Meeting documents

Date

November 2003

Reporting Area

Public Service Agreement

Lead Director

Peter Rowntree

1. Cost-effectiveness.

Benefit of reaching the PSA stretch target:

B7 Increasing an 93index of cost effectiveness94 which is intended to show our performance improvement in relation to cost. Further details on the 34 indicators used to calculate the 93index94 score are available on request.

Progress Made

Matters to be Addressed

Who

By When

· The Council should be comfortably ahead of its target in the first year

· Pump-priming money will be used to develop links between performance monitoring systems in the Council and the Local Strategic Partnership

CPU Manager

Ongoing

2. Increasing bus usage / public satisfaction with transport information

Benefit of reaching the PSA stretch target:

· An additional 125,000 bus journeys (over the last 2 years of the PSA)

· Increase in satisfaction with public transport information (DETR survey 2000 was 34%)

Progress Made

Matters to be Addressed

Who

By When

· The project plan is being refined to reflect the latest consultation feedback on the Bus Information Strategy

· Four new bus shelters have been ordered for new locations following requests by Councillors and local residents.

· How best to achieve the goals outlined in the Bus Information Strategy. This will result in the completion of a finalised project plan with actions

· Installation of new bus shelters will encourage increased bus patronage in these areas, whilst simultaneously increasing resident's awareness of the bus network.

Head of Transport Access & Waste Mgt

3. Older people's quality of life and independence.

Benefit of reaching the PSA stretch target:

B7 2.5 more households (per 1,000 population over 65) receiving intensive home care

B7 64 more people over 65 receiving 5 or more hours of home care (6 visits per week minimum) for 4 or more continuous weeks during the year

B7 An additional 14 people aged 65 or over receiving a Direct Payment to spend directly on the service they want

B7 2 fewer supported admissions of older people to permanent residential/nursing care per 1,000 population aged 65 or over

Progress Made

Matters to be Addressed

Who

By When

· Due to the delay in receipt of the funding some of the planned actions are running behind schedule.

· The recruitment of two social workers within the Home Care teams and a senior practitioner within the Adult Duty team is progressing well with all posts now out to advert.

· Greater awareness training for individual social work teams is currently being rolled out by the Direct Payments project officer.

· Some of the money allocated for specific purposes during 2003/04 will need to be carried over into 2004/05 due to the late arrival of funding

· Re-assessment of home care clients to identify those receiving small quantities of home care which may no longer be necessary and divert services toward those in greater need of intensive care.

· Continue promotional work and encouragement of client take up

Head of Adult Care & Commissioning

Head of Adult Care & Commissioning

Head of Adult Care & Commissioning

March 04

March 04

March 04

4. Improving secondary school attendance.

Benefit of reaching the PSA target:

· 0.2% fewer total half days missed in secondary schools

· 0.1% half days missed due to unauthorised absence

Progress Made

Matters to be Addressed

Who

By When

· 2 Education Welfare Assistants (EWA) appointed to provide intensive support to targeted families and young people with attendance difficulties.

· Funding has been allocated to the 2 EWAs

· Currently restructuring the Education Welfare Service (EWS)

· Ongoing discussions are taking place with DfES about reform of the EWS and the implications of the Green Paper - Every Child Matters

· EWAs need to commence work with schools and families and we need to make progress on IT solutions to attendance analysis.

· Identify and plan to meet training needs of Education Welfare Service, Schools, and Governors and other agencies

· Resolve funding for Software Licence and maintenance agreements, Hardware. Training materials and Publicity materials

Assistant Director, Education Services

July 2006

5. Young people leaving care - education and employment.

Benefit of reaching the PSA target:

· 2 additional care leavers obtaining 5 or more GCSEs at A*-C

· An additional 15% of looked after children still in education, training or employment at 19

· 4 additional care leavers with at least 1 GCSE at A*-G or a GNVQ

Progress Made

Matters to be Addressed

Who

By When

· Extended the hours and remit of education co-ordinator (looked after children)

· Established an oversight role of education of looked after children steering group for this project

· Improving the system of monitoring the progress of young people.

· Recruited a dedicated looked after children's nurse in connection with the teenage pregnancy strategy to focus on health promotion and the high level of teenage pregnancies amongst this group

· Provided PC's and support programme to looked after young people based on Personal Education Plans (PEPs), education incentive payment to remain

· High level of compliance achieved with PEPs, extending this focus to Pathway Plans (16+)

· Pump priming funding used to extend co-

· We need to establish reliable rolling monitoring mechanisms

· The Project is part-funded by Quality Protects and Education's Vulnerable children's grant alongside the pump priming funding - need to sustain adequate funding for the project over three years

· We need to achieve sustained progress on PEP's

· We need to extend the high compliance rate to Pathway Plans

· We need to focus on sustaining a high level of attainment at desired level for care leavers, and improving participation rates at 19

· Performance can vary to some extent due to size and ability of cohort regardless of our work - aim to maximise potential for each looked after child regardless of whether they can achieve the target level, and to

Head of Children & Family Services

Jan 2004

ordinator's role and to fund extension

of the education support programme

she runs

· Excellent attainment of care leavers in the year to March 2003 suggests the project, which has now been running for several years, is beginning to bear fruit

demonstrate this benefit

· Evaluate the project and support programme to identify best options to sustain progress following the PSA project, and likely future costs.

