within Environmental and Consumer services. In order to fully integrate this function it will be necessary for TAWM to determine policy for taxi services. Consideration of how this can be achieved is contained within the Action Plan.

Short Term Actions 2002-3: Move Taxi strategy and policy into TAWM strategy team - Simplify concessionary fare scheme - remove need for travel tokens for use in taxis by making acceptance of B&NES concessionary fare pass a licence condition, subject to finances.

Make all taxis disabled accessible by a fixed date, e.g. 2005.

Make all taxis have a suitable livery to promote the area and make spotting them easier.

10

Cllr Hattie Ajderian, Paulton Ward

B&NES should do away with the two zone system. Could the Council work with our neighbouring authorities to allow cross-boundary working? What about distinct rank for trips to certain location, e.g. Keynsham or Midsomer Norton?

11

Inge Shepherd, Community Safety Partnership Officer

Concerns have been raised arising from the potential dangers of not being able to get home from Bath late at night. Not only are there concerns for individual's personal safety, but the police have also raised concerns that noise, nuisance and disorder problems are exacerbated.

Is there anything B&NES can do to increase the availability of taxis at that time. Could trip sharing be allowed?