Meeting documents
Cabinet
Wednesday, 5th November, 2003
Report to Executive
4-Monthly Performance Report
Date |
22 September 2003 |
Reporting Area |
Leisure & Culture |
Lead Director |
Peter Rowntree |
SCOPE OF REPORTING AREA
Cultural Strategy
Libraries
Heritage
Leisure
Parks
1. Progress / Issue Reporting |
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Progress Made |
Issues to be addressed |
Who |
By When |
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LeadershipUpdates on previous report |
· 10 year Leisure partnership transfers all property risk, secures investment in Bath, Keynsham and Midsomer Norton and reduces running costs. Implications of Recreation Ground has delayed start & required Executive decision to proceed without a lease for Bath Sports Centre |
· Achievement of top 25% performance for the
service · Higher than budgeted costs in early years offset by savings in later yrs of contract |
MS |
Over the contract period |
|
· Royal Victoria Park - application for Green Flag Award awaited |
|||||
· Botanical Gardens -application submitted for Green Heritage Site status - awarded "Best Park in England" award in Britain in Bloom |
· Decision awaited |
MS |
11/03 |
||
· Three Tenor concert successfully staged |
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LeadershipNew items |
· New Trustees appointed to 4 Circus trust - convened and apprised of new developments |
· To ensure trustees are kept informed of progress |
SB |
Ongoing |
|
· Bid made for funding from ODPM "Liveability Fund" to support safety works in parks & open spaces. |
· Decision awaited |
MS |
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· Heritage open days (national scheme) included new locations in Saltford and Englishcombe |
· Second year - to be repeated next year |
SB |
2004 |
||
Progress Made |
Issues to be addressed |
Who |
By When |
||
PeopleUpdates on previous report |
· Alison Baker appointed Leisure Manager to manage the new leisure contract and Leisure Strategy / Sports Development etc |
· Performance monitoring implemented |
MS |
||
PeopleNew items |
· Library and Customer Services being merged via a staff restructure. |
· To achieve a more customer focused service; better address challenges to the service. |
JF |
October 03 |
|
· Philip Manning appointed as Museum of Costume Development Manager |
· To consider options for future options for the Museum and the Assembly Rooms Circus |
SB |
Ongoing |
||
Partnership & Resources Updates |
· Haycombe Crematorium -cremator replacements - OJEU advert placed for supply of cremators · Awarded "Best UK Cemetery" award (37 entrants) |
· Need to ensure affordability and minimal disruption to service |
MS |
03/04 |
|
· New irrigation tank at Approach Golf Course subject to tender to comply with Wessex Water order. |
· Further work needed to address underlying problems on site within what can be afforded |
MS |
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· 4% increase in Leisure Centre visits and 10% income due to improved facilities. Over £40k per month now collected through direct debit |
· Top 25% performance requires more visits - performance improvement now built into Partnership contract |
MS |
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· Play equipment replaced as agreed in budget and new equipment installed in Radstock (Woodborough), Midsomer Norton (Saddlestones) and Writhlington (Manor Copse) |
· Remaining replacements may be rolled over into 2004 |
MS |
End 2003 |
||
Partnership & Resources New items |
· PSA targets agreed to encourage greater usage of libraries (£50K pump priming and £51K unsupported credit approvals - UCA) |
· Ensure targets met (extra 35K visits and improved customer satisfaction) |
JF |
2006 |
|
· PSA funding agreed for Leisure. £90K pump priming and £300K UCA |
· Targets of extra 100K visits pa and extra 1500 people attending twice per week |
MS |
2006 |
||
· "Kiosk" libraries to be installed in new community centre at Peasedown St John and in Writhlington school. Books and other materials can be ordered and delivered on line. |
· Installed over coming months |
JF |
End 03 |
||
· Roman Baths and Record Office partnership with British Library for literacy project funded by DCMS of £50k |
· Three year literacy project |
SB |
March 06 |
||
· S 106 improvements agreed in Beacon Fields Peasedown St John |
· New paths, youth facilities, play equipment and landscaping to be installed |
MS |
Mar 04 |
||
· Roman Baths a partner in £100k Campaign for Learning south-west project working local 'Foyers' |
· Engage hard-to-reach audience |
SB |
March 06 |
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Progress Made |
Issues to be addressed |
Who |
By When |
||
· New partnership with Bath Spa University College including tenancy of offices at 4 Circus |
· To fulfil the Museum of Costume's obligations in respect of the partnership and develop the relationship with BSUC |
SB |
ongoing |
||
· New joint website uniquebath.com set up by Roman Baths and Thermae Bath Spa |
· Ensure continued joint working |
SB |
ongoing |
· Chew Valley Sports Centre - preparations under way to tender management |
· Need to ensure affordable and still able to attract Sport England funding for improvements |
