Issue details

Heritage Services Revised Business Plan

The report introduces the revised Heritage Services Business Plan outlining the recovery of daytime visiting, retail, catering and corporate hospitality activities in 2021/22 and subsequent years.

Decision type: Key

Reason Key: Significant Financial Impact;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 19/01/2021

Decision Type: Key Decision;

Decision due: 20 May 2021 by Cabinet

Lead member: Cabinet Member for Community Services

Lead director: Director Finance - Section 151 Officer

Contact: Stephen Bird, Head of Heritage Services x7103 Email: Tel: 01225 477750.

Consultation process

Ongoing sectoral liaison and benchmarking through ALVA has ensured the best possible market intelligence. Visitor feedback is gathered and analysed during the year to inform the decision-making process.


Cabinet members through the Heritage Services Advisory Board; S151 Officer; Monitoring Officer; Heritage Services’ staff; service users; local residents.

EFP Reference: E3266