Levels of care leaver participation at

19 remain too low

6. Reducing vehicle crime.

Benefit of reaching the PSA target:

· 135 fewer vehicle crimes

Progress Made

Matters to be Addressed

Who

By When

· Removed plants in Newbridge Park and Ride site to improve visibility

· Improved user visibility in Charlotte Street and proposed introduction of CCTV.

· Concerns raised by Police about the continued car crime - further site visits and meetings arranged

· Further landscaping and planting to improve visibility will occur in Fox and Hounds car park, Odd Down Park & Ride & Charlotte Street car park

Group Manager, Community Cohesion Unit

Mar 04

7. Improving our local environment.

Benefit of reaching the PSA target:

· Increasing the trade waste recycling rate from 0.56% to 3%

· Increasing the recycling rate at Household Waste and Recycling Centres to 38%

· Ensuring 95% of graffiti is cleared from public buildings within 2 days of reporting

· Improving visitor score for availability of public conveniences to 3.37

· Improving visitor score for cleanliness of public conveniences to 3.70

Progress Made

· Trade & Household Waste Recycling: Waste Services/Direct Services project group set up & meeting monthly; areas for research/investigation decided

· We are initially trailing work on different aspects, leading to decisions on specific areas of operations

· Staffing levels and use to be reviewed; Network Recycling report received and being reviewed; Visitor survey at Pixash HWRC; Wood sorting at Old Welton HWRC; Preparation for manual sorting of trade waste at Bath Transfer Station; Wood chipping trials with local partners;

· HWRC target reached in September 37%

· Trade Recycling - to be addressed at next project group meeting in November

· HWRC site development: The proposed site is to be located within the transportation interchange for the Western Riverside Development. The master plan will be available for the layout of the interchange within 12 months

· Graffiti removal: 2 men and machine engaged in removing graffiti

· Removal from public buildings is on target; status summary to be produced regularly from database

· Different products being trialled

· Enforcement Officer monitoring the service and prioritising

· Feedback from public very encouraging

Matters to be addressed

· Possible consultation regarding addressing HWRC cross-border visitors; also liaison with neighbour authorities

· Identifying and maintaining reliable, cost-effective outlets/markets for recyclable materials

· Site capacities restrict range of potential activities (see UCA A31m. for site development)

· Carry out trial on manual sorting of trade waste at Bath Transfer Station; Draft operations procedures/guide for HWRC staff to address trade abuse; Continue with other research / trials

· Identify and bid for other sources of external funding for HWRC development

The A31million unsupported credit approval will be used to purchase the land required for the relocation of Household Waste and Recycling Centre, in advance of the determination of the Western Riverside master plan, in order to secure the location of the recycling centre within the master plan.

· Efforts made to ensure graffiti budget comes in on target by realising funding from other services

· Work closely with the Police to tackle the problem and make arrests & successful prosecutions

· Ongoing monitoring and looking long term to giving out the right message to offenders

Who

Head of TAWM

Head of TAWM

Head of TAWM

Head of TAWM

Head of TAWM

Head of TAWM

Head of Direct Services

By When

· Public conveniences visitor satisfaction: A381,000 UCA funding for installation of 3 automatic public conveniences (APCs) - Proposals for sites received on 26^th September

· Public Convenience Strategy - Three Phase Plan has been referred to the Overview & Scrutiny Panel for further consideration.

· Street furniture/signage: A350,000 UCA funding, led by Local Partnerships coordinator for Bath City Centre.

· Need to approve the location of the 3^rd APC site, following consultations.

· Planned to commence in 2004/2005

· Extensive consultation and planning to be carried out focussing on Walcot Street area; Linkages to be made with TAWM & Property Services activity

Head of TAWM

Head of TAWM

During 2004/ 2005

2004/ 2005

8. Reducing fire-related deaths and injuries in the home.

Benefit of reaching the PSA target:

· Reducing deaths and injuries in accidental domestic fires to 13.1 per 100,000

Progress Made

Matters to be Addressed

Who

By When

B7 Seconded Fire Officer from Avon Fire Brigade now in place.