MS |
04/04 |
|
Policy and Strategy Updates on previous report |
· Cemeteries memorials testing agreed in budget to comply with safety requirements |
· Memorial testing started Sept 2003 |
MS |
9/03 |
· Plan For Sport (Sports Development Strategy) consultation completed. Amendments have been made to the recommendations in the Local Plan |
· Full strategy to be developed next quarter - will focus on social benefits of sports participation |
MS |
12/03 |
|
· Chief and Senior Leisure Officers of the 4 Unitary Authorities along with Sport England have agreed to work together to look at the potential of developing a joint sports plan to cover the 4Uas |
· |
MS |
||
· Playing Pitch Assessment completed (funding support from Sport England) |
· Issues arising will be considered as part of wider Parks & Green Spaces assessment |
MS |
2004/05 |
|
· Parks Strategy plan being revised in light of latest Planning guidance and playing pitch assessment |
· No funding available within budget - staff seconded to work on project and bid made to retain proceeds of sales to fund. |
MS |
2004/05 |
|
Policy and Strategy New items |
· Foursite operational review into bibliographic services complete |
· Need review to continue into other aspects of consortium processes, as an ongoing quality improvement project |
JF |
Ongoing |
Processes Updates on previous report |
· Bath & North East Somerset Resident's Discovery Cards issued now 10,000 from 8,500 at last report |
· |
SB |
Ongoing |
Processes New items |
· Early work started on retender for consortium IT system |
· Need to find system that suits future consortium aspirations |
JF |
Dec 05 |
Progress Made |
Issues to be addressed |
Who |
By When |
|
· Pump Room and Assembly Rooms catering contracts advertised |
· Continue selection process and appoint caterers to each contract |
SB |
Feb 04 |
|
· Roman Baths received the Visitor Attraction Quality Assurance Scheme award |
· |
SB |
||
· Museum of costume / Ass Rooms submitted Charter Mark application |
· Decision awaited |
SB |
End 03 |
|
· Parade Gardens - anti social behaviour of some visitors has been dealt with by additional security |
· Reduced resource over winter months - future funding to be sought |
MS |
03/04 |
Glossary: Director: Peter Rowntree, Operations Director, SB: Stephen Bird, Head of Heritage Services, JF: Julia Fieldhouse, Head of Libraries & Information Services, MS: Matthew Smith, Head of Leisure & Direct Services, UCA: unsupported credit approval
2. Reporting on targets and commitments made in the Performance Plan
Summary of Performance
Performance Targets |
No. |
% |
RED |
1 |
3 |
AMBER |
3 |
10 |
GREEN |
26 |
87 |
NOT KNOWN |
||
TOTAL |
30 |
100 |
Ref No |
Indicator |
Best 25% of all English Councils 01/02 |
01/02 actual |
02/03 actual |
03/04 target |
03/04 estimated outturn |
Status |
Comment |
General Cultural |
||||||||
114 (new) |
% score against checklist for compliance with guidance on local cultural strategy ? |
N/a |
N/a |
83 |
100 |
100 |
Green |
|
119 |
% of residents satisfied with the Council's cultural and recreational activities - overall |
60 |
Not Measured |
Not Measured |
60 |
60 |
Green |
New ODPM survey will be issued to residents in Nov 03 |
119(i) |
% residents satisfied with - sports/leisure facilities |
59 |
Not Measured |
Not Measured |
55 |
59 |
Green |
New ODPM survey will be issued to residents in Nov 03 |
119(ii) |
% residents satisfied with - libraries |
75 |
Not Measured |
Not Measured |
80 |
80 |
Green |
New ODPM survey will be issued to residents in Nov 03 |
119(iii) |
% residents satisfied with - museums/galleries |
56 |
Not Measured |
Not Measured |
60 |
60 |
Green |
New ODPM survey will be issued to residents in Nov 03 |
119(iv) |
% residents satisfied with - theatres/concert halls |
60 |
Not Measured |
Not Measured |
60 |
60 |
Green |
New ODPM survey will be issued to residents in Nov 03 |
119(v) |
% residents satisfied with - parks/open spaces |
69 |
Not Measured |
Not Measured |
75 |
75 |
Green |
New ODPM survey will be issued to residents in Nov 03 |
Leisure |
||||||||
Local 31 |
% of play areas that conform to national standards for local unequipped areas |
N/a |
26 |
26 |
26 |
26 |
Green |
|
Local 32 |
% of play areas that conform to national standards for local equipped areas |
N/a |
73 |
73 |
73 |
73 |
Green |
|
Local 33 |
Number of sports pitches available to the public |
N/a |
47 |
47 |
45 |
47 |
Amber |
Attempting to resolve problem with sitting tenant before transferring 2 pitches to Town Council |
Local 34 |
Number of visits to sports centres per 1,000 population |
N/a |
6,077 |
6,423 |
6,500 |
6,500 |
Green |
|
Local 35 |
Average spend per visit to sports centres |
N/a |
1.89 |
2.05 |
2.15 |
2.15 |
Green |
|
Local 36 |
Number of visits to Council golf courses '000 |
N/a |
70 |
60 |
70 |
70 |
Green |
|
Local 37 |
Net income per visit to Council golf courses |
N/a |
3.14 |
3.75 |
3.3 |
3.3 |
Green |
|
Local 38 |
% of grounds meeting specification on first inspection |
N/a |
90 |
93 |
90 |
90 |
Green |
|
HS5 |
Work with the leisure management partner to implement development proposals to improve presentation and increase activities at sports and leisure centres |
