Meeting documents
Cabinet
Monday, 5th July, 2004
ANNEX 2
CSCI Inspection of Social Care Services for Older Peoples January 2004
Action Plan to address the Report's Recommendations
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Effectiveness of Service Delivery & Outcomes |
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Recommendation |
Response/Actions Required |
Officer/s Responsible |
Completion Date |
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1. The council, with its partners, should seek imaginative ways to reduce the assessment and delivery period for occupational therapy assessments and services |
· Implement agreed revisions of eligibility for bathing aids/assessments. · Train other Professional disciplines in primary care to prescribe equipment. · Implement caseload management system. |
Jeff Saffin |
July 2004 Dec 2004 Dec 2004 |
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2. The council should record all referrals, including those from people who might self fund their care, to use in the planning and development of services |
· Ensure that all referrals, including those from people who might self fund their care, are recorded. · Improve the quality and range of information available to members of public visiting reception (see recommendation 7, public information, below). |
Jeff Saffin Kate Ogilvie/Mel Clarke |
July 2004 July 2004 |
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3. The council and its partners should give attention to the evaluation and monitoring of vulnerable adults activity to ensure the processes are continually improved |
· Redesign data collection form to include more detail and information on outcomes · Designated administrator to collate all information on redesigned spreadsheet for better tracking, reporting and future planning · Refine internal protocols to ensure that oversight of vulnerable adult cases is maintained regardless of the referral route · CareFirst client database to be amended so that all adult protection events can be recorded alongside an existing community care plan · CareFirst to become the main vehicle for collating and reporting on adult protection cases |
Sandra Lovern/Vulnerable Adults Interagency Strategy Group |
Achieved Achieved Achieved Achieved April 2005 |
CSCI Inspection of Social Care Services for Older Peoples January 2004
Action Plan to address the Report's Recommendations
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Quality of Services for Users and Carers |
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Recommendation |
Response/Actions Required |
Officer/s Responsible |
Completion Date |
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4. The council should revise the interface and access arrangements for walk-in referrals and service users to ensure they operate seamlessly and effectively |
· Short life working group to be convened to develop recommendations in order to ensure the development of closer working arrangements between reception and duty staff, integrating functions wherever possible and seeking to achieve a seamless service. |
Jeff Saffin/David Collins |
Dec 2004. |
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5. The Council should ensure that referrals from potential self-funding users are assessed and supported like any other referral 5. The Council should ensure that referrals from potential self-funding users are assessed and supported like any other referral (cont.) |
· Ensure that all older people self funding their care are advised of their entitlement to an assessment as set out in the Policies and Procedure Manual. · Ensure that older people self funding their care have access to support in arranging services where necessary (continued on next page) · Ensure that all staff are aware of information about local resources and support in the DISSBASE database and provide appropriate advice to self funders. Message to be conveyed via service manager's meeting · Publicise Purple Pages - phone helpline providing information about local resources for the public |
Jeff Saffin/Pam Richards Jeff Saffin/Pam Richards |
Aug 2004 Aug 2004 July 2004 Launch date July 7th 2004 |
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6. The council should revise its review processes to ensure that they are wholly in line with Fair Access to Care Services guidance |
· Two additional reviewing posts established under Local Public Service Agreements. · Develop improved review process |
Jeff Saffin/Pam Richards Jeff Saffin |
Reviewing officers already in place. October 2004 |
CSCI Inspection of Social Care Services for Older Peoples January 2004
Action Plan to address the Report's Recommendations
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Fair Access |
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Recommendation |
Response/Actions Required |
Officer/s Responsible |
Completion Date |
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7. The council should ensure its review of information includes the creation and distribution of a full range of materials for older people in the area |
· Develop Information Strategy and accessible information guidelines · All adult leaflets on line and available for printing in all agencies, libraries, GP surgeries together with widely circulated core information leaflet · Purple pages telephone information service for older and disabled people launched · Dissbase information service revisions · Website page on Council Information Service specifically for older people and their carers · Development of joint information with the Primary Care Trust |
Kate Ogilvie/Melanie Clarke |
Achieved September 2004 Launch July 04 Ongoing December 04 July 05 |
CSCI Inspection of Social Care Services for Older Peoples January 2004
Action Plan to address the Report's Recommendations
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Cost and Efficiency |
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Recommendation |
Response/Actions Required |
Officer/s Responsible |
Completion Date |
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8. The council should build in the Best Value principles in its re-provisioning and service evaluation and reviews |
All future reviews to build in Best Value principles in any reviews of services, or in re-provisioning and service evaluation |
Nick Harris/Kate Ogilvie |
Ongoing |