Agenda item

To consider the attached report which provides an overview of the first year (2017/18) of the Virgin Care Services Ltd (VCSL) community services contract, including delivery of transformation priorities and quality and performance of service delivery.

11.55am – 20 minutes – Kirsty Matthews/Jane Shayler

The Board considered a report which provided an overview of the first year (2017/18) of the Virgin Care Services community services contract including:

·  Delivery of transformation priorities; and

·  Quality and performance of service delivery

The Board also received a presentation from Kirsty Matthews (Managing Director, Virgin Care) which covered the following matters:

·  Key achievements

·  Progress on transformation

·  2018/19 transformation focus

·  Service quality report

·  Friends and family test feedback

·  B&NES priorities

o  Workforce plan to strengthen recruitment, decrease agency spend and develop workforce

o  Service quality, safety and enhancing user experience

o  Estates and Hotel Facilities Strategic Plan

o  Delivering Year 2 Transformation Plan

o  Meeting the B&NES System Needs, including expanding the Home First service and Reablement review

o  Review and make changes to commissioning

Sarah Shatwell asked about the current mental health review and queried whether this would be delayed until December.  Jane Shayler stated that the initial round of consultation and engagement had resulted in some initial messages which needed to be considered.  It was important to obtain a strong voice from the “seldom heard” groups and it was hoped that adjustments could be made as necessary.  She explained that the timetable for the review was being looked at in the light of any further engagement that needed to take place.  She confirmed that B&NES was not anticipating decommissioning or changing the overall spend on these services.  She acknowledged the concerns of the providers regarding any potential delay and wanted to support partner collaboration and make necessary adjustments.  She also confirmed that the contracts had to be in place by April 2019.

Cllr Pritchard proposed that a report on the mental health review be considered at a future meeting of the Board.

Alex Francis from Healthwatch asked whether the breadth and pace of the transformation had affected the capacity of Virgin Care to meaningfully engage with patients, families and staff.  Kirsty Matthews responded stating that the number of consultees on the Citizens’ Panel was lower than hoped.  With each of the services provided there was an opportunity for service users to engage.  She confirmed that Virgin Care were working with colleagues to ensure that engagement was meaningful.

Alex Francis then asked whether there would be an opportunity to reflect on the changes given the large scale transformation.  Kirsty Matthews stated that there was a dedicated transformation team working on this which provided scope for challenge.

Mike Bowden stated that this had been a very large undertaking and that further updates could be brought to the Board in due course.

Cllr Pritchard noted that the first 100 days had passed without incident, although there had been a somewhat difficult start.  He noted that the real transformation was now beginning.  He confirmed that there would be further updates regarding the transformation of community services which would be brought to future meetings of the Board.

A copy of the presentation slides is attached as Appendix 6 to these minutes.

RESOLVED:

(1)  To note the contents of the report and presentation.

(2)  To receive further update reports regarding the transformation process.