Date

17 November 2002

Reporting Area

Transport

Lead Director

Clive Thomas

Access Group

Network Group

· Transportation Planning

· Highway Maintenance

· Public Transport

· Highway Development

· Parking

· Projects & Inventories

· Traffic & Safety

· Public Rights of Way

· Road Safety

· School Crossings

Vehicle Management

Passenger Services

· Procurement, maintenance and disposal of Council `s vehicle fleet and vehicle hire

· Driver assessment and training

· 24 hr vehicle breakdown and recovery service

· fuel purchase

· accident management

· contracted vehicle inspection

· Manages the provision of a Council passenger transport service primarily from Home to School and Social Services clients

· Provision of In house passenger service

· Members mail and school mail services

· Delivery of school meals and community meals

· Transport for school swimming, games and day trips

· Furniture Removal Service

Progress Made

Issues to be addressed

Status/Who ?

Leadership

· 20 year Transport Vision Developed as basis for consultation

· Appointments have been made to all Team Leader posts

· Parish Liaison Officers identified within TAWM

· Quality Bus Partnership agreed with First Group

· Sub Regional drive to deal with cross authority transport issues

· Proposal to pursue Quality Contract for Open Top Bus operations

· Decriminalised Parking Enforcement - Joint TAWM/CS Project Team established to facilitate implementation in February 2003.

· Wide engagement of public in major issue is continually being undertaken

· Specific Advertising opportunities being pursued in Germany and Eastern Europe

· Allocated Officers now working with Parishes

· Two sets of detailed discussions on programme with view to documentation by December

· Re-focussing remit and composition of Joint Technical Unit and committee

· Financial Implications to be considered in Budget process

· Managing Public Awareness through communication

Steve Howell

Human Resources

Steve Howell

Steve Howell

People Management

· The service is nearing a full compliment of staff though a significant number are agency

· Decriminalisation Parking - recruitment campaign ongoing to attract an additional 30 staff required.

· Recruitment to professional positions remains an industry wide problem. Strategic Partnership is now considered the most likely means of addressing this issue

· Staff consultations ongoing regarding transfers and new centralised location.

Steve Howell

Policy and Strategy

· A TAWM Improvement plan is in place which aims to improve standards within the service

· Annual Submission to GOSW on Transport Plan completed

· Of the 8 target Commercial Services were required to action in the first 12 months of the Best Value Action Plan all have been completed.

· Project Manager in post to drive forward and monitor delivery of implements

· A Transportation Business Plan has been prepared with resource requirements to meet improvement plan.

· Response awaited in December 2002

Steve Howell

Steve Howell

Resources

· Staff resources have improved and the re-organised structure is almost complete

· Significant additional resources need to be committed to Transportation over a sustained period to tackle underlying poor road condition and raised quality and availability of Public Transport

· Significant additional resources secured through Urban Bus Challenge to commence RUH Bus Service

· Particular difficulty in Transport Planning - see comment above regarding Partner Procurement

· The draft Business Plan addresses these issues

· The inability to invest at the appropriate time and level will cause ongoing failure to address Transportation issues

· Working with Bus Companies and RUH to implement

Steve Howell/Human Resources/

Executive Council

Process

· The computerised information system (SBS) now extended to the help line

· Palm tops being used to fully implement SBS

· Systems being developed to provide KPI and management information

· Individual Internal Audit reviews of Vehicle Management and Passengers completed in the last quarter.

· Staff training being planned to ensure full use of system.

· Further work needed to maximise management information over the next three months

· Computerised traffic accident database continues to be refined and improved.

Steve Howell

Performance Targets

No.

%

RED

3

11

AMBER

1

4

GREEN

17

63

NOT KNOWN

6

22

Ref.

Indicator

2001/02

Actual

2002/03 Estimate

2002/03

Target

2003/03

Latest

Estimate

Status

Comment

Best Value Performance Indicators

96

Percentage of the principal roads network with negative residual life

23%

20%

20%

RED

Works programme does not address maintenance backlog on PRN

97a

Percentage of the non-principal roads network with negative residual life

39%

35%

35%

NK

Detailed survey of whole non principal network being undertaken

97b

Percentage of the non-principal roads network with negative residual life

42%

38%

38%

NK

99a

Number of road accidents casualties per 100,000 population - killed/seriously injured

36

N/A

40

?

NK

Relate to previous calendar year

99b

Number of road accidents casualties per 100,000 population - slightly injured

301

N/A

258

?

