Decision details

Heritage Services Visitor Management System

Decision Maker: Director of Economy & Growth

Decision status: Approved

Is Key decision?: No

Is subject to call in?: No


The contract for Heritage Services' visitor management system expired in March 2020. Following a tender exercise, the contract for provision of the visitor management system was awarded in 2019.

As part of the project obsolete hardware (tills, scanners, ticket printers) which has reached the end of its useful economic life is being replaced. This system safeguards the generation of revenue to fund critical Council services and a system which can control capacity, timed entry and pre-booking is an essential component of a COVID secure visit.


To fully approve capital amounting to £55k from the provisional capital programme item Heritage Infrastructure Development of £377k.

Alternative options considered:

To do nothing would mean that the current system was unsupported and obsolete. This would risk the generation of income.

A competitive tender was run in 2019, during which other suppliers were considered, site visits undertaken and due diligence completed prior to the award of the contract to the successful bidder.

Publication date: 27/11/2020

Date of decision: 25/11/2020