B7 In process of finalising fire alarm installation contract with Care & Repair

B7 About to enter into negotiations with local electrical retailers to launch a 93Chip Pan Amnesty94

B7 Fire Safety grants now being offered to landlords accredited with the Council

B7 Other projects progressing as anticipated

· Within next 4 months aim to complete negotiations with local electrical retailers in relation to the 93Chip Pan Amnesty94 and for Care & Repair to have begun installing smoke alarms

Strategic Housing Manager

March 04

9. Improving disabled access to sustained employment.

Benefit of reaching the PSA target:

· 70 more disabled people helped into sustained employment

· 68 more disabled people helped into voluntary work

· 6 additional employers holding the Positive About Disabled People Award

Progress Made

Matters to be Addressed

Who

By When

· Proposed changes within the Day Care Services Review have delayed this project implementation. The revised project plan will absorb the lost time and it is anticipated that full PSA stretch target will still be achieved

· Funding held pending further consultation / finalisation of revised plan.

· The proposed modified Project Plan will involve developing a relationship with an external provider - not originally part of the Proposal.

· Identify key steps in the project planned for next 4 months

- Finalisation of Project Plan

- Consultation

- Tender document developed

- Tender process initiated

Head of Sustainability and Economic Development

March 06

10. Improving health through sport and leisure

.

Benefit of reaching the PSA target:

· 100,000 more users at sports centres

· 1,099 more people attending sports centres for an activity twice a week or more

Progress Made

Matters to be Addressed

Who

By When

· Project Plan revised to reflect the changes in timescales due to delay in award confirmation. It is anticipated that full target will be achieved

· Following discussion with the Council's new Leisure Partners, Aquaterra, Healthy Lifestyles / Gp Referral Co-ordinator to be based within Sports Development team working through centres and outreach work.

· Customer / Non - User Survey planned for 2004 to assess progress and interim target assessment.

· Formal request has been made to the New Opportunities Fund to re-prioritise the PE & Sport Portfolio in light of the confirmation of the project's UCA, thus permitting Norton Hill School to work on submitting their Stage 2 application.

· The credit approval has also secured additional funds from Education.

· Customer Survey baseline figures and wording of survey question(s) are being confirmed with DCMS / ODPM

· New Opportunities Fund, upon confirmation of portfolio re-prioritisation, will dictate Norton Hill School's Stage 2 submission timescale.

· Identify key steps in the project planned for next 4 months

· Confirmation of Customer Survey Baseline figures & wording.

· Commence delivery of Healthy Lifestyles /GP Referral programme in partnership with Aquaterra and PCT (to be confirmed)

· Following New Opportunity Funds approval confirm and commence delivery of Norton Hill School project plan

Head of Direct Services

Assistant Director of Education

Head of Direct Services

Head of Direct Services

Assistant Director of Education

Dec 2003

Dec 2003

Dec 2003 - Nov 04

March 2004

Dec 2003 & ongoing

11. Better alternatives to bed and breakfast for homeless people

Benefit of reaching the PSA target:

· No families in B & B for more than 4 weeks

· 1,223 fewer total "household nights" in Bed and Breakfast

· 95% of decisions on homelessness applications within 33 working days

Progress Made

Matters to be Addressed

Who

By When

B7 Homeseekers medical assessments outsourced within the department on trial basis.

B7 Bed & Breakfast Task Group established to determine detailed recommendations for progress

· Over next 4 months we aim to implement detailed action plan in place to restore progress to target levels (current status red on all 3 targets)

Head of Housing & Supported Living Services

March 04

12. Improving library popularity and encouraging reading.

Benefit of reaching the PSA target:

· 35,000 more visits to public libraries

· 5% more residents satisfied with public libraries

· 33,000 more books and spoken word items issued

Progress Made

Matters to be Addressed

Who

By When

· Marketing strategy in development, and customer surveys to be undertaken in November. Analysis of usage underway from internal statistics.

· Kiosk library project at Writhlington school to increase visits and issues with a further similar project in Peasedown St John in 2004

· Self issue pilot currently being examined for feasibility and cost. May be integrated into the kiosk project.

· Cash management module to be tested in 03/04

· Spoken word stock now being bought to add to existing collection.

· Staff restructure complete to ensure service is more customer focussed, action planning underway with staff to ensure Vision is delivered.

· Sponsorship and advertising opportunity referred to the Executive member for direction before further work undertaken. Self issue machines more expensive than anticipated and some technology issues (e.g. difficulties of collecting fines, issue of non book material) to be resolved before scope can be agreed. Ensure cash management module is integrated with Aggresso and audit processes robust.

· External factors and resources (including budget) within service are currently stretched due to re-organisation and re-location. Affects timing and scope of projects.

· Spoken word stock needs to be purchased and marketed.

