Meeting documents

1 THE ISSUE

1.1 Performance reports are submitted from each service area on a four monthly cycle. The attached report details the key issues arising in Resources for the four months to the end of January 2005, together with the historic and current performance indicator tables.

1.2 Services covered by this report include Human Resources, Revenues & Benefits, Finance, Property, Information Systems, Emergency Management and the Pension Fund.

2 RECOMMENDATION

2.1 The Council Executive is asked to note the range of performance issues faced by Resources and the 2004/05 performance indicator position.

3 FINANCIAL IMPLICATIONS

3.1 There are no financial implications arising as a result of this report.

4 THE REPORT

4.1 The report includes performance measurement of the services covered against 31 performance indicators and highlights key issues in services. For 2004/05, 25 out of the 31 indicators are forecast to achieve the target performance levels, 5 are not forecast to reach target, one indicator is forecast as Amber.

4.2 Performance on payment of supplier invoices is forecast not to achieve target. Services with significant problems in this area are reviewing their procedures and have improved their performance in recent months, but this is unlikely to bring the indicator up to target by the end of the year.

4.3 Three Revenues and Benefits indicators are forecast not to achieve target. The Service has been reviewed by the Resources Overview and Scrutiny Panel which concluded that shortage of resources prevents improvement. A recommendation is being made to Council to provide extra funding from April 2005.

4.4 The Council-wide indicator for number of working days/shifts lost to sickness absence is forecast not to achieve target. This forecast is based on half-yearly figures which are being verified in detail. A full sickness management policy is in place across all services, and the roll-out of manager access to the HR system - due shortly - will give managers on-line access to review sickness absence data.

4.5 The Council-wide indicator for the percentage of the top 5% of earners who are women is forecast as Amber; with an expected achievement of 35%, against a target of 36%. This forecast is based on half-yearly figures which are subject to verification.

5 RISK MANAGEMENT

6 RATIONALE

6.1 Not applicable.

7 OTHER OPTIONS CONSIDERED

7.1 None.

8 CONSULTATION

8.1 None.