NK

Relate to previous calendar year

100

Number of days of temporary traffic controls or road closure on traffic sensitive roads caused by road works per kilometre of traffic sensitive roads

NEW

4.2

Green

Now include utilities' work

102

Local bus services (million passenger journeys per year)

6.73

6.8

6.8

6.8

Green

Major change in figures due to audit of data in bus quality partnership

165

Percentage of pedestrian crossings with facilities for disabled people

92%

96%

96%

Amber

Dependant on UTMC development

178

The percentage of total length of footpaths and other rights of way which were easy to use by members of the public

80%

77%

Nk

2001/2 figure distorted by foot & mouth

186a

The percentage of principal roads not needing major repair

NEW

80%

80%

Green

Works progressing to programme

186b

The percentage of non-principal roads not needing major repair

NEW

63%

63%

Green

Works progressing to programme

187

Condition of footways

NEW

Unlikely to be collated this year

RED

Highway management software not yet developed

94X

Cost per passenger kilometre of subsidised bus services

£1.55

£1.50

£1.50

£1.50

Nk

Deleted as BVPI will be retained as local indicator

105X

Number of all reported incidents of dangerous damage to roads and pavements repaired or made safe within 24 hours from the time that the authority first

100%

100%

100%

100%

Green

Deleted as BVPI will be retained as local indicator

93X

Cost of highway maintenance per 100 kilometres travelled by a vehicle on principal roads

£0.21

To be deleted as BVPI - will not be retained as local indicator

95x

Average cost of a working streetlight

Data not yet available

To be deleted as BVPI - will not be retained as local indicator

Performance Plan Commitments

P17

Devevelop a bus quality partnership

Do It

Green

Dept on exec approval

P17

Feasibility study of demand responsive transport provision

Do It

Green

Study complete now avanced to bid for funds via Bus Urban Challenge post study

P17

Introduce decriminalised parking throughout B&NES

Do It

Green

Progressing to programme

P20

Implement the Street Lighting Policy and Strategy, ensuring the safety of the community whilst seeking to minimise light pollution

Do It

Green

3 of 7 elements active remainder to be adopted as developed

P22

Apply for secure car park status for additional sites

Do It

Green

Service Plan Commitments

SP 4

Development of partnership approach to Highway term maintenance contract

Do It

Green

SP 4

Develop systems to control and plan activity on the highway through SBS system

Do It

Green

UKPMS compliant system to be installed by December - Data capture complete

SP7

Develop management systems to track operational and financial performance

Do It

Green

SP12

Increase responsiveness to reports of safety defects and develop monitoring system

Do It

Green

System monitoring in place and response less than 24hours

SP12

Develop highway development design guide

Do It

RED

Team resources do not permit this to be developed

SP12

Develop capital budget monitoring system

Do It

Green

Initial system being tested

SP13

Develop greater levels of contract supervision and control of subsidised bus contracts

Do It

Green

Enhanced supervision in place

SP16

Introduce Ice Alert system for highway winter maintenance

Do It

Green

Planned to be operational by December

Recruitment and Retention Equalities & DDA Targets

02/03 Actual

03/04 target

04/05 target

05/06 target

07/08 target

Percentage of employees meeting DDA definition

1.3%

2%

2%

2.6%

2.6%

Percentage of employees within ethnic minority categories

0.6%

0.6%

1.3%

1.3%

2%

1999/00

2000/01

2001/02

2002/03

2003/04

2004/05

2005/06

2006/07

2007/08

2008/09

2009/10

2010/11

2011/12

2012/13

Capital spend on PRN maintenance - historic

200

450

650

780

Planned spend - 11 year recovery (by 12/13)

1600

2400

2400

2800

2800

2800

2800

2900

2900

2900

Projected % with <0 residual life 11 Year plan

23%

23%

23%

24%

24%

22%

20%

18%

15%

13%

10%

7%

4%

1%

Planned spend - 5 year recovery (by 06/07)

3300

3900

3900

3900

Projected % with <0 residual life 5 year plan

23%

23%

23%

23%

19%

15%

10%

5%

0%

1997/98

1998/99

1999/00

2000/01

2001/02

2002/03(to October)

Reactive

1,702,857

1,657,079

1,252,421

1,844,004

2,164,851

598,053

Planned

620,541

774,750

1,018,451

769,883

420,871

32,719

Overall

2,323,398

2,431,829

2,270,872

2,613,887

2,585,722

630,772

Planned/Reactive Ratio

0.36

0.47

0.81

0.42

0.19

0.05

Average age of Public Transport Bus Fleet

9.58 years

Total road length of bus priority measures

1.11km

Total length of Cycle Network

62.1km

Taxis with facilities for disabled

Bath

6No

7%

Other areas

6No

19%

Park & ride patronage

(cumulative usage in financial year)