· Marketing strategy and action plan in place and implementation on going

· Writhlington / Peasedown St John kiosk library pilots installed.

· Self issue pilot scope.

· Cash Management scope and project brief for a new system of handling cash in libraries

Head of Customer Service, Libraries & Information

Dec 03

Mar 04

Dec 03

Dec 03

Mar 04

Dec 03

PUBLIC SERVICE AGREEMENT 2003-2006

Theme

Performance Measure

Base

line

PSA Stretch Target 03/04 target

03/04 estimate

Status

PSA Stretch Target 04/05 target

PSA Stretch Target

2005-6

1. Improving cost-effectiveness

Cost-effectiveness index

100

104

104

Green

106

107.5

2. Increasing Bus Usage

Number of bus journeys (cumulative 2 years)

18.360m

18.650m

Measured at Year-end

N/k

N/a

18.955m

Percentage of population satisfied with public transport information

34%

48%

Measured at Year-end

N/k

N/aJay Williams

Households receiving intensive home care per 1,000 pop aged 65 or over

4.1

5.3

5.3

Green

7.25

8.5

1.

Number of people aged 65+ who receive 5 or more hours of home care over a minimum of 6 visits a week for a period of four or more continuous weeks

444

470

476

Green

499

550

1.

Number of people aged 65+ receiving a direct payment

3

6

3

Amber

15

26

1.

Admissions of supported residents aged 65+ per 10,000 to residential/nursing care

96.2

99

120

Amber

93.7

92

4. Improving pupil attendance in secondary schools

Percentage of half days missed due to absence in secondary schools

8.1%

8%

8%

Amber

7.4%

7.1%

1.

Percentage of half days missed due to unauthorised absence in secondary schools

1.1%

1.1%

0.8%

Green

0.8%

0.7%

5. Improving educational attainment for young people leaving care

Number of young children leaving care aged 16+ obtaining 5 or more GCSEs at grades A*-C (cumulative 2004/5 and 2005/6)

0

2

(02-04)

2

(02-04)

Green

3

(03-05)

4

(04-06)

1.

Percentage of Children Looked After who are engaged in education, training or employment at the age of 19

30%

40%

40%

Green

60%

75%

1.

Number of young people leaving care aged 16 or over with at least 1 GCSE at grade A* - G or a GNVQ (cumulative 2004/5 and 2005/6)

6

10

(02-04)

10

(02-04)

Green

12

(03-05)

16

(04-06)

6. Reducing vehicle crime

Theft of, or theft from, vehicles

3,766

3,409

3,395

Green

2,965

2,520

7. Improving the Local Environment

Percentage of trade waste (including rubble) which is recycled

0.56%

1.00%

0.65%

Amber

2%

3%

1.

Percentage of household waste at Household Waste and Recycling Centres which is recycled

33.21%

35%

39%

Green

36.5%

38%

Percentage of graffiti cleared from public buildings within 2 days of reporting

30%

50%

45%

Amber

60%

95%

Visitor survey score for availability of public toilets

3.03

-

-

N/k

-

3.37

Visitor survey score for cleanliness of public toilets

3.53

-

-

N/k

-

3.70

8. Reducing the incidence of accidental fire-related deaths and injuries in the home

Number of deaths and injuries arising from accidental fire in dwellings per 100,000 population (mean over 2 years)

17.4

16.0

-

N/k

14.5

13.1

9. Improving access to sustained employment to people with disabilities

Number of disabled people helped by the Council into sustained employment of at least 16 hours per week lasting at least 13 weeks

7

7

7

Green

47

93

Number of disabled people entering into voluntary work of 8 hours or more lasting for 13 weeks or more

6

6

6

Green

47

88

Number of employers who hold the `Positive about disabled people' award given by Job Centre Plus

7

10

10

Green

14

19

10. Improving health through sport and leisure

Number of visits to sports centres to participate in physical activity (millions)

1.048m

-

-

N/k

1.100m

1.150m

Number of people attending sports centres, not with a club or school group, to participate in a physical activity twice a week or more

2,625

-

-

N/k

3,491

4,357

Number of families with dependent children or with a member who is pregnant in Bed & Breakfast accommodation for 4 weeks or more

13

9

14

Red

4

0

Total household nights spent in Bed & Breakfast accommodation

12,295

10,656

18,022

Red

9,017

7,377

Percentage of homelessness applications decisions notified within 33 days

74%

80%

72%

Red

90%

95%

12. Improving library services

Number of physical visits to public libraries

799,734

823,650

840,281

Green

848,356

875,281

Percentage of residents satisfied with libraries

64%

80%

70%

Green

75%

80%

Number of books and spoken word items issued

972,842

1,002,026

1,002,026

Green

1,021,482

1,035,026