Meeting documents

1 THE ISSUE

1.1 Performance reports are submitted from each service area on a four monthly cycle. The attached report details the key issues arising in Resources for the four months to the end of September 2003, and the ongoing actions taking place to progress them: together with the historic and current performance indicator tables.

1.2 Services covered by this report include Human Resources, Information Technology, Finance, Revenues and Benefits, Property and Legal Services, and Emergency Management.

2 RECOMMENDATION

2.1 That the Executive note the range of performance issues faced by Resources and the current year performance indicator position.

3 FINANCIAL IMPLICATIONS

3.1 There are no financial implications arising as a result of this report.

4 THE REPORT

4.1 The report includes performance measurement of the services covered against 34 performance indicators and highlights key issues in services broadly following the Business Excellence model approach. There are 15 local indicators reported in addition to those required by statute. The indicators show that, at present, services are on target to meet their performance levels. 32 out of the 34 Indicators are forecast "Green" to achieve target; two are reported as "Amber" and intensive work is in progress in these areas in order to achieve the year end targets.

4.2 Full details of the 2002/03 outturn are reported in the Council's published Performance Plan.

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