Date

12 July, 2002

Reporting Area

TAWM (Transport Access and Waste Management)

Lead Director

Clive Thomas

Access Group

Network Group

· Transportation Planning

· Highway Maintenance

· Public Transport

· Highway Development

· Parking

· Projects & Inventories

· Traffic & Safety

· Public Rights of Way

· Road Safety

· School Crossings

Progress Made

Issues to be addressed

Status/Who ?

Leadership

· 20 year Transport Vision Developed as basis for consultation

· Appointments have been made to all Team Leader posts

· Parish Liaison Officers identified within TAWM

· Quality Bus Partnership agreed with First Group and approved by Executive

· Wide engagement of public in major issue over next 4 months

· Difficulty is being experienced in certain technical posts due to market conditions. Consideration being given to European Advert

· Work programme to develop individual `Showcase Bus Routes'

Steve Howell

Human Resources

People Management

· The service is nearing a full compliment of staff though a significant number are agency

· Recruitment of technical people remains difficult. Due to extended funding of LTPs all LAs are recruiting as well as consultants

Steve Howell

Policy and Strategy

· A TAWM Improvement plan is in place which aims to improve standards within the operation

· Annual Submission to GOSW on Transport Plan completed

· Need to establish Issue groups to improve systems/operations

· Detailed Best value improvement/action plan to be developed by the end of August

· Achieving higher rating than last year (below average)

Steve Howell

Steve Howell

Resources

· Staff resources have improved and the re-organised structure is almost complete

· Significant additional resources need to be committed to Transportation over a sustained period to tackle underlying poor road condition and raised quality and availability of Public Transport

· Difficulty in appointing suitably experienced Transport planning posts

· Consideration in Council's budget and Financial Plan.

Steve Howell/Human Resources/

Executive Council

Process

· The computerised information system (SBS) now extended to the help line

· Palm tops being used to fully implement SBS

· Systems being developed to provide KPI and management information

· Training on extended use of the system is required for all staff to build on the training of inspectors

· Provision of regular management information from the system needs to be developed.

· Computerised traffic accident database is being refined.

Steve Howell

Performance Targets

No.

%

RED

1

4

AMBER

6

23

GREEN

16

62

NOT KNOWN

3

12

Ref.

Indicator

2001/02

Actual

2002/03 Estimate

2002/03

Target

2003/03

Latest

Estimate

Status

Comment

Best Value Performance Indicators

96

Percentage of the principal roads network with negative residual life

23%

20%

20%

Green

Works progressing to programme

97a

Percentage of the non-principal roads network with negative residual life

39%

35%

35%

NK

Detailed survey of whole non principal network being undertaken

97b

Percentage of the non-principal roads network with negative residual life

42%

38%

38%

NK

99a

Number of road accidents casualties per 100,000 population - killed/seriously injured

36

N/A

40

?

NK

Relate to previous calendar year

99b

Number of road accidents casualties per 100,000 population - slightly injured

301

N/A

258

?

NK

Relate to previous calendar year

100

Number of days of temporary traffic controls or road closure on traffic sensitive roads caused by road works per kilometre of traffic sensitive roads

NEW

4.2

Green

Now include utilities' work

102

Local bus services (million passenger journeys per year)

6.73

6.8

6.8

6.8

Green

Major change in figures due to audit of data in bus quality partnership

165

Percentage of pedestrian crossings with facilities for disabled people

92%

96%

96%

Amber

Dependant on UTMC development

178

The percentage of total length of footpaths and other rights of way which were easy to use by members of the public

80%

77%

Nk

2001/2 figure distorted by foot & mouth

186a

The percentage of principal roads not needing major repair

NEW

80%

80%

Green

Works progressing to programme

186b

The percentage of non-principal roads not needing major repair

NEW

63%

63%

Green

Works progressing to programme

187

Condition of footways

NEW

Unlikely to be collated this year

RED

Highway management software not yet developed

94X

Cost per passenger kilometre of subsidised bus services

£1.55

£1.50

£1.50

£1.50

Nk

Deleted as BVPI will be retained as local indicator

105X

Number of all reported incidents of dangerous damage to roads and pavements repaired or made safe within 24 hours from the time that the authority first

100%

100%

100%

100%

Green

Deleted as BVPI will be retained as local indicator

93X

Cost of highway maintenance per 100 kilometres travelled by a vehicle on principal roads

