Meeting documents

1 THE ISSUE

1.1 Performance reports are submitted from each service area on a four monthly cycle. The attached report details the key issues arising in Resources for the four months to the end of September 2004, together with the historic and current performance indicator tables.

1.2 Services covered by this report include Human Resources, Revenues & Benefits, Finance, Property, Information Systems, Emergency Management and the Pension Fund.

2 RECOMMENDATION

2.1 The Council Executive is asked to note the range pf performance issues faced by Resources and the 2004/05 performance indicator position.

3 FINANCIAL IMPLICATIONS

3.1 There are no financial implications arising as a result of this report.

4 THE REPORT

4.1 The report includes performance measurement of the services covered against 31 performance indicators and highlights key issues in services. For 2004/05, 29 out of the 31 indicators are forecast to achieve the target performance levels, one is not forecast to reach target, and a forecast is awaited for one indicator.

4.2 Performance on payment of supplier invoices is forecast not to achieve target. Services with significant problems in this area are reviewing their procedures and have improved their performance in the most recent month for which figures are available.

4.3 A forecast outturn for 2004/05 is not yet available for the performance indicator on number of Working Days/ Shifts lost to sickness Absence. Management action has been taken to improve last year's below target performance, but the actual figures for April to September 2004 are awaited before assessing the likely outturn forecast for 2004/05. The half-year actual figures will be available shortly and any further management action required will be determined at that time.

5 RISK MANAGEMENT

6 RATIONALE

6.1 Not applicable.

7 OTHER OPTIONS CONSIDERED

7.1 None.

8 CONSULTATION

8.1 None.