669285 No

2%

Rail patronage (day survey data)

11521

13.4%

Education Transport - Daily passengers

Sub Contracted Routes

2218

Total =2729 daily trips

Passenger Fleet Routes

71

Public Service Routes

440

On Street Parking

August 2002

September 2002

October 2002

Total ticket sales

Central Parking Zone

30 min

60 min

120 min

total

30 min

60 min

120 min

total

30 min

60 min

120 min

total

11809

19385

7469

38843

12296

18951

7217

38464

12747

20566

8119

41432

Total Ticket Sales

Zone 1

<30 min

40-60 min

70-90 min

100-120 min

Total

<30 min

40-60 min

70-90 min

100-120 min

Total

<30 min

40-60 min

70-90 min

100-120 min

Total

3202

5848

1697

14932

25679

3210

5881

1862

13809

24762

3091

5985

1980

14835

25891

Ref

Nature of Complaint

Date Received

Date Resolved

Comment/Subsequent change to procedures?

OC20

Lack of footway in Stockwood Vale, promise of works not done. Drainage problems, lack of sweeping.

12^th April 2002

23^rd April 2002

Complaint acknowledged. Advised that delay in work undertaken was due to lack of resources (staff wise) but that work was programmed and would take place ASAP. Maintenance issues, patching due to be done by end of April. Acknowledged there are drainage problems. Scheme is on rolling programme to improve. Will be considered on priority list basis when funding permits. Area will be inspected and cleansing needed will be put on programme as necessary.

OC21

Lack of dropped kerb on pedestrian footway at either side of pedestrian refuge at junct. of Bathwick St and Henrietta Road

19^th April 2002

20^th May 2002

Complaint upheld. Dropped kerbs are to be reinstated. These were omitted when original works were undertaken. Clerk of works has been requested to have reinstatement done ASAP.

OC22

Complaint re trip on raised manhole in Ashgrove, PSJ

8^th May 2002

31^st May 2002

Complaint upheld. Cover belonged to Bristol Water. Section 81 notice served and repairs were undertaken. Remainder of road will be monitored on safety checks and repairs undertaken as necessary.

OC23

Complaint re lack of highway drainage causing floods to property

24^th May 2002

Still ongoing further investigations necessary. Complainant not satisfied. Complaint upheld. Will be moving gully further up the road and will be lowering a second gully to catch water flow and alleviate flooding.

OC24

Complaint about pedestrian crossing in High Street and standard of maintenance

25^th June 2002

4^th July 2002

Complaint not upheld. Crossing installation decision taken after vehicle and pedestrian traffic counts and consideration of the amount of traffic in the area. Location has not been decided, this will be considered and the proposal advertised in the usual way. Maintenance inspections are up to date and any necessary works have been dealt with or put on the relevant programme of works. Unable to comment on various officers named as no specific situation advised in the letter. 30^th July 2002, Mr H phoned Steve Howell. He was asked to write in with areas of specific concern so that they can be responded to in full. NOW GONE TO STAGE 2 OFFICER DAMIAN WILSON. SED. 5.11.02

OC25

Complaint that bus stops have not been replaced in Redfield Road and the amount of overgrown vegetation in Church Lane

15^th July 2002

26^th July 2002

Complaint upheld. Bus stop sign has been reinstated and an order has been issued to contractor re vegetation on Church Lane. Notices to be sent to the landowners of North Road to have their overgrown vegetation cut back.

OC26

Complaint regarding Green Street in Bath. When the carriageway was raised to same level as footway, (for busgate) has now caused vehicles to overrun the footway when vehicles are parked at the side of the road. Wants something done to stop this practice.

31^st July 2002 by phone

Barbara Selby

28^th August 2002

Complaint upheld. Bollards had been originally included in the design of the scheme for the area but were omitted after consultation due to practicality issues as the street was not wide enough. Solutions are currently being sought to resolve the situation in Green Street, which will probably include bollards of some sort.

OC27

Complaint re St Catherines Parish Council have sought a traff reg order on Stony Lane since 1995. Feels that the council have failed to address the TRO in a reasonable timescale or take appropriate steps to minimise a traffic hazard.

12^th August 2002

(Will Steel)

2^nd September 2002

Complaint not upheld Mr S advised that progress could not be made until the suitable policy framework was in place to manage such a traffic order. It is hoped that this will be available within 6 months.