Do It |
Do It |
Green |
First quarterly Partnership Board meeting takes place in October 03 |
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LL5 |
Introduce a partnership arrangement in Leisure Services to implement development proposals, improve presentation of and increase activities at sports and leisure centres and reduce the running costs |
Do It |
Do It |
Green |
Implemented July 03 |
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Libraries |
||||||||
117 |
Number of visits per head of population to public libraries per 1,000 population |
6,150 |
4,866 |
4,705 |
4,845 |
Green |
An interim count taken in April 2003 indicates that the library service is on target |
|
118a |
% of library users who found a book to borrow |
67 |
Not measured |
Not measured |
65 |
Green |
The PLUS (Public Library Users Group) survey, which will be used to ascertain these figures takes place in all libraries during November 2003 |
|
118b |
% of library users who found the information they were looking for |
N/a |
Not measured |
Not measured |
75 |
Green |
The PLUS (Public Library Users Group) survey, which will be used to ascertain these figures takes place in all libraries during November 2003 |
|
118c |
% of library users who were satisfied with the library overall |
79 |
Not measured |
Not measured |
80 |
Green |
The PLUS (Public Library Users Group) survey, which will be used to ascertain these figures takes place in all libraries during November 2003 |
|
LL6 |
Increase IT training sessions in libraries by 10% |
Do It |
Green |
Sessions in libraries have increased from 1 session to 3 sessions per week with Learndirect and even more run by ACES More than 10% increase. |
||||
De3 |
Enable our libraries to become part of wider community facilities, equipped to offer one stop shop services where appropriate |
Do It |
Green |
Currently recruiting a Training Officer who will organise and implement training for all staff to equip them to deliver basic OSS services. Bus Dev Mngr exploring funds to set up co-location pilots. Early talks held with Bath City College re sharing new premises. Starting work on "menu of services" i.e. assess where services should be located in B&NES and delivering what depth of service. |
||||
Heritage |
||||||||
170a |
Number of visits to/usages of museums per 1,000 population |
729 |
8,066 |
9,348 |
9,322 |
8,925 |
Amber |
Effect of Sars / Iraqi war has reduced overseas visitors |
170b |
Number of those visits that were in person per 1,000 population |
509 |
6,793 |
7,874 |
7,912 |
7,515 |
Amber |
Effect of Sars / Iraqi war has reduced overseas visitors |
170c |
Number of pupils visiting museums and galleries in organised school groups |
N/a |
102,019 |
89,640 |
91,000 |
90,000 |
Green |
Fall in numbers caused by decline in coach parties and adult pricing change |
Local 39 |
Net museum income per Council Tax payer |
N/a |
36 |
43 |
45 |
41 |
Red |
Effect of Sars / Iraqi war; measures to mitigate include deferral of investment |
169a |
Number of museums |
N/a |
4 |
4 |
3 |
3 |
Green |
Fashion research centre combined with Museum of Costume |
169b |
% of museums registered |
100 |
100 |
100 |
100 |
100 |
Green |
|
LL4 |
Re-design Roman Baths reception hall to promote the quality and value of the visit and make service delivery more effective |
Do It |
Done it |
Green |
New designs well received |
3. Equalities Targets
"Operations" total included here - over 1,200 staff (not just Culture & Leisure):
Now 03/4 tgt 04/5 tgt 05/6 tgt 6/7tgt
Black & other minority ethnic groups% 2.6 2.7 2.7 2.7 2.8
Employees with disabilities % 3.2 3.5 3.6 3.7 3.8
Memo Bath & North East Somerset Current Total 1.9% BME, 1.8% disabilities
Monitoring of BME and disabled people usage is recorded below:
Monitoring system in place? If not when?
Libraries Yes - see below
Leisure Services Yes
Parks No May not be practicable
Heritage Services Yes
Direct Services Yes Mirrors B&NES totals
Commercial Services No May not be practicable
Access to Library Services by BME and Disabled users
The Library service is now able to monitor ethnicity, by all new members completing a box on the membership form. At present out of 38,904 active members, recorded on our database, there are 10 Bangladeshi, 47 Indian, 4 Pakistani, 27 Black African, 114 Chinese, 46 other Asian, 15 other Black, 16 Other Ethnic Group.
The Chinese community regularly uses the library service and the Special Services Librarian has been developing links with this group including IT training sessions. The library service is also taking an active part in Black History Month (October) and has arranged for 3 talks to take place, to raise awareness of library provision.
Disabled Users: the library service has 154 borrowers with visual impairment and 308 people with disabilities. The service provides concessions for these groups where a disability prevents use of the book stock, to borrow videos, spoken word cassettes and CD's free of charge.
The library service also provides a `home library service' for those who are unable to get to a library. There are currently 217 users who receive a library service via volunteers. Ongoing publicity is currently encouraging more volunteers.