£0.21

To be deleted as BVPI - will not be retained as local indicator

95x

Average cost of a working streetlight

Data not yet available

To be deleted as BVPI - will not be retained as local indicator

Performance Plan Commitments

P17

Devevelop a bus quality partnership

Do It

Green

Dept on exec approval

P17

Feasibility study of demand responsive transport provision

Do It

Amber

Study ongoing

P17

Introduce decriminalised parking throughout B&NES

Do It

Green

Progressing to programme

P20

Implement the Street Lighting Policy and Strategy, ensuring the safety of the community whilst seeking to minimise light pollution

Do It

Amber

P22

Apply for secure car park status for additional sites

Do It

Green

Service Plan Commitments

SP 4

Development of partnership approach to Highway term maintenance contract

Do It

Green

SP 4

Develop systems to control and plan activity on the highway through SBS system

Do It

Amber

Condition survey in progress

SP7

Develop management systems to track operational and financial performance

Do It

Green

SP12

Increase responsiveness to reports of safety defects and develop monitoring system

Do It

Green

System monitoring in place and response less than 24hours

SP12

Develop highway development design guide

Do It

Amber

Team Leader appointed and will enable progress to be made

SP12

Develop capital budget monitoring system

Do It

Green

Initial system being tested

SP13

Develop greater levels of contract supervision and control of subsidised bus contracts

Do It

Green

Enhanced supervision in place

SP16

Introduce Ice Alert system for highway winter maintenance

Do It

Amber

Currently liaising with neighbouring authorities to get most effective solution

Ref

Nature of Complaint

Date Received

Date Resolved

Comment/Subsequent change to procedures?

OC15

Hewlett

PROW Footpath BA25/14. Various issues relating to public footpaths

4^th January 2002

29^th January 2002

Complaint not upheld. Explained that delays occurred due to staff resources, but that his application had been handled correctly and in priority order and would be considered before committee in 2002.

OC16

Pye

PROW Bridleway CL15/11 passing through his land

14^th January 2002

Mr Pye has moved away. No further action taken.

OC17

Norris

Feels that Widcombe Hill is in a dangerous condition. Does not agree with A Turner that there are no defects.

22^nd January 2002

29^th January 2002

Not upheld. Whilst road is in need of treatment, is not a priority. Currently looking at possible changes to the road layout with possible view to local strengthening and resurfacing in the future.

OC18

Crugington

Wants speed restrictions and resurfacing at Collier Lane

5^th February 2002

20^th February 2002

Concerns acknowledged. No easy solution to situation. Undertaking investigations and discussions with Police regarding speed restrictions. Advised resurfacing will be done during Summer 2002 to protect carriageway surface.

OC19

Mr Stacey

Complaint re Decriminalisation of car parks and car park charges & services

22^nd February 2002

4^th March 2002

Complaint not upheld. Explained hours of opening for Park and Ride. Safety of people on the street is a Police issue, safety is paramount in Car Parks and security guards on duty at night. Advised that members decide on level of car park costs and these are advertised once agreed.

OC20

Hawley

Lack of footway in Stockwood Vale, promise of works not done. Drainage problems, lack of sweeping.

12^th April 2002

23^rd April 2002

Complaint acknowledged. Advised that delay in work undertaken was due to lack of resources (staff wise) but that work was programmed and would take place ASAP. Maintenance issues, patching due to be done by end of April. Acknowledged there are drainage problems. Scheme is on rolling programme to improve. Will be considered on priority list basis when funding permits. Area will be inspected and cleansing needed will be put on programme as necessary.

OC21

Barton

Lack of dropped kerb on pedestrian footway at either side of pedestrian refuge at junct. of Bathwick St and Henrietta Road

19^th April 2002

20^th May 2002

Complaint upheld. Dropped kerbs are to be reinstated. These were omitted when original works were undertaken. Clerk of works has been requested to have reinstatement done ASAP.

OC22

Willcox

Complaint re trip on raised manhole in Ashgrove, PSJ

8^th May 2002

31^st May 2002

Complaint upheld. Cover belonged to Bristol Water. Section 81 notice served and repairs were undertaken. Remainder of road will be monitored on safety checks and repairs undertaken as necessary.

OC23

Fisher

Complaint re lack of highway drainage causing floods to property

24^th May 2002

Still ongoing further investigations necessary. Complainant not satisfied.

OC24

Houghton

Complaint about pedestrian crossing in High Street and standard of maintenance

25^th June 2002

4^th July 2002

Complaint not upheld. Crossing installation decision taken after vehicle and pedestrian traffic counts and consideration of the amount of traffic in the area. Location has not been decided, this will be considered and the proposal advertised in the usual way. Maintenance inspections are up to date and any necessary works have been dealt with or put on the relevant programme of works. Unable to comment on various officers named as no specific situation advised in the letter.