Meeting documents

1 THE ISSUE

1.1 Performance reports are submitted from each service area on a four monthly cycle. The attached report provides details of performance to the end of December, and key issues arising in Resources for the four months to the end of January, 2003, (the last report being to September).

1.2 Services covered by this report include Human Resources, Information Technology, Finance, Revenues and Benefits, Property and Legal Services, and Emergency Management)

2 RECOMMENDATION

2.1 That the Executive note the performance for the period September to December 2002 and the issues arising, as detailed in the report.

3 FINANCIAL IMPLICATIONS

3.1 There are no financial implications arising as a result of this report.

4 THE REPORT

4.1 The report measures performance of the services covered against 21 performance indicators and highlights key issues in services broadly following the Business Excellence model approach.

4.2 At the present time eight of the indicators are at `Red' reflecting a) the transition problems in the Revenues and Benefits service; b) that payment of some supplier invoices is slower than target; and c) that the plan for Capital spending expected more of the total funds to be spent this year than is likely to be achieved.

4.3 The recovery plan in the Revenues and Benefits service is bringing the performance back towards target; and six out of the eight Revenues and Benefits indicators are showing improved forecast outturns since the last report, with only one indicator forecasting a marginally lower performance. From April 2003, the Revenues and Benefits service is aiming to achieve performance levels in the All-England upper quartile.

Services which have been slow in paying supplier invoices have been requested to review their procedures.

In Capital spending, the original plan expected more of the Education capital budget to be spent than is likely to be achieved.

4.4 The level of `Amber' targets also reflect the fact that many have now become very challenging and require active management.

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Document2