Performance Targets

No.

%

RED

3

8.8

AMBER

2

5.9

GREEN

29

85.3

NOT KNOWN

TOTAL

34

100.0

Ref No

Indicator

Best 25% in 01/02 all English Councils

01/02 actual

02/03 actual

03/04 target

03/04 estimate

Status

Comment

156

% of Council buildings open to the public in which all public areas are suitable for and accessible to disabled people

47

13

25

35

35

Green

76a (new)

Number of claimants visited, per 1,000 caseload

N/a

N/a

New

30

30

Green

76b (new)

Number of fraud investigators employed, per 1,000 caseload

N/a

N/a

New

0.18

0.18

Green

76c (new)

Number of fraud investigations, per 1,000 caseload

N/a

N/a

New

30

30

Green

76d (new)

Number of prosecutions and sanctions, per 1,000 caseload

N/a

N/a

New

0.5

0.5

Green

78a

Speed of Processing - Average time for processing new claims (days)

35

39

49

40

45

Red

Performance is improving, but unlikely to reach target by year end.

78b

Average time for processing notifications of changes of circumstances (days)

8

6

16

9

11

Amber

Working to reduce processing times, but may not achieve target by year end.

78c

% of renewal claims processed on time

82

65

53

85

70

Red

Performance improving, but unlikely to achieve target by year end. PI deleted from national targets from 1.4.04.

79a

Accuracy of Processing - % of benefit cases calculated correctly

98

93

92

95

95

Green

79b

% of recoverable overpayments recovered in the year

63

55

58

63

63

Green

80a

Satisfaction with the Benefits Service - contact with the office

85

N/a

Not measured

80

80

Green

80b

Satisfaction with the Benefits Service - service in the office

87

N/a

Not measured

90

90

Green

80c

Satisfaction with the Benefits Service - telephone service

80

N/a

Not measured

60

60

Green

80d

Satisfaction with the Benefits Service - staff in the office

87

N/a

Not measured

85

85

Green

80e

Satisfaction with the Benefits Service - forms

66

N/a

Not measured

70

70

Green

80f

Satisfaction with the Benefits Service - speed of service

76

N/a

Not measured

80

80

Green

Ref No

Indicator

Best 25% in 01/02 all English Councils

01/02 actual

02/03 actual

03/04 target

03/04 estimate

Status

Comment

80g

Overall satisfaction with the benefits service

85

N/a

Not measured

85

85

Green

180a(i)

Energy consumption of Council properties - electricity

N/a

N/a

101

100

70

Green

180a(ii)

Energy consumption of Council properties - fossil fuels

N/a

N/a

96

95

80

Green

8

% of undisputed invoices paid within 30 days

94

91

90

90

83

Red

Improvement is being pursued, but target unlikely to be achieved by year end.

9

% of Council Tax collected

98

96.8

96.5

97

97

Green

10

% of business rates which should have been received during the year that was received

98.8

99.6

96.9

99

98

Amber

Performance improving, but may not reach target by year end.

Local 44

% of Council Tax accounts paid by direct debit

N/a

New

65

68

68

Green

Local 45

% of Business Rates paid by direct debit

N/a

New

48

48

48

Green

Local 46

% of planned capital spending actually spent (excluding funds controlled by schools)

N/a

New

85

90

90

Green

Local 62

Would you recommend the Council as a place to work?

N/a

49

59

62

62

Green

11a (new)

% of top 5% earners who are women

N/a

N/a

33

33

33

Green

11b (new)

% of top 5% of earners from black and minority ethnic communities

N/a

N/a

1.25

1.5

1.5

Green

12

Number of working days/shifts lost to sickness absence

8.5

9.3

8.4

8.2

8.2

Green

Need to improve recording to assure target

14

Early retirements as a % of the total workforce

0.19

0.27

0.27

0.45

0.45

Green

15

Ill health retirements as a % of the total workforce

0.27

0.34

0.42

0.35

0.35

Green

16

% of employees declaring that they are disabled compared to the % of disabled people in the area

3.2

1.5

1.75

2

2

Green

17

% of employees from minority ethnic communities compared with the minority ethnic community population in the area

N/a

1.6(1.4)

1.92

2

2

Green

EC1

Improve training and quality within the benefits service

Do It

Green

Service Area

Actual % of staff from BME communities

Actual % of staff considering themselves disabled

Comment

Resources and Human Resource Services

2.1

2.1